Page |1
PGA 3.0 Level 2 Study Guide Questions
and Correct Answers/ Latest Update /
Already Graded
The vision, core values, and mission statement of a golf facility should
be developed concurrently with establishing a facility-wide business
plan that includes concrete goals with strategies for meeting them.
(T/F)
Ans: True
What department is considered the core business unit of most
facilities?
Ans: Golf Operations
Policies and procedures are port of which support element of the golf
operation's organization?
Ans: Systems
What is the most accurate description of the relationship between the
facility's business plan and the golf operation?
Ans: Golf Operation is very core and center of the golf business
plan
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What is the principal focus of golf operations? Systems Operational
Manual
Ans:
What combination of interaction strategies would be the first choice
for promoting a positive facility-wide culture?
Ans: Involving and Supporting
From a functional perspective, a vendor is what kind of resource?
Ans: Financial
What must exist for a facility to have a positive culture?
Ans: Resources
What would a typical organizational chart of a golf operation show?
Ans: Staff roles and the relationships between them
What is the most likely determinant of the complexity of a facility's
organizational chart?
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Ans: Size of facility and number of resources
What determines the complexity of a facility's organization chart? Size
of facility, number of services offered, type of facility, mission
Ans:
Staff is considered a tangible facility resource? (T/F)
Ans: True
What intangible resource is key to enabling and facilitating peak
performance?
Ans: Culture
How can facilities foster a positive culture of improvement?
Ans: Open communication and discussion
How can a facility foster a culture of improvement?
Ans: Evolving / Everyone on board
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"Identify staffing needs" is one of the staff-management roles in
running a golf operation. (T/F)
Ans: True
Job descriptions should identify the skills necessary to accomplish the
tasks associated with each position. (T/F)
Ans: True
High-performance profiling is a tool that can be used to communicate
a uniform set of facility-wide expectations for all employees. (T/F)
Ans: True
Self-assessments are an appropriate means for facility staff to align
their personal goals with business goals. (T/F)
Ans: True
New teachers observed the lead instructor at a golf facility conduct a
short game clinic. This is an example of external staff training. (T/F)
Ans: False
All rights reserved © 2025/ 2026 |
PGA 3.0 Level 2 Study Guide Questions
and Correct Answers/ Latest Update /
Already Graded
The vision, core values, and mission statement of a golf facility should
be developed concurrently with establishing a facility-wide business
plan that includes concrete goals with strategies for meeting them.
(T/F)
Ans: True
What department is considered the core business unit of most
facilities?
Ans: Golf Operations
Policies and procedures are port of which support element of the golf
operation's organization?
Ans: Systems
What is the most accurate description of the relationship between the
facility's business plan and the golf operation?
Ans: Golf Operation is very core and center of the golf business
plan
All rights reserved © 2025/ 2026 |
, Page |2
What is the principal focus of golf operations? Systems Operational
Manual
Ans:
What combination of interaction strategies would be the first choice
for promoting a positive facility-wide culture?
Ans: Involving and Supporting
From a functional perspective, a vendor is what kind of resource?
Ans: Financial
What must exist for a facility to have a positive culture?
Ans: Resources
What would a typical organizational chart of a golf operation show?
Ans: Staff roles and the relationships between them
What is the most likely determinant of the complexity of a facility's
organizational chart?
All rights reserved © 2025/ 2026 |
, Page |3
Ans: Size of facility and number of resources
What determines the complexity of a facility's organization chart? Size
of facility, number of services offered, type of facility, mission
Ans:
Staff is considered a tangible facility resource? (T/F)
Ans: True
What intangible resource is key to enabling and facilitating peak
performance?
Ans: Culture
How can facilities foster a positive culture of improvement?
Ans: Open communication and discussion
How can a facility foster a culture of improvement?
Ans: Evolving / Everyone on board
All rights reserved © 2025/ 2026 |
, Page |4
"Identify staffing needs" is one of the staff-management roles in
running a golf operation. (T/F)
Ans: True
Job descriptions should identify the skills necessary to accomplish the
tasks associated with each position. (T/F)
Ans: True
High-performance profiling is a tool that can be used to communicate
a uniform set of facility-wide expectations for all employees. (T/F)
Ans: True
Self-assessments are an appropriate means for facility staff to align
their personal goals with business goals. (T/F)
Ans: True
New teachers observed the lead instructor at a golf facility conduct a
short game clinic. This is an example of external staff training. (T/F)
Ans: False
All rights reserved © 2025/ 2026 |
