Part 1:Introduction b n
Chapter1:WhatIsOrganizationalBehavior?
Part 2:TheIndividual
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Chapter 2: Diversity inOrganizationsn n n n
Chapter3:Attitudesand JobSatisfaction
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Chapter4:EmotionsandMoods Chapter 5:
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Personality and Values
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Chapter6:Perception and IndividualDecision Making b b b
Chapter7: MotivationConcepts
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Chapter8:Motivation:From ConceptstoApplicationsPart b n
3:TheGroup
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Chapter9:FoundationsofGroupBehavior
Chapter 10: Understanding Work Teams
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Chapter11:Communication
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Chapter12: Leadership Chapter n n n
13:PowerandPolitics
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Chapter14:Conflict and NegotiationPart
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4: TheOrganization System
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Chapter15:FoundationsofOrganizationStructureChapter n
16:OrganizationalCulture
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Chapter17:HumanResourcePoliciesandPracticesChapter
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18:OrganizationalChangeand StressManagement
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,OrganizationalBehavior,15e(Robbins/Judge) b
Chapter1 WhatIsOrganizationalBehavior?
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1) aredefinedaspeoplewhooverseetheactivitiesofothersandwhoareresponsibleforattaining goals in
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organizations.
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A) Assistants
B) Managers
C) Secretaries
D) Interns
E) Apprentices
Answer:B
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2) SallyMitchellworksasamanageratanenvironmentalorganization.Sheiscurrentlyworkingonaglobal warming
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projectanddecideswhattasksrelatedtocreatingawarenessabouttheissueneedtobedone.Inaddition,
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sheisalsodecidingwhichmembersofherteam willworkonengaging with thepublicand which will work on
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nlobbyingwiththegovernment.Sheisalsoassigningpeopleasteammemberstoensurethattasksareundertakenon
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time. Which ofthe following categories of functions is Mitchell undertaking?
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A) planning
B) organizing
C) scrutinizing
D) controlling
E) envisioning
Answer:B
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3) JohannaReid,a campaign managerat a childrights organization,recentlystarted workingon an illiteracy project.
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Duringtheproject,sheneedstomotivateteammemberstoattaintheirprojectmilestonesanddirect them through
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different phases oftheproject. Which ofthefollowing kinds offunctions willthesetasks becovered under?
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A) planning
B) organizing
C) scrutinizing
D) evaluating
E) leading
Answer:E
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4) LesleyTorresisaprojectmanagerforthecampaign"ActionagainstDeforestationinIndonesia".Sherecently faced
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aglitchwhenthecampaigncouldnotbelaunchedpublicly accordingtoschedule.Torres monitoredthe schedule to
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findthecauseofthedelay, beforespeeding up theimplementationprocess by allocatingmore members
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fortheimplementationphase.Bydoingthis,whichofthefollowingfunctionsissheperforming?
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A) controlling
B) planning
C) formulating
D) leading
E) organizing
, Answer: A n
5) Which ofthefollowing functions domanagersundertake aspart ofplanningfunctions?
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A) defininganorganization'sgoals n n
B) implementing strategiesforachievinggoals n
C) executingplanstointegrateactivities
D) accomplishing goalsofaproject n
E) employingstrategiestocoordinatetasks b b
Answer: A
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6) AccordingtoHenryMintzberg, afactorysupervisorgiving a groupofhigh schoolstudents atouroftheplant may be
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termed as a
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A) leader
B) figurehead
C) resourceallocator
D) negotiator
E) disturbancehandler b
Answer:B
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7) Ellen Ortizworksasasalesmanager atatelecom firm.Thecompanyhasrecentlylauncheda newproduct in the
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market.Herworkinthenextfewweeksinvolvessharingknowledgeabouttheproductwithherteammembers.She will
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alsoneedtoinspirethemtoreachtheirsalestargets,andclarifyanydoubtsaboutthenewproduct.Whichofthe following
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roles is Ortiz playing?
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A) leader
B) liaison
C) disseminator
D) spokesperson
E) negotiator
Answer: A
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8) ReginaGeorgeworksasacampaignmanagerinanot-for-profitorganizationinHampshire.Fortheupcoming
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campaignagainstgeneticengineering,sheisnetworkingwithmanagerswhoareworkingontheissueoffood safety.
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nThroughhernetworkofcontacts, shestrivestogaininformation aboutthestakeholdersinthefoodindustryand other
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lobby groups.Whichofthefollowingroles isGeorgemost likely tobeplaying according to Mintzberg's classification
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ofmanagerial roles?
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A) figurehead
B) leader
C) liaison
D) entrepreneur
E) resourceallocator
Answer:C
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9) AnnetteSimpsonworksforafashionhouseinParisandispreparingforthecompany'supcominglineofwinter
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clothing.Sheiscurrentlyresearchingonlinetoknowwhatisinvoguethisseason. Inaddition,sheisalso networking with
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contactsfromthepressandfashionmagazineeditorstounderstandthechangingtastesofconsumers.Whichof the
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followingroles isSimpsonplaying accordingtoMintzberg's classification ofmanagerial roles?
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A) figurehead
B) leader
C) symbolhead n
D) monitor
E) spokesperson