PGA PGM 3.0 LEVEL 3 SUPERVISING & DELEGATING
EXAM QUESTIONS AND ANSWERS GRADED A+
100% VERIFIED.
1. When should a manager address performance gaps if an issue arises re-
garding a performer's work?: If a gap arises, address the gap as soon as possible
2. How should the complexity of a task be handled if a performer is learning
something new?: Start simply, then add complexity after the performer has mas-
tered the basics
3. What expectations should a manager's performance standards reflect?-
: Performance standards reflect what the manager expects in terms of quality,
timeliness, and initiative on the staff member's part.
4. What element of the performance system describes the job task?: Perfor-
mance expectations
,5. What is the recommended guideline a manager should use if an employee's
actual performance differs from expected performance?: The performance sys-
tem
6. How should resources be allocated to avoid overwhelming a performer?: By
making sure the performer is fully aware of all available resources and how to use
them. Involve the performer in the process of deciding how to allocate the available
resources
7. What types of resources are needed to carry out the facility's mission
and financial goals?: Material or physical resources; human resources; financial
resources; time based resources
8. The golf shop merchandise operation is underperforming to revenue pro-
jections and inventory management challenges are occurring. What type of
resources could best resolve these problems?: Material or physical resources;
human resources
9. Which element of the performance system is being utilized when managers
communicate the information needed for a performer to complete a task?: -
Performance expectations
10. Why would an audible thermometer need to be used to identify the appro-
priate temperature of food related to input?: Input is the signal for the performer
to take action and consists of the cues that are presented in the system. An audible
thermometer is a cue signaling the performer to take action
11. A hydraulic leak is discovered when using a triplex mower on the greens.
What type of input amplifier can be implemented to minimize the problem?: -
Provide on the spot coaching; develop a checklist or job aid that is easily accessible
12. What is defined as the information, circumstances, or events that signal a
performer to take the appropriate action?: Input
13. When conducting a junior event, twenty juniors pre-registered and
, forty-five attended on the day of the event. This prompted the facility to
increase the professional staff by two teachers to accommodate the volume
EXAM QUESTIONS AND ANSWERS GRADED A+
100% VERIFIED.
1. When should a manager address performance gaps if an issue arises re-
garding a performer's work?: If a gap arises, address the gap as soon as possible
2. How should the complexity of a task be handled if a performer is learning
something new?: Start simply, then add complexity after the performer has mas-
tered the basics
3. What expectations should a manager's performance standards reflect?-
: Performance standards reflect what the manager expects in terms of quality,
timeliness, and initiative on the staff member's part.
4. What element of the performance system describes the job task?: Perfor-
mance expectations
,5. What is the recommended guideline a manager should use if an employee's
actual performance differs from expected performance?: The performance sys-
tem
6. How should resources be allocated to avoid overwhelming a performer?: By
making sure the performer is fully aware of all available resources and how to use
them. Involve the performer in the process of deciding how to allocate the available
resources
7. What types of resources are needed to carry out the facility's mission
and financial goals?: Material or physical resources; human resources; financial
resources; time based resources
8. The golf shop merchandise operation is underperforming to revenue pro-
jections and inventory management challenges are occurring. What type of
resources could best resolve these problems?: Material or physical resources;
human resources
9. Which element of the performance system is being utilized when managers
communicate the information needed for a performer to complete a task?: -
Performance expectations
10. Why would an audible thermometer need to be used to identify the appro-
priate temperature of food related to input?: Input is the signal for the performer
to take action and consists of the cues that are presented in the system. An audible
thermometer is a cue signaling the performer to take action
11. A hydraulic leak is discovered when using a triplex mower on the greens.
What type of input amplifier can be implemented to minimize the problem?: -
Provide on the spot coaching; develop a checklist or job aid that is easily accessible
12. What is defined as the information, circumstances, or events that signal a
performer to take the appropriate action?: Input
13. When conducting a junior event, twenty juniors pre-registered and
, forty-five attended on the day of the event. This prompted the facility to
increase the professional staff by two teachers to accommodate the volume
