SHRM-CP EXAM WITH ALL CORRECT & 100% VERIFIED
ANSWERS|LATEST VERSION|ALREADY GRADED A+
Amendments to Americans with Disabilities Act covering the definition of individuals regarded as
having a disability, mitigating measures, and other rules of construction to guide the analysis of what
constitutes a disability. ✔Correct answer-ADA Amendments Act (ADAAA)
Five-step instructional design process that governs the development of learning programs.
✔Correct answer-ADDIE model
Type of discrimination that results when a neutral policy has a discriminatory effect; also known as
disparate impact. ✔Correct answer-Adverse impact
Act that prohibits discrimination in employment for persons age 40 and over. ✔Correct answer-
Age Discrimination in Employment Act (ADEA)
Umbrella term used to describe a number of problem-solving and grievance resolution approaches.
✔Correct answer-Alternative dispute resolution (ADR)
Act that prohibits discrimination against a qualified individual with a disability because of his/her
disability. ✔Correct answer-Americans with Disabilities Act (ADA)
Tools that convert metrics to be used for decision support by adding context or further subclassifying
comparison groups. ✔Correct answer-Analytics
Study of how adults learn. ✔Correct answer-Andragogy
Software that provides an automated way for organizations to manage the recruiting process.
✔Correct answer-Applicant tracking software (ATS)
Relates to technical skills training; often a partnership between employers and unions. ✔Correct
answer-Apprenticeship
Procedure in which disputes are submitted to one or more impartial persons for final determination.
✔Correct answer-Arbitration
Assessment tools that provide candidates a wide range of leadership situations and problem-solving
exercises. ✔Correct answer-Assessment centers
Employees who work outside their home countries. ✔Correct answer-Assignees
Common-law principle stating that employers have the right to hire, fire, demote, and promote
whomever they choose for any reason unless there is a law or contract to the contrary and
employees have the right to quit a job at any time. ✔Correct answer-At-will employment
People who learn best by relying on their sense of hearing. ✔Correct answer-Auditory learners
,Measurement approach that provides an overall picture of an organization's performance as
measured against goals in finance, customers, internal business processes, and learning and growth.
✔Correct answer-Balanced scorecard
Statement that reports the financial position of the organization at a specific point in time; shows
assets, liabilities, and shareholder equity. ✔Correct answer-Balance sheet
Type of interview that focuses on how applicants previously handled real situations. ✔Correct
answer-Behavioral interview
Process that compares performance levels and/or processes of one entity with those of another to
identify performance gaps and set goals aimed at improving performance. ✔Correct answer-
Benchmarking
Payments or services provided to employees to cover issues such as retirement, health coverage, sick
pay/disability schemes, life insurance, and paid time off. ✔Correct answer-Benefits
Occurs when an appraiser's values, beliefs, or prejudices distort performance ratings. ✔Correct
answer-Bias
High-volume, high-velocity, and high-variety information assets that require innovative forms of
information processing for enhanced insight and decision making. ✔Correct answer-Big data
Planned approach to learning that includes a combination of instructor-led training, self-directed
study, and/or on-the-job training. ✔Correct answer-Blended learning
Broadcast-style communications that enable authors to publish articles, opinions, product or service
reviews, etc., on a web page. ✔Correct answer-Blogs
Strategies that create competitive advantage by creating a new marketplace arena in which there are
no other competitors. ✔Correct answer-Blue ocean strategies
Situation in which religion, sex, or national origin is reasonably necessary to carrying out a particular
job function in the normal operations of an organization. ✔Correct answer-Bona fide occupational
qualification (BFOQ)
Exit of educated and skilled citizens from emerging and developing countries for better-paying jobs in
developed countries. ✔Correct answer-Brain drain
Combining several salary grades or job classifications with narrow pay ranges into one band with a
wider salary spread. ✔Correct answer-Broadbanding
Court ruling that distinguished between supervisor harassment that results in tangible employment
action and supervisor harassment that does not. ✔Correct answer-Burlington Industries, Inc. v.
