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PGA PGM 3.0 - LEVEL 3 PRACTICE QUESTIONS - FACILITY MANAGEMENT
EXAM QUESTIONS AND ANSWERS GRADED A+ LATEST UPDATE.
1. When should a manager address performance gaps if an issue arises re-
garding a performer's work?: If a gap arises, address the gap as soon as possible.
2. How should the complexity of a task be handled if a performer is learning
something new?: Start simply, basics first.
3. What expectations should a manager's performance standards reflect?: -
Quality, timeliness, and initiative
4. What element of the performance system describes the job task?: Perfor-
mance expectations
5. What is the recommended guideline a manager should use if an employee's
actual performance differs from expected performance?: The performance sys-
tem
6. How should resources be allocated to avoid overwhelming a performer?: -
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Make performer aware of available recourses. Involve performer in allocation.
7. What types of resources are needed to carry out the facility's mission and
financial goals?: Material, physical, human, financial, and time based
8. The golf shop merchandise operation is underperforming to revenue pro-
jections and inventory management challenges are occurring. What type of
resources could best resolve these problems?: Material, physical, and human
9. Which element of the performance system is being utilized when managers
communicate the information needed for a performer to complete a task?: -
Performance expectations
10. Why would an audible thermometer need to be used to identify the ap-
propriate temperature of food related to input?: Audible thermometer is cue for
action. Input is signal for action. Consists of cues that are presented in the system.
11. A hydraulic leak is discovered when using a triplex mower on the greens.
What type of input amplifier can be implemented to minimize the problem?-
: Provide on the spot coaching, develop a checklist, or job aide that is easily
accessible
12. What is defined as the information, circumstances, or events that signal a
performer to tale the appropriate action?: Input
13. When conducting a junior event, twenty juniors pre-registered and
forty-five attended on the day of the event. This prompted the facility to
increase the professional staff by two teachers to accommodate the volume
of juniors. In this example, what type of input signaled appropriate action?: -
Circumstance
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14. What should a manager do when a performer has difficulty recognizing
when to take action on a specific task?: The manager may need to amplify the
input to make sure that is it noticed.
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PGA PGM 3.0 - LEVEL 3 PRACTICE QUESTIONS - FACILITY MANAGEMENT
EXAM QUESTIONS AND ANSWERS GRADED A+ LATEST UPDATE.
1. When should a manager address performance gaps if an issue arises re-
garding a performer's work?: If a gap arises, address the gap as soon as possible.
2. How should the complexity of a task be handled if a performer is learning
something new?: Start simply, basics first.
3. What expectations should a manager's performance standards reflect?: -
Quality, timeliness, and initiative
4. What element of the performance system describes the job task?: Perfor-
mance expectations
5. What is the recommended guideline a manager should use if an employee's
actual performance differs from expected performance?: The performance sys-
tem
6. How should resources be allocated to avoid overwhelming a performer?: -
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19
,mailto:https://www.stuvia.com/en-us/user/techgrades
Make performer aware of available recourses. Involve performer in allocation.
7. What types of resources are needed to carry out the facility's mission and
financial goals?: Material, physical, human, financial, and time based
8. The golf shop merchandise operation is underperforming to revenue pro-
jections and inventory management challenges are occurring. What type of
resources could best resolve these problems?: Material, physical, and human
9. Which element of the performance system is being utilized when managers
communicate the information needed for a performer to complete a task?: -
Performance expectations
10. Why would an audible thermometer need to be used to identify the ap-
propriate temperature of food related to input?: Audible thermometer is cue for
action. Input is signal for action. Consists of cues that are presented in the system.
11. A hydraulic leak is discovered when using a triplex mower on the greens.
What type of input amplifier can be implemented to minimize the problem?-
: Provide on the spot coaching, develop a checklist, or job aide that is easily
accessible
12. What is defined as the information, circumstances, or events that signal a
performer to tale the appropriate action?: Input
13. When conducting a junior event, twenty juniors pre-registered and
forty-five attended on the day of the event. This prompted the facility to
increase the professional staff by two teachers to accommodate the volume
of juniors. In this example, what type of input signaled appropriate action?: -
Circumstance
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,mailto:https://www.stuvia.com/en-us/user/techgrades
14. What should a manager do when a performer has difficulty recognizing
when to take action on a specific task?: The manager may need to amplify the
input to make sure that is it noticed.
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