TEST BANK for Operations Management, 14th Editionby William J Stevenson Chapters 1 - 19

TEST BANK for Operations Management, 14
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th Editionby William J Stevenson Chapters 1 -
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,Table of Contents xx xx




Chapter 01 Introduction to Operations Management Ch
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a pter 02 Competitiveness, Strategy, and ProductivityC
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ha pter 03 Forecasting
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Chapter 04 Product and Service Design C
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hapter 04S Reliability xx xx




Chapter 05 Strategic Capacity Planning forhProducts and Services C
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hapter 05S Decision Theory
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Chapter 06 Process Selection and Facility Layou
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t Chapter 07 Work Design and Measurement Ch
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ap ter 07S Learning Curves
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Chapter 08 Location Planning and Analysis
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Chapter 08S The Transportation Model
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Ch apter 09 Management of Quality Chap
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ter 1 0 Quality Control
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Chapter 10S Acceptance Sampling xx xx xx




Chapter 11 Aggregate Planning and Master Schedulin
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g Chapter 12 MRP and ERP
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Chapter 13 Inventory Management Chapt
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er 14 JIT and Lean Operations Chapter 14
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S Maintenance
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Chapter 15 Supply Chain Management Ch
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apter 16 Scheduling
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Chapter 17 Project Management xx xx xx

,Chapter 18 Management of Waiting Lines
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xChapter 19 LinearhProgramming
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Chapter01 Introduction to Operations Management
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Student:


1. Operations managers are responsible for assessing consumer wants and needs and selling a
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nd promoting the organization's goods orhservices.
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True False



2. Often, the collective success or failure of companies' operations functions will impact t
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he ability of a nation to compete with other nations.
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True False



3. Companies are either producing goods or delivering services. This means that only one of t
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he two types of operations management strategies are used.
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True False



4. Operations, marketing, and finance function independently of each other in mo
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st organizations.
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True False



5. The greater the degree of customer involvement, the more challenging the design a
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nd management of operations.
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True False

, 6. Goods producing organizations are not involved in service activitie
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s. True False
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7. Service operations require additional inventory because of the unpredictability of consum
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er demand.
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True False



8. The value of outputs is measured by the prices customers are willing to pay for goods
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or services.
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True False



9. The use of models will guarantee the best possible decision
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s. True False
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10. People who work in the field of operations should have skills that include both knowled
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ge and people skills.
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True False



11. Assembly lines achieved productivity but at the expense of standard of livin
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g. True
xx False



12. The operations manager has primary responsibility for making operations system desig
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n decisions, such as system capacity and location of facilities.
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True False



13. The word "technology" is used only to refer to "information technology
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". True False
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