IAED ETC certification test Exam 2026
Questions and Answers
The acronym CAD stands for what - Correct answer-Computer Aided Dispatch
The technology that has reduce TDD/TTY is - Correct answer-Text to 911
What does CYMBALS stand for - Correct answer-Color, year, make/model, body
style, accessories, license, state
ANI and ALI stand for - Correct answer-Automatic Number Identification,
Automatic Location Identification
Clear speech - Correct answer-The speech used when multiple agencies work
together does not include codes or acronyms
The first info collected is - Correct answer-Address, ask them to repeat it back
3rd part caller - Correct answer-Someone who sees it and calls it in but has no
relationship or further information for the incident
Gap theory - Correct answer-Silence that causes anxiety during a call can be filled
with an explanation as to what the call taker is doing
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, Hysteria threshold - Correct answer-The point when a caller looses all control and
is no longer capable of following instructions
Repetitive persistence - Correct answer-Saying the exact thing over and over with
an instruction and a reason
Dispatch danger zones - Correct answer-Errors and omissions that may lead to
complaints and law suits
Wake effect collisions - Correct answer-An accident caused by an emergency
vehicle but does not directly involve the vehicle
Four hallmarks of distress - Correct answer-Persistent feeling of fatigue, Loss of
motivation for the job, Negativity, Persistent cynicism
Four essential elements of - Correct answer-Duty, breach of duty, causation
Detrimental reliance - Correct answer-Legal term that describes the liability of the
department because of promised help that was not provided
Traffic obstruction - Correct answer-Grizzly bear causing traffic problems
Structure fire - Correct answer-Heavy black smoke coming from a window
Priority symptoms - Correct answer-Abnormal Breathing, Chest pain/Discomfort,
Decreased level of consouness, serious hemorrhage
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
Questions and Answers
The acronym CAD stands for what - Correct answer-Computer Aided Dispatch
The technology that has reduce TDD/TTY is - Correct answer-Text to 911
What does CYMBALS stand for - Correct answer-Color, year, make/model, body
style, accessories, license, state
ANI and ALI stand for - Correct answer-Automatic Number Identification,
Automatic Location Identification
Clear speech - Correct answer-The speech used when multiple agencies work
together does not include codes or acronyms
The first info collected is - Correct answer-Address, ask them to repeat it back
3rd part caller - Correct answer-Someone who sees it and calls it in but has no
relationship or further information for the incident
Gap theory - Correct answer-Silence that causes anxiety during a call can be filled
with an explanation as to what the call taker is doing
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
, Hysteria threshold - Correct answer-The point when a caller looses all control and
is no longer capable of following instructions
Repetitive persistence - Correct answer-Saying the exact thing over and over with
an instruction and a reason
Dispatch danger zones - Correct answer-Errors and omissions that may lead to
complaints and law suits
Wake effect collisions - Correct answer-An accident caused by an emergency
vehicle but does not directly involve the vehicle
Four hallmarks of distress - Correct answer-Persistent feeling of fatigue, Loss of
motivation for the job, Negativity, Persistent cynicism
Four essential elements of - Correct answer-Duty, breach of duty, causation
Detrimental reliance - Correct answer-Legal term that describes the liability of the
department because of promised help that was not provided
Traffic obstruction - Correct answer-Grizzly bear causing traffic problems
Structure fire - Correct answer-Heavy black smoke coming from a window
Priority symptoms - Correct answer-Abnormal Breathing, Chest pain/Discomfort,
Decreased level of consouness, serious hemorrhage
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
