AMCA MAC Questions And Answers With
Verified Solutions 100% Correct Latest
Update.
Responsibilities of a Medical Assistant include: - ANSWER -answer phones and
schedule appointments
-prepare statements for billing
-communicate with patients, instruct patients about meds, diets, drug refills
-chart a patients history; maintenance of medical records
-take a patients vital signs, prepare patients for examination, assisting physician
-management if correspondences
-remove sutures
-change dressing
a medical assistant CANNOT: - ANSWER administer an IV, but may prepare the
supplies and equipment
Ethics: - ANSWER principles that guide you based on integrity, responsibility,
respect, self discipline, and intent to further your career
Patients rights: - ANSWER patients actively participate in their own health care
The Patient Bill of Rights - ANSWER serves as a guide for both patients and their
physicians involved in their care
Tort law - ANSWER a wrong committed against a person or the person's property.
May be intentional or unintentional
Liable - ANSWER being held accountable under law
Negligence - ANSWER an unintentional wrong
Malpractice - ANSWER negligence by a professional person
Intentional tort - ANSWER acts that are meant to be harmful
Defamation - ANSWER injuring a person's name and reputation by making false
statements to a third person
Libel - ANSWER making false statements in print, writing, or through pictures
Slander - ANSWER making false statements orally
Invasion of privacy - ANSWER violating a person's right not to have his or her
private affairs exposed
Fraud - ANSWER saying or doing something to trick, fool, or deceive a person
, Assault - ANSWER intentionally attempting to touch or threaten a person's body
without their consent
Battery - ANSWER touching a person's body without their consent
Misdemeanor - ANSWER a crime punishable by one year or less
Felony - ANSWER a crime punishable by more than one year
Informed consent - ANSWER when the person clearly understands what is going to
be done
Abandonment - ANSWER when a provider withdraws from the care of a patient
without reasonable notice of discharge
Good listening skills: - ANSWER -face the person
-have good eye contact
-lean toward the person
-respond to the person
-paraphrasing
-clarifying
-silence
Kinesics - ANSWER the study of nonverbal communication
Kinesic slip - ANSWER where a verbal and nonverbal messages do not match
Intimate space - ANSWER 18in or closer
Personal space - ANSWER 18in - 4ft
social space - ANSWER 4ft - 12ft
public space - ANSWER 12ft or more
Proper phone etiquette: - ANSWER -answer the phone properly and kindly
-never allow an angry or aggressive called to upset you; remain calm and composed
-speak clearly and concisely
-be sure to ask the caller's permission before place them on hold
Communication Via E-mail: - ANSWER -use personal name if system allows it
-do not write message in upper case, it may be received as anger
-always check who the receiver of the email is before you click send
-use please and thank you
-can be used as a legal document
Verified Solutions 100% Correct Latest
Update.
Responsibilities of a Medical Assistant include: - ANSWER -answer phones and
schedule appointments
-prepare statements for billing
-communicate with patients, instruct patients about meds, diets, drug refills
-chart a patients history; maintenance of medical records
-take a patients vital signs, prepare patients for examination, assisting physician
-management if correspondences
-remove sutures
-change dressing
a medical assistant CANNOT: - ANSWER administer an IV, but may prepare the
supplies and equipment
Ethics: - ANSWER principles that guide you based on integrity, responsibility,
respect, self discipline, and intent to further your career
Patients rights: - ANSWER patients actively participate in their own health care
The Patient Bill of Rights - ANSWER serves as a guide for both patients and their
physicians involved in their care
Tort law - ANSWER a wrong committed against a person or the person's property.
May be intentional or unintentional
Liable - ANSWER being held accountable under law
Negligence - ANSWER an unintentional wrong
Malpractice - ANSWER negligence by a professional person
Intentional tort - ANSWER acts that are meant to be harmful
Defamation - ANSWER injuring a person's name and reputation by making false
statements to a third person
Libel - ANSWER making false statements in print, writing, or through pictures
Slander - ANSWER making false statements orally
Invasion of privacy - ANSWER violating a person's right not to have his or her
private affairs exposed
Fraud - ANSWER saying or doing something to trick, fool, or deceive a person
, Assault - ANSWER intentionally attempting to touch or threaten a person's body
without their consent
Battery - ANSWER touching a person's body without their consent
Misdemeanor - ANSWER a crime punishable by one year or less
Felony - ANSWER a crime punishable by more than one year
Informed consent - ANSWER when the person clearly understands what is going to
be done
Abandonment - ANSWER when a provider withdraws from the care of a patient
without reasonable notice of discharge
Good listening skills: - ANSWER -face the person
-have good eye contact
-lean toward the person
-respond to the person
-paraphrasing
-clarifying
-silence
Kinesics - ANSWER the study of nonverbal communication
Kinesic slip - ANSWER where a verbal and nonverbal messages do not match
Intimate space - ANSWER 18in or closer
Personal space - ANSWER 18in - 4ft
social space - ANSWER 4ft - 12ft
public space - ANSWER 12ft or more
Proper phone etiquette: - ANSWER -answer the phone properly and kindly
-never allow an angry or aggressive called to upset you; remain calm and composed
-speak clearly and concisely
-be sure to ask the caller's permission before place them on hold
Communication Via E-mail: - ANSWER -use personal name if system allows it
-do not write message in upper case, it may be received as anger
-always check who the receiver of the email is before you click send
-use please and thank you
-can be used as a legal document
