NRF CSS EXAM WITH ALL CORRECT & 100% VERIFIED
ANSWERS|ACTUAL COMPLETE EXAM|ALREADY GRADED A+
1. 3.1 A custmer is thinking of Monogrammed items are non-returnable.
purchasing two fluffy bathrobes How- ever, if you purchase the robes
and having them without mono-
monogrammed for a wedding gift. How- grams and then decide you would
like to get
ever, the customer is unsure what them monogrammed, you can bring them
col- ors the bride and groom back to the store and we'd be happy to do
would pre- fer. You know that that for you.
the store policy is that
monogrammed items are non-re-
turnable. What should you say?
2. 3.1 A customer who is looking at Engage the customer in conversation to
chil- dren's bikes expresses a deter- mine the type of bike that is needed
desire to buy and the level
one for his nephew. Which method is the of quality the customer has in
mind.
BEST way to help the sales associate
de- termine the customer's need
and bud- get?
3. A customer comes into your store and Special ordes provide additional
service and
explains the specific item that she wants. build customer loyalty.
You do not have the item, so you
ask her permission to show her
similar items. She indicates that she
only wants that ex- act item. Why
should you go out of your way to
place a special order for that item?
4. 3.1 A customer has tried on a suit and That suit looks very nice on you! Are
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1
ANSWERS|ACTUAL COMPLETE EXAM|ALREADY GRADED A+
1. 3.1 A custmer is thinking of Monogrammed items are non-returnable.
purchasing two fluffy bathrobes How- ever, if you purchase the robes
and having them without mono-
monogrammed for a wedding gift. How- grams and then decide you would
like to get
ever, the customer is unsure what them monogrammed, you can bring them
col- ors the bride and groom back to the store and we'd be happy to do
would pre- fer. You know that that for you.
the store policy is that
monogrammed items are non-re-
turnable. What should you say?
2. 3.1 A customer who is looking at Engage the customer in conversation to
chil- dren's bikes expresses a deter- mine the type of bike that is needed
desire to buy and the level
one for his nephew. Which method is the of quality the customer has in
mind.
BEST way to help the sales associate
de- termine the customer's need
and bud- get?
3. A customer comes into your store and Special ordes provide additional
service and
explains the specific item that she wants. build customer loyalty.
You do not have the item, so you
ask her permission to show her
similar items. She indicates that she
only wants that ex- act item. Why
should you go out of your way to
place a special order for that item?
4. 3.1 A customer has tried on a suit and That suit looks very nice on you! Are
1/
1
