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Akeyroleforanygoverning boardis:
x x x x x x x
A. Establishing the budget. x x
B. Working cooperativelywith individual physicians.
x x x x
C. Representing the community. x x
D. Recruitingandevaluatingthechiefexecutive officer.
x x x x x x
Consumer"reportcard"developmentanddistributionhasbecomea high
x x x x x x x x x
priority for managed care organizations because:
x x x x x x
a) 1.Measurementsofperformancehavenowbecomewellestablished, x x x x x x x
standardized, and accepted by all parties.
x x x x x x
b) 2.Purchasersarepressuringfordisclosureofmeaningfulperformance
x x x x x x x
information for use by buyers and consumers.
x x x x x x x
c) 3.Consumers inhealthcarearenowwellorganized, and managedcare x x x x x x x x x
organizations feel a need to satisfy them.
x x x x x x x
d) 4.Physiciansareincreasinglyencouragingtheirpatientstoevaluate
x x x x x x x
managed care organizations based on these report cards.
x x x x x x x x
Fortheroutineservice costcenter, anincrease inthe numberof patient days
x x x x x x x x x x x x x
over the budgeted number of patient days will result in:
x x x x x x x x x x
,A. Ahigheraveragecostperpatient day.
x x x x x x
B. Aloweraveragecost perpatient day.
x x x x x x
C. An increaseinthe budgeted fixedcosts fortheroutine service cost
x x x x x x x x x x x
center. x
D. No change inthe average costperpatient day.
x x x x x x x x
Ingeneral,itisbelieved thatwhenpreliminary researchfindings show that an
x x x x x x x x x x x x
experimental therapy is effective, the experimental therapy should be
x x x x x x x x x
provided to the control group because:
x x x x x x
a) Thatis part ofthe standard contract for allresearchprotocols.
x x x x x x x x x x
b) Itisunethicaltodenysomeone potentially beneficial therapies.
x x x x x x x x
c) TheNurembergCode, widelyused intheUnited States, requiresit.
x x x x x x x x x x
d) Researchershave anunwrittencode that makesit mandatory. x x x x x x x x
Inthehealthcarefield,theaccountability ofmanagementisbest measured by
x x x x x x x x x x x
the:
x
A. Balancemaintainedbetweenservicequalityandoperationalefficiency.
x x x x x x x
B. Resultsshownon theannualexpenseandincome statement.
x x x x x x x x
C. Balance maintained between physician satisfaction and patient needs.
x x x x x x x
D. Degreetowhich management's needs aremet x x x x x x
Large gifts to not-for-profit (tax-exempt) health services organizations do
x x x x x x x x
notsuggesta conflict of interest, whereas alargegift toamanager of such an
x x x x x x x x x x x x x x x x
organization is likely to be ethically unacceptable. The difference is that:
x x x x x x x x x x x
,a) 1. Managers fail intheirdutyof loyalty to the organization byaccepting gifts.
x x x x x x x x x x x x x
b) 2. Organizations areethically neutralentities in theeyes ofthepublic and
x x x x x x x x x x x x
law.
x
c) 3. Gifts totheorganization benefitboththepatients andthe general
x x x x x x x x x x x
public.
x
d) 4.Nodirect individualrelationship isestablished bygivingtothe
x x x x x x x x x x
organization.
x
Manyhospitalsdevelopaffiliationswithcollege-basednursing
x x x x x x
education programs to:
x x x
A. 1.Improvethe imageofthe hospital inthe community. x x x x x x x x
B. 2.Improveaccesstoqualifiedgraduates. x x x x
C. 3.Providefinancialsupporttohighereducation. x x x x x
D. 4.Gaintheservices oflow-cost trainees.
x x x x x
Oneof themajorelements ofaninformationsystemstrategicplan includes
x x x x x x x x x x x
the:
x
a) Requestforproposals fromvendors x x x x
b) Specifications for computer programdocumentation. x x x x
c) Specifications for computer hardware maintenance. x x x x
d) Software development plan. x x
Selection ofaninformationsysteminahealthcare organizationshould begin
x x x x x x x x x x
with:
x
, A. Meetingwithseveralinformation systems vendors todetermine the
x x x x x x x x
scope of available technology.
x x x x
B. Hiringaninformationsystemsconsultanttodetermine theorganization's
x x x x x x x x
strategic needs.
x x
C. Developmentofaninformation systemsplanthatsupports the x x x x x x x x
organization's existing strategic objectives.
x x x x
D. Evaluationofavailable hardware andsoftwareto bestdetermine what x x x x x x x x x
meets the organization's needs.
x x x x
Theagencynormallyresponsibleforregulationofthefinancialsolvency and
x x x x x x x x x x
subscriber regulations of HMOs is the:
x x x x x x
a) U.S.Department ofHealthand Human Services.
x x x x x x
b) State insurance commission/department.
x x x
c) Medicaid agency/department. x
d) Department of Taxation.
x x x
Thecritical-incidentstechniqueofemployeeperformanceappraisal
x x x x x x
requires raters to:
x x x
A. Selectstatements that fittheperformance characteristicsofindividuals.
x x x x x x x x x
B. Selectthe highest and lowestperforming employee inaworkunit.
x x x x x x x x x x x
C. Record the degree to whichspecified behaviors are performed.
x x x x x x x x x
D. Recordbehaviors ofemployees that arerelated toboth goodandpoor
x x x x x x x x x x x x
performance.
x