WGU C215 Operations Management -Objective Assessment Prep
Guide & Terminologies Combo Study Guide || Acknowledged
Answers 100%.
1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality correct answers Total Quality Management (TQM) Philosophy
Basic function of Six Sigma. Measures the process potential and performance of processes. The
higher the range of Cpk, the improved is the ability of the process to complete its necessities.
Uses both the process variability and the process specifications to determine whether the process
is "capable." correct answers Process Capability Index (Cpk)
A disciplined, data-driven approach and methodology for eliminating defects (driving toward six
standard deviations between the mean and the nearest specification limit) in any process - from
manufacturing to transactional and from product to service. correct answers Six Sigma
The theoretical maximum output of a system in a given period under ideal conditions. correct
answers Design Capacity
The capacity a firm expects to achieve given its current operating constraints. correct answers
Effective Capacity
proximity to customers, transportation, source of labor, community attitude, proximity to
suppliers, and many other factors. correct answers Location Analysis
,A type of process used to produce a large volume of a standardized product. correct answers Line
Processes
A type of process used to produce a small quantity of products in groups or batches based on
customer orders or specifications. correct answers Batch Processes
A type of process used to make a one-at-a-time product exactly to customer specifications.
correct answers Project Processes
A type of process that operates continually to produce a high volume of a fully standardized
product. correct answers Continuous Processes
Longest task in the process. correct answers Bottleneck
A type of automated system that combines the flexibility of intermittent operations with the
efficiency of continuous operations. correct answers Flexible Manufacturing System (FMS)
A technique for monitoring the flow of jobs between work centers. correct answers Output/Input
Control
The net increase created during the transformation of inputs into final outputs. correct answers
Value-Added
Layouts that combine characteristics of process and product layouts. correct answers Hybrid
Layouts
Table that reflects opinions of managers with regard to the importance of having any two
departments close together. correct answers Relationship Chart (REL)
,The shortest distance between two locations using north-south and east-west movements. correct
answers Rectilinear Distance
Table that gives the number of trips or units of product moved between any pair of departments.
correct answers From-To Matrix
Schematic showing the placement of resources in a facility. correct answers Block Plan
The average of the observation times for each of the work elements. correct answers Mean
Observed Times
The mean observed time multiplied by the performance rating factor by the frequency of
occurrence. correct answers Normal Time
The length of time it should take a qualified worker using appropriate process and tools to
complete a specific job, allowing time for personal fatigue and unavoidable delays. correct
answers Standard Time
A philosophy designed to achieve high-volume production through elimination of waste and
continuous improvement. Based on a "pull" system rather than a "push" system. The three
elements are just-in-time manufacturing, total quality management, and respect for people.
correct answers Just-in-Time (JIT)
A card that specifies the exact quantity of product that needs to be produced. correct answers
Kanban card
A philosophy of neverending improvement. correct answers Continuous Improvement
Supplies materials or services directly to the processing facility. correct answers Tier One
Suppliers
, Directly supplies materials or services to a tier one supplier in the supply chain. correct answers
Tier Two Suppliers
Directly supplies materials or services to a tier two supplier in the supply chain. correct answers
Tier Three Suppliers
Management of the flow of materials from suppliers to customers in order to reduce overall cost
and increase responsiveness to customers. correct answers Supply Chain Management (SCM)
Determines the labor and machine resources needed to fill the open and planned orders generated
by the MRP. correct answers Capacity Requirements Planning (CRP)
A system that uses the MRP, inventory record data, and BOM to calculate material requirements.
correct answers Material Requirements Planning (MRP)
Large software programs used for planning and coordinating all resources throughout the entire
enterprise. correct answers Enterprise Resource Planning (ERP)
Includes the budgeted levels of finished products, inventory, backlogs, workforce size, and
aggregate production rate needed to support the marketing plan. correct answers Aggregate Plans
Businesses to outsource elements of the company's distribution and fulfillment services.
specialize in integrated operation, warehousing and transportation services customized to
customers' needs based on the demands and delivery service requirements for their products and
material correct answers Third-Party Logistics (3PL)
the world's leading supply chain framework, linking business processes, performance metrics,
practices and people skills into a unified structure. The goals are to increase the speed of system
implementations, support organizational learning goals, and improve inventory turns. correct
answers Supply Chain Operations Reference model (SCOR)
Guide & Terminologies Combo Study Guide || Acknowledged
Answers 100%.
