VERIFIED ANSWERS|ACTUAL COMPLETE EXAM|
ALREADY GRADED A+
Actions & activities that individuals perform in order to give direction to their work lives. ✔Correct
answer-Career Planning
Exit of educated & skilled citizens from emerging & developing countries for better paying jobs in
developed countries. ✔Correct answer-Brain drain
Pay adjustment given to eligible employees regardless of performance or organizational profitability;
usually linked to inflation. ✔Correct answer-Cost-of-living adjustment (COLA)
Combining several salary grades or job classifications with narrow pay ranges unto one brand with a
wider salary spread. ✔Correct answer-Broadbanding
Type of interview that focuses on how applicants previously handled real situations. ✔Correct
answer-Behavioral interview
Type of interview in which the interviewer asks questions related to competencies for the position
and asks candidates to provide examples of times they demonstrated the competencies. ✔Correct
answer-Competency-based interview
5 step instructional design process that governs the development of learning programs.
Analyze, Design, Develop, Implement, and Evaluate. ✔Correct answer-ADDIE model
Planned approach to learning that included a combination of instructor-led training, self-directed
study, and /or on-the-job training. ✔Correct answer-Blended learning
A plan of action for accomplishing an organization's long-range goals. ✔Correct answer-Strategy
Process for assessing an organization's strategic capabilities in comparison to threats and
opportunities identified during environmental scanning. ✔Correct answer-SWOT analysis
Vivid, guiding image of an organization's desired future, the future it hopes to attain through its
strategy. ✔Correct answer-Vision statement
Beliefs that are important to an organization and often dictate employee behavior. ✔Correct
answer-Organizational values
The actions that leaders take to move their organizations toward those goals and create value for all
stakeholders. ✔Correct answer-Strategic management
The process of setting goals and designing a path toward a competitive position. ✔Correct answer-
Strategic planning
,Ratio of net income (gross sales minus expenses and taxes) to net sales. ✔Correct answer-Net
profit margin
Type of metric that describes an activity that can change future performance and indicate higher
degree of success in achieving strategic goals. ✔Correct answer-Leading indicator
Process that involves a systematic survey and interpretation of relevant data to identify external
opportunities and threats and to assess how these factors affect the organization currently and how
they are likely to affect the organization in the future. ✔Correct answer-Environmental scanning
Process that compares performance levels and/or processes of one entity with those of another to
identify performance gaps and set goals aimed at improving performance. ✔Correct answer-
Benchmarking
Strategies that generate competitive advantage by creating a new marketplace arena in which there
are no other competitors. ✔Correct answer-Blue ocean strategies
Union employees' right in U.S. to have a union representative or coworker present during an
investigatory interview. ✔Correct answer-Weingarten rights
U.S. act that requires some employers to give a minimum of 60 days' notice if a plant is to close or is
mass layoffs will occur. ✔Correct answer-Worker Adjustment and Retraining Notification (WARN)
Act
U.S. act that protects the employment reemployment, and retention rights of persons who serve or
have served in the uniformed services. ✔Correct answer-Uniformed Services Employment and
Reemployment Rights Act (USERRA)
Process by which a retirement benefit becomes nonforfeitable. ✔Correct answer-Vesting
All those affected by an organization's social, environmental, and economic impact shareholders,
employees, customers, suppliers, regulators, and local communities. ✔Correct answer-
Stakeholders
Economic, social, and environmental impact metrics used to determine an organization's success.
✔Correct answer-Triple bottom line
Tool used to gather individual assessments of various characteristics of risk (e.g. frequency of
occurrence, degree of impact/loss/gain for the organization, degree of efficacy of current controls).
✔Correct answer-Risk scorecard
People who are covered under a particular federal or state anti-discrimination law. ✔Correct
answer-Protected class
States that an Employee Retirement Income Security Act plan fiduciary has legal and financial
obligations not to take more risks when investing employee benefit program funds than a reasonable
knowledgeable, prudent investor would under similar circumstances. ✔Correct answer-Prudent
person rule
,Type of sexual harassment that occurs when an employee is forces to choose between giving in to a
superior's sexual demands and forfeiting an economic benefit such as a pay increase, a promotion, or
continues employment. ✔Correct answer-Quid pro quo harassment
U.S. act that defines what is included as hours worked and is therefore compensable and a factor in
calculating overtime. ✔Correct answer-Portal-to-Portal Act
2010 U.S. law aimed at reducing the number of uninsured individuals and decreasing health care
costs. The law requires virtually all citizens and legal residents to have minimum health coverage and
requires employers with more than 50 full-time employees to provide health coverage that meets
minimum benefit specifications or pay a penalty. ✔Correct answer-Patient Protections and
Affordable Care Act (PPACA)
Set up by U.S. Employee Retirement Income Security Act (ERISA) to insure payment of benefits in the
even that a private-sector defined benefit pension plan terminates with insufficient funds to pay the
benefits. ✔Correct answer-Pension Benefit Guaranty Corporation (PBGC)
1971 U.S. case that stated than an employer may not, in the absence of business necessity, refuse to
hire women with preschool aged children while hiring men with such children. ✔Correct answer-
Phillips v. Martin Marietta Corporation
U.S. agency that administers and enforces the Occupational Safety and Health Act of 1970.
