TELUS STUDY GUIDE EXAMS 2025/2026 QUESTIONS AND
ANSWERS RATED A+
✔✔What are the 5 points for Business Connect Basic? - ✔✔1. 24/7 Technical support
2. Unlimited calling to Canada and U.S. (VoIP calls only)
3. Toll-free number included ($0.07/min)
4. One Main local number, auto-attendant, single number reach3, call handling &
forwarding.
5. Integrations with G Suite by Google Cloud and Office 365
✔✔What are the 9 points for Business Connect? - ✔✔1. 24/7 Technical support
2. Unlimited calling to Canada and U.S. (VoIP calls only)
3. Toll-free number included ($0.07/min)
4. One Main local number, multi-level IVR auto-attendant, single number reach3, call
handling & forwarding.
5. Integrated Mobile App (iOS, Android).
6. Call logs and reporting.
7. Integrations with G Suite by Google Cloud, Office 365, Skype™ for Business &
Microsoft® Outlook
8. 1,000 Audio conferencing participants, 4 video conference users.
9. HD Voice, IP fax, business SMS
✔✔What are the 13 points for Business Connect Premium? - ✔✔1. 24/7 Technical
support
2. Unlimited calling to Canada and U.S. (VoIP calls only)
3. Toll-free number included ($0.07/min).
4. One Main local number, multi-level IVR auto-attendant, single number reach, call
handling & forwarding.
5. Integrated Mobile App (iOS, Android).
6. Call logs and reporting
7. Integrations with G Suite by Google Cloud, Office 365, Skype™ for Business &
Microsoft® Outlook
8. 1000 Audio conferencing participants, 100 video conference users
9. HD Voice, IP fax, business SMS.
10. Inbound caller ID with name and voicemail preview.
11. Integrations with Salesforce™ and Zendesk.
12. Hot desking-the practice in an office of allocating desks to workers when they are
required or on a rotating system, rather than giving each worker their own desk.
13. Multi-Location.
✔✔What is *Cost Assure™* North America for *Tablets*? - ✔✔Pay for as much or as
little *data* you need on your *tablet device* in Canada and the U.S.
✔✔What are the 3 features and benefits for *Cost Assure™*? (3) - ✔✔1. Save on Data
Charges
2. Never Pay Overages
, 3. Manage Easily
✔✔Telus will *customize* a *Managed Business Internet Service* that gives you what? -
✔✔Scalable, reliable and secure connectivity 24/7.
✔✔*Telus PureFibre* have *upload speeds* up to what? - ✔✔300 Mbps
✔✔*Telus PureFibre Plans* are what three things? (3) - ✔✔1. *Speed*- *Download*
and *upload speeds* of up to *300 Mbps*.
2. *Flexibility*- Choose from a *variety of plans* with *NO fixed-term contracts* or we'll
customize one for you.
3. *Performance*- *Peace of mind* that your *internet connection won't disrupt your
business*, especially during peak hours.
✔✔What are the 3 key features of *Telus's Business Bundles*? (3) - ✔✔1. *Save every
month* when you *bundle your services*.
2. Choose what *best suits* your *business needs* with our *flexible options*.
3. Experience *reliable lightning-fast speeds*, even during peak hours.
✔✔What are 3 of *Telus's Cloud Phone Systems*? - ✔✔1. Business Connect
2. Cloud Collaboration
3. Skype for Business
✔✔What are *Telus's 3 Traditional Phone Services*? (3) - ✔✔1. Office Phone
2. *Toll-Free Voice* and *Fax Calls*
3. Long Distance
✔✔What are *Telus's 3 Team Communications*? (3) - ✔✔1. Office 365
2. *Cloud Fax*
3. G Suite
✔✔What does LAN Stand for? - ✔✔Local Area Network
✔✔What is a WLAN? - ✔✔A *wireless computer network* that links two or more devices
using *wireless communication* to form a *local area network (LAN)* within a *limited
area*.
Such as a home, school, computer laboratory, campus, office building etc.
✔✔Managed Wireless LAN Services can give your employees what? - ✔✔The flexibility
to leave their desks, yet stay connected to your company data and applications with
managed WLAN service from TELUS.
