SUPPLY CHAIN FINAL EXAM (OLD
TEST QUESTIONS & ANSWERS)
1. Two kinds of customers walk into grizzly fly fishing shop: college freshman taking a
first time class and high end professionals with fishing experience, in order to deliver
most value to each of these customers, john should: - Correct Answers -a. Focus on
creating supply chains that deliver the specific form, time and place utility that each
customer segment is looking for, at a price that each segment is willing to pay
1. Among the following examples, which refers mostly to the place utility that SC
provides?
a. Amazon provides overnight warehouse services
b. Australian grocery store provides food in remote towns
c. Chipotle prepares and assemble burritos based on orders
d. Target offers electronics repair service for free - Correct Answers -b. Australian
grocery store provides food in remote towns
1. Chuck from sales department wants to increase volume of sales for a product. To do
this, he wants to service a client in a new market that is three times as far from your
current DC as current markets. although chuck might be happy because his sales
numbers go up, total overall profit might not improve because:
a. COGS would likely increase
b. Net sales would likely decrease
c. Transportation and other Distribution costs would likely increase
d. Merchandizing costs would likely increase - Correct Answers -c. Transportation and
other Distribution costs would likely increase
1. A WSJ article discussed in class regards DHLs decision to locate/expand an
operation in Cincinnati/north Kentucky (CVG airport) what does this example imply
about the DHL Greenfield/brownfield site location decision? - Correct Answers -
Distance to other DHL operations is important since they do not operate in isolation
1. The safety management process is important to Supply chain professionals because:
a. OHSA RECORDS about 100,000 deaths a year in warehouses relates accidents
b. Employees should expect safe working environment, and companies should take the
steps to maintain one
c. Safety is not important to SC professionals, but it is to mining and manufacturing
, d. OHSA will shut down facilities with incident rates higher than the industry average -
Correct Answers -Employees should expect safe working environment, and companies
should take the steps to maintain one
1. In today's competitive business environment, the most successful firms focus mainly
on improving customer satisfaction by:
a. Delivering the highest quality products to all customers
b. Improving how they deliver value to different customer segments
c. Passing on the lowest possible price to each customer
d. Delivering the highest possible level of service to all customers - Correct Answers -b.
Improving how they deliver value to different customer segments
1. Recall that firms may seek to gain comp adv through superior SC mgmt. refer to the
value adv/productivity adv matrix (figure 1) to answer question below CHART:
QUESTION: COMPANIES LOCATED IN THE COMMMODITY AMRKET QUADRANT
C SHOULD TRY TO DO ANY OF THE FOLLOWING EXCEPT
a. Become a cost leader
b. Become a service leader
c. Become a cost and service leader
d. Reduce costs through more efficient logistics
e. Stay the same - Correct Answers -e. Stay the same
Supply chain management: - Correct Answers -The systematic coordination of
purchasing, manufacturing management and distribution upstream with suppliers and
downstream to customers
1. As the time horizon for planning SC activities ____< the accuracy of the planning ___
a. Is pushed further into the future (Lengthens), improves
b. Is pulled closer to actual time (Shortens), improves
c. Is pulled closer to actual terms (Shortens), decreases
d. Is pushed further into the future (Lengthens), does not change - Correct Answers -b.
Is pulled closer to actual time (Shortens), improves
1. Firms have been talking about the GREAT DIVIDE as one of their biggest challenges,
among the following approaches, which would NOT help a business deal with the great
divide?
a. Promoting integrated performance metrics across SC
b. Encouraging collaboration across the SC
c. Creating a production- oriented focus across SC
d. Implementing integrates info system across SC - Correct Answers -c. Creating a
production- oriented focus across SC
1. According to the Pareto or 80/20 rule shown above: - Correct Answers -The top 20%
of products and customers by sales or profitability are considered the A category and
should receive the highest levels of customer service
TEST QUESTIONS & ANSWERS)
1. Two kinds of customers walk into grizzly fly fishing shop: college freshman taking a
first time class and high end professionals with fishing experience, in order to deliver
most value to each of these customers, john should: - Correct Answers -a. Focus on
creating supply chains that deliver the specific form, time and place utility that each
customer segment is looking for, at a price that each segment is willing to pay
1. Among the following examples, which refers mostly to the place utility that SC
provides?
a. Amazon provides overnight warehouse services
b. Australian grocery store provides food in remote towns
c. Chipotle prepares and assemble burritos based on orders
d. Target offers electronics repair service for free - Correct Answers -b. Australian
grocery store provides food in remote towns
1. Chuck from sales department wants to increase volume of sales for a product. To do
this, he wants to service a client in a new market that is three times as far from your
current DC as current markets. although chuck might be happy because his sales
numbers go up, total overall profit might not improve because:
a. COGS would likely increase
b. Net sales would likely decrease
c. Transportation and other Distribution costs would likely increase
d. Merchandizing costs would likely increase - Correct Answers -c. Transportation and
other Distribution costs would likely increase
1. A WSJ article discussed in class regards DHLs decision to locate/expand an
operation in Cincinnati/north Kentucky (CVG airport) what does this example imply
about the DHL Greenfield/brownfield site location decision? - Correct Answers -
Distance to other DHL operations is important since they do not operate in isolation
1. The safety management process is important to Supply chain professionals because:
a. OHSA RECORDS about 100,000 deaths a year in warehouses relates accidents
b. Employees should expect safe working environment, and companies should take the
steps to maintain one
c. Safety is not important to SC professionals, but it is to mining and manufacturing
, d. OHSA will shut down facilities with incident rates higher than the industry average -
Correct Answers -Employees should expect safe working environment, and companies
should take the steps to maintain one
1. In today's competitive business environment, the most successful firms focus mainly
on improving customer satisfaction by:
a. Delivering the highest quality products to all customers
b. Improving how they deliver value to different customer segments
c. Passing on the lowest possible price to each customer
d. Delivering the highest possible level of service to all customers - Correct Answers -b.
Improving how they deliver value to different customer segments
1. Recall that firms may seek to gain comp adv through superior SC mgmt. refer to the
value adv/productivity adv matrix (figure 1) to answer question below CHART:
QUESTION: COMPANIES LOCATED IN THE COMMMODITY AMRKET QUADRANT
C SHOULD TRY TO DO ANY OF THE FOLLOWING EXCEPT
a. Become a cost leader
b. Become a service leader
c. Become a cost and service leader
d. Reduce costs through more efficient logistics
e. Stay the same - Correct Answers -e. Stay the same
Supply chain management: - Correct Answers -The systematic coordination of
purchasing, manufacturing management and distribution upstream with suppliers and
downstream to customers
1. As the time horizon for planning SC activities ____< the accuracy of the planning ___
a. Is pushed further into the future (Lengthens), improves
b. Is pulled closer to actual time (Shortens), improves
c. Is pulled closer to actual terms (Shortens), decreases
d. Is pushed further into the future (Lengthens), does not change - Correct Answers -b.
Is pulled closer to actual time (Shortens), improves
1. Firms have been talking about the GREAT DIVIDE as one of their biggest challenges,
among the following approaches, which would NOT help a business deal with the great
divide?
a. Promoting integrated performance metrics across SC
b. Encouraging collaboration across the SC
c. Creating a production- oriented focus across SC
d. Implementing integrates info system across SC - Correct Answers -c. Creating a
production- oriented focus across SC
1. According to the Pareto or 80/20 rule shown above: - Correct Answers -The top 20%
of products and customers by sales or profitability are considered the A category and
should receive the highest levels of customer service
