WGU C232 EXAM 2025 DIFFERENT VERSION COMPLETE QUESTIONS AND CORRECT ANSWERS

Which group incentive plan leads to enhanced productivity and subsequently creates additional profits. - Correct Ans-Gainsharing Describe the term "piecework." - Correct Ans-A form of variable compensation where employees are guaranteed a standard pay rate for each unit of output Describe the term "sales incentive (commission)." - Correct Ans-A form of variable where employees are paid a percentage of the sales revenue generated by the employee. Define the term "job evaluation." - Correct Ans-The systematic process for assessing the relative worth of jobs within an organization. A job evaluation should be conducted for every new position in order to ensure the organization is hiring the correct level based on expected tasks, qualifications and responsibilities of the job or job has changed substantially. Define indirect compensation. - Correct Ans-Non-monetary benefits provided to workers, such as pension funds, mobile phones, training, health and life insurance and employee services. Is health care consider a form of direct or indirect compensation? - Correct Ans-Indirect compensation Is a bonus consider direct or indirect compensation? - Correct Ans-it goes directly into the employee's pay check (direct) Is merit pay an example fixed or variable compensation? - Correct Ans-the amount of the raise changes based on the employee's performance review rating. (variable) Is a bonus an example fixed or variable compensation? - Correct Ans-The dollar amount of the bonus changes (or varies) based on the employee's and/or the organization's performance. (variable) Define fixed pay. - Correct Ans-Fixed pay is compensation that is independent of performance. What are the two most common forms of fixed pay? - Correct Ans-Hourly wage and/or a yearly salary WGU C232 WGU C232 Describe the term "cash plans." - Correct Ans-The payment of profit shares at regular intervals Describe the term "gainsharing (or bonus based on achievement)." - Correct Ans-A bonus payment based on achieving an operational goal. For example, increased customer retention. Describe the term "wage-dividend plan." - Correct Ans-The percentage of profits paid to employees is based on the amount of dividends paid to stockholders. What are the two ways organizations use performance appraisal data? - Correct Ans The two ways are administrative and developmental Under what circumstances are peer appraisals useful? - Correct Ans-Peer appraisals can be very useful for self-managed teams and when teamwork is encouraged. Define the term "subordinate" as used in the performance management process. - Correct Ans-Subordinates are all of the employees who work for a supervisor/manager. The supervisor is responsible for assigning them work and managing their performance. What information is learned from appraisal by subordinates? - Correct Ans Subordinates' appraisals can make managers more aware of their impact on their employees. In what circumstances is ranking performance appraisal method useful? - Correct Ans Peer appraisals can be very useful for self-managed teams and when teamwork is encouraged. Define the term "subordinate" as used in the performance management process. - Correct Ans-Subordinates are all of the employees who work for a supervisor/manager. The supervisor is responsible for assigning them work and managing their performance. What information is learned from appraisal by subordinates? - Correct Ans Subordinates' appraisals can make managers more aware of their impact on their employees. In what circumstances is ranking performance appraisal method useful? - Correct Ans When there are limited resources (money, promotions, etc.) What is required from the supervisor under a forced distribution performance appraisal method? - Correct Ans-To assign only a certain proportion of subordinates (i.e. 5%, 10%, etc.) to each of several categories with respect to each other. Using performance appraisal data to determine which employees to layoff is an example of which use of performance appraisal data? - Correct Ans-Administrative WGU C232 WGU C232 Under what circumstances is the validity of peer appraisals reduced? - Correct Ans-If the organizational reward system is highly competitive and based on performance, and if there is a low level of trust among subordinates. What role does a job analysis play in performance appraisals - Correct Ans-A job analysis is used to determine the relationship between an employee's day to day responsibilities and what he/she is being evaluated on. Using performance appraisal data to identify and acknowledge strengths is an example of which use of performance appraisal data? - Correct Ans-Developmental What are three factors that affect the validity of an organization's performance appraisal process? - Correct Ans-Rater errorsIncomplete or inaccurate informationPoor communication Which of the three types of validity (empirical, content, and construct) is legally defensible if challenged in court? - Correct Ans-Empirical Describe strategies for improving individual and team performance. - Correct Ans Coaching/feedbackTraining and developmentCompensating employees for developing/increasing their knowledge, skills or abilities (for example, obtaining a certification)Employee autonomy - letting workers determine how to address the issue What are the three ranking methods? - Correct Ans-StraightAlternativePaired comparisonNote: Regardless of the ranking method used, an organization ends up with a list of employees from the best to the worst. Using performance appraisal data to determine an employee's salary increase is an example of which use of performance appraisal data? - Correct Ans-Administrative Using performance appraisal data to provide employee feedback is an example of which use of performance appraisal data? - Correct Ans-Developmental An organization needs to lay off its