TEST BANK
ss
CommunicationinNursing10thEdition
s
JuliaBalzerRiley
, TableofContents
Chapter1: Responsible, Assertive, Caring Communication
ss ss ss ss
ss in NursingzzChapter 2: The Client-Nurse Relationship: A
ss ss ss ss ss ss
ss Helping Relationship Chapter 3: Solving Problems
ss ss ss ss ss
ss Together
Chapter4: Understanding Each Other: Communicationand
ss ss ss ss
CulturezzChapter 5: Demonstrating Warmth
ss ss ss ss
Chapter 6: Showing ss ss
ss Respect Chapter 7: ss ss
ss Being Genuine Chapter
ss ss
ss 8: Being Empathetic
ss ss
ss Chapter9:UsingzzSelf- s
DisclosureChapter 10: ss
ss Being ss specific
ss Chapter 11: Asking ss ss
ss Questions Chapter12: ss
ExpressingOpinionszzChapter 13: s s
Using Humor ss
Chapter14:Embracingthe Spiritual Journey of Health Caring, Meaning s ss ss ss ss ss ss
MakingzzChapter 15: Requesting Support
ss ss ss ss
Chapter 16: Overcoming ss ss
ss Evaluation AnxietyChapter 17: ss ss
ss Working with Feedback ss ss
ss Chapter 18: UsingRelaxation ss ss
ss technique
Chapter19: Incorporating Imagery in Professional Practice ss ss ss ss ss
and Self- CarezzChapter 20 Incorporating Positive Self-
ss ss ss ss ss ss ss
,Talk
Chapter21: s s Learning to Work Together in ss ss ss ss
ss Groups Chapter22:TheChangingWorld of
ss ss
ss Electronic
ss CommunicationzzChapter23:LearningConfronta s
tionskills Chapter 24: Refusing Unreasonable
ss ss ss ss
ss Requests
Chapter s s 25: s s Communicating s s Assertively s s and s s Responsibly s s with
s s Distressed s s Clients s s and ColleaguesChapter 26: Communicating
s s ss ss
Assertively and Responsibly with Aggressive Clients and ColleagueszzChapter
ss ss ss ss ss ss s ss
ss 27: Communicating Assertively and Responsibly with Unpopular Clients
ss ss ss ss ss ss ss
ss Chapter 29: Communicating at the End-of-
s s s s s s s s s s
LifeChapter 30: Continuing the Commitment
ss ss ss ss
, BalzerRiley: Communication inNursing,10thEdition
ss ss s s
s
Chapter1:Responsible,Assertive,Caring Communication inNursing
s s ss ss s
Test Bank ss
ss MultipleChoi s
ce
1. Which s s statement s s describes s s the s s affective
s s aspect s s of s s learning effectivecommunication s s
ss strategies?
a. ―Thenurse should use clear, direct statements using objective words.‖
s ss ss ss ss ss ss ss ss
b. ―Thenurse uses body language that is congruent with theverbal message.‖
s ss ss ss ss ss ss ss ss s ss
c. ―Thenursebelieves that positive communication strategies build confidence.‖
s ss ss ss ss ss ss
d. ―Thenursepractices assertive and responsible communication strategies.‖
s ss ss ss ss ss
ANS:C
Learning involves three domains: the cognitive aspects (understanding and
ss ss ss ss ss ss ss ss
ss meaning), affective ss s s s s aspects s s s s (feelings, s s s s values, s s s s and s s
s s attitudes), s s s s and s s s s psychomotor ss aspects s s (physical
ss capability).Learning basic communication skills involves the cognitive s s s s s s s s s s ss
ss domain; building confidence through a belief in the value and impact of
ss ss ss ss ss ss ss ss ss ss ss
ss positive communication is the affective domain; and putting skills into
ss ss ss ss ss ss ss ss ss
ss action is the psychomotor domain.DIF: Comprehension REF: p. 13 TOP:
ss ss ss ss ss ss ss ss ss
ss Integrated ss Process: ss Communication s s and ss Documentation ss MSC:
ss Psychosocial Integrity ss
