CORRECT ANSWERS
When the tone of a business message is ______, there is an implied interest in the
opinions and needs of the audience. - Answer-welcoming
In terms of tone, which two of the following do readers respond to most positively? -
Answer-The projection of positivity
Concern for others
The underlying, overall message that people get from a business communication is
called the ____ message of the communication. - Answer-meta
In business communications, which of the following generally enhances the writer's
beneficial influence over others? - Answer-optimism
When writing a business message, a key component of credibility comes from
demonstrating - Answer-interest in others.
Which of the following statements about the framework of a deductive business
message are accurate? - Answer-There are supporting paragraphs for each key point.
The concluding paragraph has a call to action.
It should be possible to scan the message to readily understand its main ideas.
When writing a business message with an indirect approach, which of the following are
presented first? - Answer-supporting reasons
Templates are used to create a business message for which of the following reasons? -
Answer--to define its structure
-to organize its appearance
Writing effective messages in business helps - Answer-boost productivity.
drive collaboration.
The AIM process includes which of the following steps? - Answer-information gathering
message development
audience analysis
Understanding the constraints of the audience of a business message means that the
message should be crafted to - Answer-provide value to the audience.