MNG3702 ASSIGNMENT 2 SEMESTER 2 2025 *COMPLETE ANSWERS* DUE DATE 15 SEPTEMBER 2025 (BEST ANSWERS FOR THIS ASSIGNMENT)

QUESTION 1.1: APPLY FIVE LEARNING-ORGANISATION MECHANISMS TO MICHELIN (MICHELIN GUIDE) A learning organization is an entity that systematically facilitates the learning of its members and continuously adapts to changes in its environment (Senge, 1990). For Michelin, globally renowned for its tires and the Michelin Guide, applying learning-organisation mechanisms is crucial for maintaining its quality standards, fostering innovation, and preserving brand prestige. Five key mechanisms are discussed below. Systematic Problem Solving Michelin exemplifies systematic problem solving through its rigorous approach to evaluating restaurants for the Michelin Guide. Inspectors follow structured methodologies to assess food quality, service, and ambience, allowing the organization to collect detailed, evidence-based data (Bowen & Morris, 2019). This process enables continuous improvement by identifying gaps, testing solutions, and refining evaluation criteria. For example, Michelin periodically updates its evaluation standards to reflect changes in culinary trends and consumer expectations (Michelin Group, 2021). Experimentation and Innovation Experimentation is central to Michelin’s operations, both in its tire division and in the Michelin Guide (Nonaka & Takeuchi, 1995). Michelin experiments with digital platforms, user feedback mechanisms, and new categories, such as sustainable dining or local cuisines, to enhance the guide’s relevance. This approach demonstrates learning through trial and error, fostering innovation and allowing the company to respond proactively to changing consumer behaviors and market trends (Leonard & Swap, 2005).