ss
CommunicationinNursing10thEdition
s
JuliaBalzerRiley
, TableofContents
Chapter1: Responsible, Assertive, Caring Communication
ss ss ss ss
ss in NursingzzChapter 2: The Client-Nurse Relationship: A
ss ss ss ss ss ss
ss Helping Relationship Chapter 3: Solving Problems
ss ss ss ss ss
ss Together
Chapter4: Understanding Each Other: Communicationand
ss ss ss ss
CulturezzChapter 5: Demonstrating Warmth
ss ss ss ss
Chapter 6: Showing ss ss
ss Respect Chapter 7: ss ss
ss Being Genuine Chapter
ss ss
ss 8: Being Empathetic
ss ss
ss Chapter9:UsingzzSelf- s
DisclosureChapter 10: ss
ss Being ss specific
ss Chapter 11: Asking ss ss
ss Questions Chapter12: ss
ExpressingOpinionszzChapter 13: s s
Using Humor ss
Chapter14:Embracingthe Spiritual Journey of Health Caring, Meaning s ss ss ss ss ss ss
MakingzzChapter 15: Requesting Support
ss ss ss ss
Chapter 16: Overcoming ss ss
ss Evaluation AnxietyChapter 17: ss ss
ss Working with Feedback ss ss
ss Chapter 18: UsingRelaxation ss ss
ss technique
Chapter19: Incorporating Imagery in Professional Practice ss ss ss ss ss
and Self- CarezzChapter 20 Incorporating Positive Self-
ss ss ss ss ss ss ss
,Talk
Chapter21: s s Learning to Work Together in ss ss ss ss
ss Groups Chapter22:TheChangingWorld of
ss ss
ss Electronic
ss CommunicationzzChapter23:LearningConfronta s
tionskills Chapter 24: Refusing Unreasonable
ss ss ss ss
ss Requests
Chapter s s 25: s s Communicating s s Assertively s s and s s Responsibly s s with
s s Distressed s s Clients s s and ColleaguesChapter 26: Communicating
s s ss ss
Assertively and Responsibly with Aggressive Clients and ColleagueszzChapter
ss ss ss ss ss ss s ss
ss 27: Communicating Assertively and Responsibly with Unpopular Clients
ss ss ss ss ss ss ss
ss Chapter 29: Communicating at the End-of-
s s s s s s s s s s
LifeChapter 30: Continuing the Commitment
ss ss ss ss
, BalzerRiley: Communication inNursing,10thEdition
ss ss s s
s
Chapter1:Responsible,Assertive,Caring Communication inNursing
s s ss ss s
Test Bank ss
ss MultipleChoi s
ce
1. Which s s statement s s describes s s the s s affective
s s aspect s s of s s learning effectivecommunication s s
ss strategies?
a. ―Thenurse should use clear, direct statements using objective words.‖
s ss ss ss ss ss ss ss ss
b. ―Thenurse uses body language that is congruent with theverbal message.‖
s ss ss ss ss ss ss ss ss s ss
c. ―Thenursebelieves that positive communication strategies build confidence.‖
s ss ss ss ss ss ss
d. ―Thenursepractices assertive and responsible communication strategies.‖
s ss ss ss ss ss
ANS:C
Learning involves three domains: the cognitive aspects (understanding and
ss ss ss ss ss ss ss ss
ss meaning), affective ss s s s s aspects s s s s (feelings, s s s s values, s s s s and s s
s s attitudes), s s s s and s s s s psychomotor ss aspects s s (physical
ss capability).Learning basic communication skills involves the cognitive s s s s s s s s s s ss
ss domain; building confidence through a belief in the value and impact of
ss ss ss ss ss ss ss ss ss ss ss
ss positive communication is the affective domain; and putting skills into
ss ss ss ss ss ss ss ss ss
ss action is the psychomotor domain.DIF: Comprehension REF: p. 13 TOP:
ss ss ss ss ss ss ss ss ss
ss Integrated ss Process: ss Communication s s and ss Documentation ss MSC:
ss Psychosocial Integrity ss