Chapter 4 Exam With Correct Solutions,2025
Updateds,A+Graded.
Which term refers to the act of successfully sharing information between two or more people so that
the information is understood? - CORRECT ANSWER✔✔Effective communication
The _____ is the communication with a client that determines the client's needs and how to achieve the
desired results. - CORRECT ANSWER✔✔Client consultation
Which term refers to bundles of hair dyed to match particular haircolor shades offered by a
manufacturer? - CORRECT ANSWER✔✔Swatches
You should ask your clients how much time they want to spend on their hair each day as part of which
step of the 10-step consultation method? - CORRECT ANSWER✔✔Review the client's lifestyle
Listening to the client and then repeating, in your own words, what you think the client is telling you is
known as: - CORRECT ANSWER✔✔Reflective listening
, Generally, clients are asked to reschedule an appointment if they are more than ____ minutes late. -
CORRECT ANSWER✔✔15 minutes
If a client scheduling mix-up occurs, you should: - CORRECT ANSWER✔✔Refrain from arguing
What is the ultimate goal when you encounter a client who is dissatisfied? - CORRECT ANSWER✔✔To
make the client happy
When working with older clients, as a general rule you should: - CORRECT ANSWER✔✔Keep the topics
of conversation professional
Because the salon is a close-knit community in which people spend long hours working side by side, it is
important to: - CORRECT ANSWER✔✔Maintain boundaries
Which of the following is NOT one of the practical steps for effectively communicating in the workplace?
a. Take your temperature.
b. Talk less, listen more.
c. React instead of responding.
d. Believe in yourself. - CORRECT ANSWER✔✔React instead of responding
Which of the following is NOT one of the golden rules of communication?
a. Always remember that talking is the best relationship builder.
b. Speak clearly and loudly enough for people to hear.
c. Wear a smile every day.
Updateds,A+Graded.
Which term refers to the act of successfully sharing information between two or more people so that
the information is understood? - CORRECT ANSWER✔✔Effective communication
The _____ is the communication with a client that determines the client's needs and how to achieve the
desired results. - CORRECT ANSWER✔✔Client consultation
Which term refers to bundles of hair dyed to match particular haircolor shades offered by a
manufacturer? - CORRECT ANSWER✔✔Swatches
You should ask your clients how much time they want to spend on their hair each day as part of which
step of the 10-step consultation method? - CORRECT ANSWER✔✔Review the client's lifestyle
Listening to the client and then repeating, in your own words, what you think the client is telling you is
known as: - CORRECT ANSWER✔✔Reflective listening
, Generally, clients are asked to reschedule an appointment if they are more than ____ minutes late. -
CORRECT ANSWER✔✔15 minutes
If a client scheduling mix-up occurs, you should: - CORRECT ANSWER✔✔Refrain from arguing
What is the ultimate goal when you encounter a client who is dissatisfied? - CORRECT ANSWER✔✔To
make the client happy
When working with older clients, as a general rule you should: - CORRECT ANSWER✔✔Keep the topics
of conversation professional
Because the salon is a close-knit community in which people spend long hours working side by side, it is
important to: - CORRECT ANSWER✔✔Maintain boundaries
Which of the following is NOT one of the practical steps for effectively communicating in the workplace?
a. Take your temperature.
b. Talk less, listen more.
c. React instead of responding.
d. Believe in yourself. - CORRECT ANSWER✔✔React instead of responding
Which of the following is NOT one of the golden rules of communication?
a. Always remember that talking is the best relationship builder.
b. Speak clearly and loudly enough for people to hear.
c. Wear a smile every day.