1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality correct answers Total Quality Management (TQM) Philosophy
Basic function of Six Sigma. Measures the process potential and performance of processes. The
higher the range of Cpk, the improved is the ability of the process to complete its necessities.
Uses both the process variability and the process specifications to determine whether the process
is "capable." correct answers Process Capability Index (Cpk)
A disciplined, data-driven approach and methodology for eliminating defects (driving toward six
standard deviations between the mean and the nearest specification limit) in any process - from
manufacturing to transactional and from product to service. correct answers Six Sigma
The theoretical maximum output of a system in a given period under ideal conditions. correct
answers Design Capacity
The capacity a firm expects to achieve given its current operating constraints. correct answers
Effective Capacity
proximity to customers, transportation, source of labor, community attitude, proximity to
suppliers, and many other factors. correct answers Location Analysis
,A type of process used to produce a large volume of a standardized product. correct answers Line
Processes
A type of process used to produce a small quantity of products in groups or batches based on
customer orders or specifications. correct answers Batch Processes
A type of process used to make a one-at-a-time product exactly to customer specifications.
correct answers Project Processes
A type of process that operates continually to produce a high volume of a fully standardized
product. correct answers Continuous Processes
Longest task in the process. correct answers Bottleneck
A type of automated system that combines the flexibility of intermittent operations with the
efficiency of continuous operations. correct answers Flexible Manufacturing System (FMS)
A technique for monitoring the flow of jobs between work centers. correct answers Output/Input
Control
The net increase created during the transformation of inputs into final outputs. correct answers
Value-Added
Layouts that combine characteristics of process and product layouts. correct answers Hybrid
Layouts
Table that reflects opinions of managers with regard to the importance of having any two
departments close together. correct answers Relationship Chart (REL)
,The shortest distance between two locations using north-south and east-west movements. correct
answers Rectilinear Distance
Table that gives the number of trips or units of product moved between any pair of departments.
correct answers From-To Matrix
Schematic showing the placement of resources in a facility. correct answers Block Plan
The average of the observation times for each of the work elements. correct answers Mean
Observed Times
The mean observed time multiplied by the performance rating factor by the frequency of
occurrence. correct answers Normal Time
The length of time it should take a qualified worker using appropriate process and tools to
complete a specific job, allowing time for personal fatigue and unavoidable delays. correct
answers Standard Time
A philosophy designed to achieve high-volume production through elimination of waste and
continuous improvement. Based on a "pull" system rather than a "push" system. The three
elements are just-in-time manufacturing, total quality management, and respect for people.
correct answers Just-in-Time (JIT)
A card that specifies the exact quantity of product that needs to be produced. correct answers
Kanban card
A philosophy of neverending improvement. correct answers Continuous Improvement
Supplies materials or services directly to the processing facility. correct answers Tier One
Suppliers
, Directly supplies materials or services to a tier one supplier in the supply chain. correct answers
Tier Two Suppliers
Directly supplies materials or services to a tier two supplier in the supply chain. correct answers
Tier Three Suppliers
Management of the flow of materials from suppliers to customers in order to reduce overall cost
and increase responsiveness to customers. correct answers Supply Chain Management (SCM)
Determines the labor and machine resources needed to fill the open and planned orders generated
by the MRP. correct answers Capacity Requirements Planning (CRP)
A system that uses the MRP, inventory record data, and BOM to calculate material requirements.
correct answers Material Requirements Planning (MRP)
Large software programs used for planning and coordinating all resources throughout the entire
enterprise. correct answers Enterprise Resource Planning (ERP)
Includes the budgeted levels of finished products, inventory, backlogs, workforce size, and
aggregate production rate needed to support the marketing plan. correct answers Aggregate Plans
Businesses to outsource elements of the company's distribution and fulfillment services.
specialize in integrated operation, warehousing and transportation services customized to
customers' needs based on the demands and delivery service requirements for their products and
material correct answers Third-Party Logistics (3PL)
the world's leading supply chain framework, linking business processes, performance metrics,
practices and people skills into a unified structure. The goals are to increase the speed of system
implementations, support organizational learning goals, and improve inventory turns. correct
answers Supply Chain Operations Reference model (SCOR)
