CMN 003v FINAL TEST QUESTIONS
WITH 100% CORRECT DETAILED
ANSWERS
Cognitive Forces - Answer- how members perceive, interpret, evaluate, store, and
retrieve information
Psychological Forces - Answer- members' emotions, attitudes, motives, and values
Social standards - Answer- group standards for what behaviors influence decision
making or what are the norms of the group
Problem-solving - Answer- 1. identify- establish clear problem
2. analyze problem
3. generate solutions (where groupthink can come in)
4. evaluate options (where groupthink can come in)
5. implement
6. assess
French and Raven 5 Bases of Power - Answer- 1. Knowledge
2. Referent Power
3. Legitimate Power
4. Reward Power
5. Coercive Power
Knowledge - Answer- expert knowledge can give someone the upper hand, someone
people respect and go to for help, also takes leadership/networking/management skills
to move up
Referent Power - Answer- comes from one's PERCEIVED internal/external
attractiveness, worthiness, and right to be respected
derived from interpersonal relationships formed
arises from charisma
Legitimate Power - Answer- belief that a person has formal rights or titles (such as a
manager)
also known as positional power
effectiveness depends on how the person uses their position for power
can be unpredictable and unstable
Reward Power - Answer- supports legitimate power
, results from a person's ability to compensate another for their compliance
rewards can be tangible and intangible
can both motivate and demoralize
Coercive Power - Answer- opposite of reward power
ability to punish someone for non-compliance
complements legitimate power but in a negative way (compliance achieved not out of
respect but out of fear)
Bentan et al 3 Additional Sources - Answer- 1. Information
2. Affiliation
3. Group
Information - Answer- short term power
Affiliation - Answer- when a person gains favor or is connected to someone in power
(president's family)
Group Power - Answer- shared power to influence
What is the most common way of dealing with conflict? - Answer- avoiding it
What is one of the most common problems in solving conflict? - Answer- denial
Steps to solving conflict - Answer- 1. Express conflict
2. Can or can't a resolution be made
- if yes then it is resolved, if no then negotiate.
Management of Conflict - Answer- ignoring people, silent treatment, being really awful
essentially
What do toxic coworkers do? - Answer- create unnecessary strife, complexity, and
stress
Unexpected stress is a... - Answer- formidable threat to your success
What percentage of us will experience or witness bullying in the workplace? - Answer-
50% of people will
Set Limits - Answer- 1. especially with complainers
2. they want you to wallow in their problems too
3. people feel pressured to listen to them
4. turn around the conversation and ask them what they are going to do about their
problem
Rise above it - Answer- 1. try not to get sucked in
WITH 100% CORRECT DETAILED
ANSWERS
Cognitive Forces - Answer- how members perceive, interpret, evaluate, store, and
retrieve information
Psychological Forces - Answer- members' emotions, attitudes, motives, and values
Social standards - Answer- group standards for what behaviors influence decision
making or what are the norms of the group
Problem-solving - Answer- 1. identify- establish clear problem
2. analyze problem
3. generate solutions (where groupthink can come in)
4. evaluate options (where groupthink can come in)
5. implement
6. assess
French and Raven 5 Bases of Power - Answer- 1. Knowledge
2. Referent Power
3. Legitimate Power
4. Reward Power
5. Coercive Power
Knowledge - Answer- expert knowledge can give someone the upper hand, someone
people respect and go to for help, also takes leadership/networking/management skills
to move up
Referent Power - Answer- comes from one's PERCEIVED internal/external
attractiveness, worthiness, and right to be respected
derived from interpersonal relationships formed
arises from charisma
Legitimate Power - Answer- belief that a person has formal rights or titles (such as a
manager)
also known as positional power
effectiveness depends on how the person uses their position for power
can be unpredictable and unstable
Reward Power - Answer- supports legitimate power
, results from a person's ability to compensate another for their compliance
rewards can be tangible and intangible
can both motivate and demoralize
Coercive Power - Answer- opposite of reward power
ability to punish someone for non-compliance
complements legitimate power but in a negative way (compliance achieved not out of
respect but out of fear)
Bentan et al 3 Additional Sources - Answer- 1. Information
2. Affiliation
3. Group
Information - Answer- short term power
Affiliation - Answer- when a person gains favor or is connected to someone in power
(president's family)
Group Power - Answer- shared power to influence
What is the most common way of dealing with conflict? - Answer- avoiding it
What is one of the most common problems in solving conflict? - Answer- denial
Steps to solving conflict - Answer- 1. Express conflict
2. Can or can't a resolution be made
- if yes then it is resolved, if no then negotiate.
Management of Conflict - Answer- ignoring people, silent treatment, being really awful
essentially
What do toxic coworkers do? - Answer- create unnecessary strife, complexity, and
stress
Unexpected stress is a... - Answer- formidable threat to your success
What percentage of us will experience or witness bullying in the workplace? - Answer-
50% of people will
Set Limits - Answer- 1. especially with complainers
2. they want you to wallow in their problems too
3. people feel pressured to listen to them
4. turn around the conversation and ask them what they are going to do about their
problem
Rise above it - Answer- 1. try not to get sucked in
