PRACTICE TEST - CPOA – LVC
2025/2026 EXAM QUESTIONS AND
ANSWERS | 100% PASS
The difference between total ocular astigmatism and corneal astigmatism is
called?
A. Against-the-rule astigmatism
B. Residual astigmatism
C. Keratoconus astigmatism
D. Irregular astigmatism - 🧠ANSWER ✔✔B. Residual astigmatism
When a patient 1st walks into the office for an appointment the
paraoptometric should?
,A. Tell the patient to sign in
B. Acknowledge the patient with the courteous greeting
C. Immediately asked the patient for the insurance information
D. Finish with any task at hand 1st the patient will wait - 🧠ANSWER ✔✔B.
Acknowledge the patient with a courteous greeting
Which of the following would be considered appropriate behavior in front of
a patient?
A. Having a snack
B. Discussing other patients
C. Making a personal phone call
D. Using soft tones while speaking to other staff members - 🧠ANSWER
✔✔D. Using soft tones while speaking to other staff members
Which of the following would not be considered an appropriate telephone
technique?
A. Waiting for a break in the conversation before speaking
,B. Letting the phone ring several times before answering to give the
impression your office is busy
C. Using the patient's name several times during the conversation
D. Smiling while talking on the phone - 🧠ANSWER ✔✔B. Letting the phone
ring several times before answering to give the impression your office is
busy
If a phone call is for a staff member who is busy with a patient the
paraoptometric should _________
A. Interrupt the staff number
B. Ask the color to hold
C. Ask to take a message
D. Tell the color to call back later - 🧠ANSWER ✔✔C. Ask to take a
message
If the patient calls requesting information that will take a few minutes to
locate the paraoptometric should_________
3
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
, A. Tell the patient to call back
B. Put the patient on hold, the patient can wait
C. Ask the patient if he or she would like to hold or ask to call the patient
back
D. Tell the patient to come into the office - 🧠ANSWER ✔✔C. Ask the
patient if he or she would like to hold or ask to call the patient back
A phone message shouldn't include all of the following except_________
A. Date of the call
B. Name of the caller
C. Length of the call
D. Phone number
- 🧠ANSWER ✔✔C. Length of the call
A caller who insists on a price estimate over the phone should
be_________
2025/2026 EXAM QUESTIONS AND
ANSWERS | 100% PASS
The difference between total ocular astigmatism and corneal astigmatism is
called?
A. Against-the-rule astigmatism
B. Residual astigmatism
C. Keratoconus astigmatism
D. Irregular astigmatism - 🧠ANSWER ✔✔B. Residual astigmatism
When a patient 1st walks into the office for an appointment the
paraoptometric should?
,A. Tell the patient to sign in
B. Acknowledge the patient with the courteous greeting
C. Immediately asked the patient for the insurance information
D. Finish with any task at hand 1st the patient will wait - 🧠ANSWER ✔✔B.
Acknowledge the patient with a courteous greeting
Which of the following would be considered appropriate behavior in front of
a patient?
A. Having a snack
B. Discussing other patients
C. Making a personal phone call
D. Using soft tones while speaking to other staff members - 🧠ANSWER
✔✔D. Using soft tones while speaking to other staff members
Which of the following would not be considered an appropriate telephone
technique?
A. Waiting for a break in the conversation before speaking
,B. Letting the phone ring several times before answering to give the
impression your office is busy
C. Using the patient's name several times during the conversation
D. Smiling while talking on the phone - 🧠ANSWER ✔✔B. Letting the phone
ring several times before answering to give the impression your office is
busy
If a phone call is for a staff member who is busy with a patient the
paraoptometric should _________
A. Interrupt the staff number
B. Ask the color to hold
C. Ask to take a message
D. Tell the color to call back later - 🧠ANSWER ✔✔C. Ask to take a
message
If the patient calls requesting information that will take a few minutes to
locate the paraoptometric should_________
3
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
, A. Tell the patient to call back
B. Put the patient on hold, the patient can wait
C. Ask the patient if he or she would like to hold or ask to call the patient
back
D. Tell the patient to come into the office - 🧠ANSWER ✔✔C. Ask the
patient if he or she would like to hold or ask to call the patient back
A phone message shouldn't include all of the following except_________
A. Date of the call
B. Name of the caller
C. Length of the call
D. Phone number
- 🧠ANSWER ✔✔C. Length of the call
A caller who insists on a price estimate over the phone should
be_________