✔Correct answer-Occupational Safety and Health Administration (OSHA)
Situation in which a company relocated processes or production to an international location by
means of subsidiaries or 3rd party affiliates. ✔Correct answer-Offshoring
U.S. act that amended the Age Discrimination in Employment Act to included all employee benefits;
also provided standards that an employee's waiver of the right to sue for age discrimination must
meet in order to be upheld by a court.
make it illegal for an
employer to:
Use an employee's age as a basis for discrimination in benefits
Target older workers for staff-cutting programs, ✔Correct answer-Older Workers Benefit
Protection Act (OWBPA)
Landmark 1975 U.S. labor relations case the dealt with the right of a unionized employee to have
another person present during certain investigatory interviews. ✔Correct answer-NLRB v.
Weingarten
Employees covers under U.S. Fair Labor Standards Act regulations, including minimum wage and
overtime pay requirements. ✔Correct answer-Nonexempt employees
U.S. acts that expanded FMLA leave for employees with family members who are covered members
of the military. ✔Correct answer-National Defense Authorization Acts (NDAA)
U.S. Supreme Court ruling that Patient Protections and Affordable Care Act requirement that
individuals purchase health insurance was constitutional but that requirement that states expand
Medicaid was not. Considers 2 keys of ACA 1) Medicade Expansion: it is illegal to tie federal funds on
the condition of complying with the expansion 2) Individual Mandate: requires you to buy private
, health coverage if you are non-exempt and not covered through your employer or government
✔Correct answer-National Federation of Independent Business v Sebelius
Society in which people tend to have many social connections but of shorter duration and where
behavior and beliefs may need to be described explicitly so that those coming into the cultural
environment know how to behave. ✔Correct answer-Low-context culture
Situation in which one party engages in risky behavior knowing that is is protected against the risk
because another party will incur any resulting loss. ✔Correct answer-Moral hazard
Has locations/facilities in multiple countries, but each location functions in its
own way, essentially its own entity. Multinationals adapt operations and products to fit within
individual
markets. E.g: McDonalds, Coke ✔Correct answer-Multinational Company
2007 case in which the U.S. Supreme Court rules that claims of sex discrimination in pay under Title
VII were not timely because discrimination charges were not filed with the EEOC within the required
180-day time frame. ✔Correct answer-Ledbetter v Goodyear Tire & Rubber Co,
Transferring a previously outsourced function back in-house. ✔Correct answer-Insourcing
U.S. act that protects the rights of union members from corrupt or discriminatory labor unions; also
known as Landrum-Griffin Act. ✔Correct answer-Labor-Management Reporting and Disclosure Act
(LMRDA)
Occurs when sexual or other discriminatory conduct is so severe and pervasive that it interferes with
an individual's performance; creates an intimidating, threatening, or humiliating work environment;
or perpetuates a situation that affects the employee's psychological well-being. ✔Correct answer-
Hostile environment harassment
Extent to which diversity is is embraced in management of people, products/services, and branding.
✔Correct answer-Identity alignment
Society or group where people have close connections over a long period of time and where many
aspects of behavior are not made explicit, because most members know what to do and thing from
years of interaction. ✔Correct answer-High-context culture
U.S. act that protects privacy of background information and ensures that information supplies is
accuate. ✔Correct answer-Fair Credit Reporting Act (FCRA)
U.S. act that establishes minimum wage, overtime pay, youth employment, and record-keeping
standards affecting full-time and part-time workers in the private sector and in federal, state, and
local governments. ✔Correct answer-Fair Labor Standards Act (FLSA)
U.S. act that provides employees with up to 12 weeks of unpaid leave to care for family members or
because of a serious health condition of the employee. ✔Correct answer-Family and Medical Leave
Act (FMLA)
Employees who are excluded from U.S. Fair Labor Standards Act minimum wage and overtime pay
requirements. ✔Correct answer-Exempt employees