Ellerth
The ability to understand and apply information with which to contribute to the organization's
strategic plan. ✔Correct answer-Business Acumen
, Presentation to management that establishes that a specific problem exists and argues that the
proposed solution is the best way to solve the problem in terms of time, cost efficiency, and
probability of success. ✔Correct answer-Business case
Ability to gather and analyze data from inside and outside the organization so that information is
available for decision makers. ✔Correct answer-Business intelligence
Process by which employees progress through a series of stages in their careers, each of which is
characterized by relatively unique issues, themes, and tasks. ✔Correct answer-Career
development
Preparing, implementing, and monitoring employees' career paths, with a primary focus on the goals
and needs of the organization. ✔Correct answer-Career management
Actions and activities that individuals perform in order to give direction to their work lives.
✔Correct answer-Career planning
Statement that shows incoming and outgoing cash in the areas of operations, investments, and
financing and remaining cash reserves; reflects an organization's ability to meet its current and short-
term obligations. ✔Correct answer-Cash flows statement
Diagram that maps out a list of factors that are thought to affect a problem or a desired outcome.
✔Correct answer-Cause-and-effect diagram
HR structural alternative established as an independent department that provides services within a
focused area to internal clients. ✔Correct answer-Center of excellence (COE)
Error that occurs when an appraiser rates all employees within a narrow range, regardless of
differences in actual performance. ✔Correct answer-Central tendency error
Line of authority within an organization. ✔Correct answer-Chain of command
Simple visual tools used to collect and analyze data. ✔Correct answer-Check sheets
Legal system based on written codes (laws, rules, or regulations). ✔Correct answer-Civil law
First comprehensive U.S. law making it illegal to discriminate on the basis of race, color, religion, sex,
or national origin. ✔Correct answer-Civil Rights Act of 1964
Act that expands the possible damage awards available to victims of intentional discrimination to
include compensatory and punitive damages; gives plaintiffs in cases of alleged discrimination the
right to a jury trial. ✔Correct answer-Civil Rights Act of 1991
Style of computing in which scalable IT-enabled capabilities are delivered as a service using Internet
technologies. ✔Correct answer-Cloud computing
Principles of conduct within an organization that guide decision making and behavior; also known as
code of ethics. ✔Correct answer-Code of conduct
ANSWERS|LATEST VERSION|ALREADY GRADED A+
Amendments to Americans with Disabilities Act covering the definition of individuals regarded as
having a disability, mitigating measures, and other rules of construction to guide the analysis of what
constitutes a disability. ✔Correct answer-ADA Amendments Act (ADAAA)
Five-step instructional design process that governs the development of learning programs.
✔Correct answer-ADDIE model
Type of discrimination that results when a neutral policy has a discriminatory effect; also known as
disparate impact. ✔Correct answer-Adverse impact
Act that prohibits discrimination in employment for persons age 40 and over. ✔Correct answer-
Age Discrimination in Employment Act (ADEA)
Umbrella term used to describe a number of problem-solving and grievance resolution approaches.
✔Correct answer-Alternative dispute resolution (ADR)
Act that prohibits discrimination against a qualified individual with a disability because of his/her
disability. ✔Correct answer-Americans with Disabilities Act (ADA)
Tools that convert metrics to be used for decision support by adding context or further subclassifying
comparison groups. ✔Correct answer-Analytics
Study of how adults learn. ✔Correct answer-Andragogy
Software that provides an automated way for organizations to manage the recruiting process.
✔Correct answer-Applicant tracking software (ATS)
Relates to technical skills training; often a partnership between employers and unions. ✔Correct
answer-Apprenticeship
Procedure in which disputes are submitted to one or more impartial persons for final determination.
✔Correct answer-Arbitration
Assessment tools that provide candidates a wide range of leadership situations and problem-solving
exercises. ✔Correct answer-Assessment centers
Employees who work outside their home countries. ✔Correct answer-Assignees
Common-law principle stating that employers have the right to hire, fire, demote, and promote
whomever they choose for any reason unless there is a law or contract to the contrary and
employees have the right to quit a job at any time. ✔Correct answer-At-will employment
People who learn best by relying on their sense of hearing. ✔Correct answer-Auditory learners
,Measurement approach that provides an overall picture of an organization's performance as
measured against goals in finance, customers, internal business processes, and learning and growth.
