Travel and Agency Operations Questions
and Verified Correct Answers
A travel agency client is dissatisfied with a product or service received. How might this client
negatively affect the travel agency's business? answer - tell other agency clients about their
experience
Open-ended questions are useful to answer - collect information about client's preferences and
interests
What personality trait helps a travel counsellor help a client when the counsellor does not know
how to answer the client's question about a product? answer - patience
Which is an example of a travel counsellor's administrative competence? answer - keeping
records of each client's purchases and preferences
Which of the following questions will best help understand the client's holiday preference?
answer - would you tell me about a vacation you really enjoyed
What will make a client feel he/she receives really good service from a travel counsellor?
answer - the counsellor offers products and services that the client prefers
Which of the following examples is a sign of stress at work? answer - a decrease in energy and
productivity
Travel counsellors should have which two skills in order to provide the best customer service?
answer - organizational and social
, You are working at the reception of a travel agency. You are answering a call when a client walks
into the office. What is the most effective way of immediately handling the situation? answer -
smile to acknowledge the client then speak with him as soon as you are finished
Select the statement that best represents an effective telephone technique answer - taking
notes during a conversation
What is the best way to calm an upset client who has telephoned to complain about an error
made in his/her flights? answer - listen to the problem, we will do everything we can to fix the
situation to your ability
A clients paid a deposit of $300.00 for travel arrangements totalling $4200.00. Upon receiving
final payment, you would issue the client a answer - receipt for $3900.00
Trust accounting requires a travel agency to set up a separate bank account that will be used
for: answer - paying payments received from clients until they travel
A service charge is charged by answer - a consolidator to travel agencies based on the cost of
each transaction
Automated or computerized travel agency reservation systems are known as answer - global
distribution systems
Google is the name of answer - an internet search engine
What type of Microsoft application could be used to create an official document for a customer,
describing the details of a travel itinerary? answer - word
and Verified Correct Answers
A travel agency client is dissatisfied with a product or service received. How might this client
negatively affect the travel agency's business? answer - tell other agency clients about their
experience
Open-ended questions are useful to answer - collect information about client's preferences and
interests
What personality trait helps a travel counsellor help a client when the counsellor does not know
how to answer the client's question about a product? answer - patience
Which is an example of a travel counsellor's administrative competence? answer - keeping
records of each client's purchases and preferences
Which of the following questions will best help understand the client's holiday preference?
answer - would you tell me about a vacation you really enjoyed
What will make a client feel he/she receives really good service from a travel counsellor?
answer - the counsellor offers products and services that the client prefers
Which of the following examples is a sign of stress at work? answer - a decrease in energy and
productivity
Travel counsellors should have which two skills in order to provide the best customer service?
answer - organizational and social
, You are working at the reception of a travel agency. You are answering a call when a client walks
into the office. What is the most effective way of immediately handling the situation? answer -
smile to acknowledge the client then speak with him as soon as you are finished
Select the statement that best represents an effective telephone technique answer - taking
notes during a conversation
What is the best way to calm an upset client who has telephoned to complain about an error
made in his/her flights? answer - listen to the problem, we will do everything we can to fix the
situation to your ability
A clients paid a deposit of $300.00 for travel arrangements totalling $4200.00. Upon receiving
final payment, you would issue the client a answer - receipt for $3900.00
Trust accounting requires a travel agency to set up a separate bank account that will be used
for: answer - paying payments received from clients until they travel
A service charge is charged by answer - a consolidator to travel agencies based on the cost of
each transaction
Automated or computerized travel agency reservation systems are known as answer - global
distribution systems
Google is the name of answer - an internet search engine
What type of Microsoft application could be used to create an official document for a customer,
describing the details of a travel itinerary? answer - word
