NUR 460 Final Exam QUESTIONS WITH ANSWERS

NUR 460 Final Exam QUESTIONS WITH
\| \| \| \| \| \|




ANSWERS

Who determined that conflict proceeds through four stages of
\| \| \| \| \| \| \| \| \|


conflict? - CORRECT ANSWERS ✔✔Thomas (1992)
\| \| \| \| \|




What are the four stages of conflict? (Thomas, 1992) - CORRECT
\| \| \| \| \| \| \| \| \| \| \|


ANSWERS ✔✔1. Frustration \| \|




2. Conceptualization
\|




3. Action
\|




4. Outcomes
\|




Frustration - CORRECT ANSWERS ✔✔When all people perceive
\| \| \| \| \| \| \| \|


their goals to be blocked, frustration results
\| \| \| \| \| \|




Conceptualization - CORRECT ANSWERS ✔✔All involved in conflict \| \| \| \| \| \| \|


develops an idea (visualization) of what it is about, and views
\| \| \| \| \| \| \| \| \| \| \| \|


may or may not be accurate or the same
\| \| \| \| \| \| \| \|




example- two nurses respond to a new order, have different
\| \| \| \| \| \| \| \| \| \|


emotions in response, one thinks new order has too many
\| \| \| \| \| \| \| \| \| \|


changes, one disagrees and indicates why \| \| \| \| \|




Action - CORRECT ANSWERS ✔✔A behavioral response to a
\| \| \| \| \| \| \| \| \|


conflict follows conceptualization
\| \|

, Outcomes - CORRECT ANSWERS ✔✔Consequences could be
\| \| \| \| \| \| \|


constructive, stagnant, or an unsatisfactory resolution \| \| \| \| \|




Conflict - CORRECT ANSWERS ✔✔By nature, conflict is
\| \| \| \| \| \| \| \|


potentially present in all interpersonal situations
\| \| \| \| \|




The nurse manager should create an environment that
\| \| \| \| \| \| \| \|


recognizes and values differences in staff, physicians, patients,
\| \| \| \| \| \| \| \|


and communities
\|




Nurses today can face organizational conflict (not limited to)
\| \| \| \| \| \| \| \| \|


between - CORRECT ANSWERS ✔✔- nurse-physician relationship
\| \| \| \| \| \|




- nurse-nurse relationship
\| \|




- nurse-patient relationship
\| \|




- nurse-chief nursing officer relationship
\| \| \| \|




- nurse-auxiliary personnel relationship
\| \| \|




Conflict involves a - CORRECT ANSWERS ✔✔difference in
\| \| \| \| \| \| \| \|


perceptions (perceptions of incompatibility) between two or
\| \| \| \| \| \| \|


more individuals\|




- people see events differently
\| \| \| \|




Example compromising - CORRECT ANSWERS ✔✔If a nurse uses
\| \| \| \| \| \| \| \| \|


a different solution to prep a site for a biopsy than what the
\| \| \| \| \| \| \| \| \| \| \| \| \|


surgeon wants, the surgeon yells at the nurse in front of the staff
\| \| \| \| \| \| \| \| \| \| \| \|




- the best approach to conflict resolution in this example is
\| \| \| \| \| \| \| \| \| \| \|


compromising