two lowest preforming employees. Which performance appraisal method(s) will provide the needed information (name all the methods that will work)? - Correct Ans-All three of the ranking methods (StraightAlternative, Paired comparison) An organization wants to identify the top 10% of its employees for a new leadership development program. Which performance appraisal method should the organization use? - Correct Ans-Forced-Distribution - This method requires managers to assign only a certain proportion of subordinates (i.e. 5%, 10%, etc.) to each of several categories with respect to each other. WGU C232 WGU C232 An organization wants to implement a performance management process that looks holistically at each employee including capturing information on strengths versus weaknesses, traits and the employee's performance. Which performance appraisal method should they use? - Correct Ans-Narrative Essay What is required from the supervisor under a forced narrative method appraisal method? - Correct Ans-Documenting and reviewing performance involves "writing a story" to describe the performance of an employee. The manager (rater) can describe the employee's strengths and weaknesses, traits and suggest methods for improving performance. What is the advantage of paired comparisons - Correct Ans-An advantage to this approach is that it forces the assessor to compare the performance of each incumbent to all other incumbents, one by one. Why is being a learning organization beneficial? - Correct Ans-There is an increased acquisition and transfer of knowledge throughout the organization regardless of level. Define employee training. - Correct Ans-It corrects employee skill deficiencies; seeks to improve employee performance on the current job by increasing knowledge, skill or abilities. Define employee development. - Correct Ans-It prepares employees for career/job changes What are the 5 steps of the ADDIE model? - Correct Ans-Assessment Design Development Implementation Evaluation What are the goals of a needs assessment? - Correct Ans-To determine whether a training need exists, where in the organization this need exists, and the precise nature of the required training. What are the three levels of needs assessment associated with the ADDIE model? - Correct Ans-OrganizationTaskPerson What is the primary purpose of an organizational level needs assessment? - Correct Ans-Look at vision and future direction and determine the workforce needs of the future. This level of analysis also provides a broad look across the organization to identify where training might be needed based on high turnover, absenteeism, low performance or poor quality. What is the primary purpose of a task level needs assessment? - Correct Ans-This assessment focuses on the skills and knowledge necessary to do particular tasks. What is the primary purpose of a person level needs assessment? - Correct Ans-This assessment focuses is on individual employees and how well they perform their jobs. WGU C232 WGU C232 What 3 factors are critical for transfer of training to occur? - Correct Ans-Have conditions in training identical to the job position.Teach principles for applying the learned behaviors in a job situation.Having a contract plan. What are the advantages of off-site training? - Correct Ans-forces trainees to leave their work stations and focus on the training content. What are the advantages of on-site training? - Correct Ans-advantage of presenting training in an onsite conference room is that it is convenient for employees to leave their work locations and return to them without requiring time for travel. Why would an organization choose to use on-the-job training? - Correct Ans-provides a "hands-on" learning experience that facilitates learning transfer. What two types of data are typically gathered during the evaluation phase of the ADDIE model? - Correct Ans-Formative and summative What information is learned during a "pilot program?" - Correct Ans-Facilitators and training managers can evaluate the sequencing of content, assess the effectiveness of chosen learning activities, assess the time allotted, determine if the physical space and layout are appropriate, and test the various assumptions about program design, development, and implementation. What are the benefits to organizations of new employee orientation and socialization? - Correct Ans-Increased productivityDecreased turnover What information does upper-level mangers provide during a needs analyze? - Correct Ans-Input on the vision of the organization and how this relates to future needs for talent What information does middle-level mangers provide during a needs analyze? - Correct Ans-Information on the resources available for training, the nature of specific performance problems they see in their assigned areas of responsibility, and the categories of employees they see as targets for potential training programs. What information can a Subject-matter expert (SME) provide during a needs analyze? - Correct Ans-They are experts on the the tasks that need to be performed & both play a very critical role in the design process. What factors should influence the selection of training media? - Correct Ans-based on appropriateness to the training objectives and relative costs. What is the primary factor to consider when selecting a trainer? - Correct Ans-The skills being taught in the training program WGU C232 WGU C232 Define the term "employee selection." - Correct Ans-Selection refers to determining the most qualified candidates from the applicant pool. Explain the benefits to organizations of new employee orientation and socialization. - Correct Ans-Orientation and socialization can help to reduce turnover and increase productivity among the new employees. What are the benefits of developing selection devices (tests) on the basis of a job analysis? - Correct Ans-It increases the accuracy of job descriptions in