✔Correct answer-Balanced scorecard
Statement that reports the financial position of the organization at a specific point in time; shows
assets, liabilities, and shareholder equity. ✔Correct answer-Balance sheet
Type of interview that focuses on how applicants previously handled real situations. ✔Correct
answer-Behavioral interview
Process that compares performance levels and/or processes of one entity with those of another to
identify performance gaps and set goals aimed at improving performance. ✔Correct answer-
Benchmarking
Payments or services provided to employees to cover issues such as retirement, health coverage, sick
pay/disability schemes, life insurance, and paid time off. ✔Correct answer-Benefits
Occurs when an appraiser's values, beliefs, or prejudices distort performance ratings. ✔Correct
answer-Bias
High-volume, high-velocity, and high-variety information assets that require innovative forms of
information processing for enhanced insight and decision making. ✔Correct answer-Big data
Planned approach to learning that includes a combination of instructor-led training, self-directed
study, and/or on-the-job training. ✔Correct answer-Blended learning
Broadcast-style communications that enable authors to publish articles, opinions, product or service
reviews, etc., on a web page. ✔Correct answer-Blogs
Strategies that create competitive advantage by creating a new marketplace arena in which there are
no other competitors. ✔Correct answer-Blue ocean strategies
Situation in which religion, sex, or national origin is reasonably necessary to carrying out a particular
job function in the normal operations of an organization. ✔Correct answer-Bona fide occupational
qualification (BFOQ)
Exit of educated and skilled citizens from emerging and developing countries for better-paying jobs in
developed countries. ✔Correct answer-Brain drain
Combining several salary grades or job classifications with narrow pay ranges into one band with a
wider salary spread. ✔Correct answer-Broadbanding
Court ruling that distinguished between supervisor harassment that results in tangible employment
action and supervisor harassment that does not. ✔Correct answer-Burlington Industries, Inc. v.
Ellerth
The ability to understand and apply information with which to contribute to the organization's
strategic plan. ✔Correct answer-Business Acumen
, Presentation to management that establishes that a specific problem exists and argues that the
proposed solution is the best way to solve the problem in terms of time, cost efficiency, and
probability of success. ✔Correct answer-Business case
Ability to gather and analyze data from inside and outside the organization so that information is
available for decision makers. ✔Correct answer-Business intelligence
Process by which employees progress through a series of stages in their careers, each of which is
characterized by relatively unique issues, themes, and tasks. ✔Correct answer-Career
development
Preparing, implementing, and monitoring employees' career paths, with a primary focus on the goals
and needs of the organization. ✔Correct answer-Career management
Actions and activities that individuals perform in order to give direction to their work lives.
✔Correct answer-Career planning
Statement that shows incoming and outgoing cash in the areas of operations, investments, and
financing and remaining cash reserves; reflects an organization's ability to meet its current and short-
term obligations. ✔Correct answer-Cash flows statement
Diagram that maps out a list of factors that are thought to affect a problem or a desired outcome.
✔Correct answer-Cause-and-effect diagram
HR structural alternative established as an independent department that provides services within a
focused area to internal clients. ✔Correct answer-Center of excellence (COE)
Error that occurs when an appraiser rates all employees within a narrow range, regardless of
differences in actual performance. ✔Correct answer-Central tendency error
Line of authority within an organization. ✔Correct answer-Chain of command
Simple visual tools used to collect and analyze data. ✔Correct answer-Check sheets
Legal system based on written codes (laws, rules, or regulations). ✔Correct answer-Civil law
First comprehensive U.S. law making it illegal to discriminate on the basis of race, color, religion, sex,
or national origin. ✔Correct answer-Civil Rights Act of 1964
Act that expands the possible damage awards available to victims of intentional discrimination to
include compensatory and punitive damages; gives plaintiffs in cases of alleged discrimination the
right to a jury trial. ✔Correct answer-Civil Rights Act of 1991
Style of computing in which scalable IT-enabled capabilities are delivered as a service using Internet
technologies. ✔Correct answer-Cloud computing
Principles of conduct within an organization that guide decision making and behavior; also known as
code of ethics. ✔Correct answer-Code of conduct