ANSWERS RATED A+
✔✔What are the 5 points for Business Connect Basic? - ✔✔1. 24/7 Technical support
2. Unlimited calling to Canada and U.S. (VoIP calls only)
3. Toll-free number included ($0.07/min)
4. One Main local number, auto-attendant, single number reach3, call handling &
forwarding.
5. Integrations with G Suite by Google Cloud and Office 365
✔✔What are the 9 points for Business Connect? - ✔✔1. 24/7 Technical support
2. Unlimited calling to Canada and U.S. (VoIP calls only)
3. Toll-free number included ($0.07/min)
4. One Main local number, multi-level IVR auto-attendant, single number reach3, call
handling & forwarding.
5. Integrated Mobile App (iOS, Android).
6. Call logs and reporting.
7. Integrations with G Suite by Google Cloud, Office 365, Skype™ for Business &
Microsoft® Outlook
8. 1,000 Audio conferencing participants, 4 video conference users.
9. HD Voice, IP fax, business SMS
✔✔What are the 13 points for Business Connect Premium? - ✔✔1. 24/7 Technical
support
2. Unlimited calling to Canada and U.S. (VoIP calls only)
3. Toll-free number included ($0.07/min).
4. One Main local number, multi-level IVR auto-attendant, single number reach, call
handling & forwarding.
5. Integrated Mobile App (iOS, Android).
6. Call logs and reporting
7. Integrations with G Suite by Google Cloud, Office 365, Skype™ for Business &
Microsoft® Outlook
8. 1000 Audio conferencing participants, 100 video conference users
9. HD Voice, IP fax, business SMS.
10. Inbound caller ID with name and voicemail preview.
11. Integrations with Salesforce™ and Zendesk.
12. Hot desking-the practice in an office of allocating desks to workers when they are
required or on a rotating system, rather than giving each worker their own desk.
13. Multi-Location.
✔✔What is *Cost Assure™* North America for *Tablets*? - ✔✔Pay for as much or as
little *data* you need on your *tablet device* in Canada and the U.S.
✔✔What are the 3 features and benefits for *Cost Assure™*? (3) - ✔✔1. Save on Data
Charges
2. Never Pay Overages
, 3. Manage Easily
✔✔Telus will *customize* a *Managed Business Internet Service* that gives you what? -
✔✔Scalable, reliable and secure connectivity 24/7.
✔✔*Telus PureFibre* have *upload speeds* up to what? - ✔✔300 Mbps
✔✔*Telus PureFibre Plans* are what three things? (3) - ✔✔1. *Speed*- *Download*
and *upload speeds* of up to *300 Mbps*.
2. *Flexibility*- Choose from a *variety of plans* with *NO fixed-term contracts* or we'll
customize one for you.
3. *Performance*- *Peace of mind* that your *internet connection won't disrupt your
business*, especially during peak hours.
✔✔What are the 3 key features of *Telus's Business Bundles*? (3) - ✔✔1. *Save every
month* when you *bundle your services*.
2. Choose what *best suits* your *business needs* with our *flexible options*.
3. Experience *reliable lightning-fast speeds*, even during peak hours.
✔✔What are 3 of *Telus's Cloud Phone Systems*? - ✔✔1. Business Connect
2. Cloud Collaboration
3. Skype for Business
✔✔What are *Telus's 3 Traditional Phone Services*? (3) - ✔✔1. Office Phone
2. *Toll-Free Voice* and *Fax Calls*
3. Long Distance
✔✔What are *Telus's 3 Team Communications*? (3) - ✔✔1. Office 365
2. *Cloud Fax*
3. G Suite
✔✔What does LAN Stand for? - ✔✔Local Area Network
✔✔What is a WLAN? - ✔✔A *wireless computer network* that links two or more devices
using *wireless communication* to form a *local area network (LAN)* within a *limited
area*.
Such as a home, school, computer laboratory, campus, office building etc.
✔✔Managed Wireless LAN Services can give your employees what? - ✔✔The flexibility
to leave their desks, yet stay connected to your company data and applications with
managed WLAN service from TELUS.