recruiting, and it aids in developing job-related selection procedures. Define the term "criterion." - Correct Ans-standards that job applicants need to meet. These include qualifications, knowledge, skills, abilities and experience. Some examples are: excellent research and analytical skills Define the term "reliability." - Correct Ans-The consistency or stability of a selection instrument (reliable = you can depend on it) What are the benefits of a reliable selection process? - Correct Ans-High reliability increases the likelihood of a positive work environment and the overall productivity in the organization. Define "validity." - Correct Ans-the extent to which an assessment accurately measures what it is intended to measure. What are the key benefits of ensuring the validity of selection tests? - Correct Ans-helps to ensure that organizations avoid legal action by ensure the assessment doesn't discriminate. Describe empirical validity. - Correct Ans-how closely/accurately scores on a test measure the KSAs needed for a position. Describe the role interviewing play in the selection process. - Correct Ans-gather subjective information that can't be measured by an assessment such as verbal communication, and interpersonal skills, etc. Describe the role applications play in the selection process - Correct Ans-gathering a large amount of applicant biographical information for relatively little cost Explain the impact of Civil Rights Act. - Correct Ans-Makes it unlawful to refuse to recruit or hire an individual based on the individual's race, color, national origin, religion, or sex. Explain the impact of Genetic Information Nondiscrimination Act. - Correct Ans-Prohibits discrimination of candidates or current employees based on the likelihood that potential WGU C232 WGU C232 employees (or their family members) will have future health issues; protects the rights of genetic information to be held confidential. What are the two purposes of recruitment? - Correct Ans-To generate a pool of potentially qualified applicants.To help organizations meet their legal and social responsibilities. How does the book define knowledge? - Correct Ans-Is a theoretical or practical understanding of a subject. How does the book define skills? - Correct Ans-proficiencies developed through experience. What criterion do organizations think should be used for transfers? - Correct Ans-Ability and potential.Help an employee gain wider and broader experience within the business. What are the factors that influence a "promotion-from-within" policy? - Correct Ans-(1) Internal employees are more qualified and are better prepared for the responsibilities of the job because internal employees are familiar with the people, procedures, policies, and special characteristics of the organization.(2) Employees who are promoted from within are likely to feel more secure and loyal to an organization when it gives them opportunities for advancement.(3) Internal promotion can be much less expensive than outside promotion, both in terms of time and money. What criterion do unions think should be used for transfers? - Correct Ans-Seniority What is job rotation? - Correct Ans-pushes employees through a number of positions within a company within a relatively short period of time.Effective for exposing new employees, management trainees, etc. to various parts of the organization What is the purpose of a job posting? - Correct Ans-To extend an open invitation to all employees, through prominent display of a notice, to apply for a job vacancy. What is the most common source of external recruiting in most industries? - Correct Ans-Company Websites -- allows for a large number of potential applicants for screening while maintaining a low cost per applicant. In what type of situations are employment agencies used? - Correct Ans-Agencies often provide applicants that employers would have difficulty finding otherwise. What are the two major components of job-matching systems? - Correct Ans-Job profiles and candidate profiles What are job profiles? - Correct Ans-detailed job descriptions and include job specifications. WGU C232 WGU C232 What are the two most common forecasting techniques used to project the organization's demand for human resources? - Correct Ans-statistical and judgmental What are the 4 steps (phases) in the HR planning process? What happens during each step/phase? - Correct Ans-Phase 1: Developing DataPhase 2: Establishing HR Objectives and PoliciesPhase 3: HR ProgrammingPhase 4: HRP Control and Evaluation What are the six statistical demand forecasting methods? - Correct Ans-Simple linear regressionMultiple linear regressionProductivity ratiosHuman resource ratiosTime series analysisStochastic analysis What are the three judgmental demand forecasting methods? - Correct Ans-Managerial estimateDelphi techniqueNominal grouping When should time series analysis be used to forecast demand? - Correct Ans-When past data is used to forecast demand What are the two judgmental techniques supply methods? - Correct Ans-Succession Planning & Replacement Planning You have a process for identifying and developing internal people with the potential to fill key business leadership positions. Which supply method is being described? - Correct Ans-Succession planning Key words: long-term, developmental and flexible When should linear regression analysis be used to forecast demand? - Correct Ans When a variable related to employment, such as sales, productivity, quality, etc. is used to determine labor demand. When should multiple linear regression be used to forecast demand? - Correct Ans When more than one variable is used to determine labor demand (e.g. sales and quality) What are the two types of action programs? - Correct Ans-Attraction & Reduction (redundancy) Define replacement planning. - Correct Ans-charts that show the names of the current occupants of positions in the organization and the