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PGA PGM 3.0 LEVEL 1 TEST EXAM LATEST 2025/2026 ACTUAL EXAM
WITH COMPLETE QUESTIONS AND CORRECT DETAILED ANSWERS
(100% VERIFIED ANSWERS) |ALREADY GRADED A+| ||PROFESSOR
VERIFIED|| ||BRANDNEW!!!||
How might one best implement the interpersonal skill of
"encouraging open expression?" - ANSWER-draw others into the
discussion and encourage them to express their thoughts,
feelings, and point of views
During contract negotiations between a landscaping contractor
and her golf facility, the head professional was able to
successfully communicate her role and intent in asking for a
meeting. Identify the interpersonal skill utilized in this situation. -
ANSWER-stating your purpose clearly
What is the interpersonal skill defined as "communicating the
benefits of pursuing a particular course of action?" - ANSWER-
providing a compelling rationale
What interpersonal skill lies at the heart of all the others? -
ANSWER-acting with integrity-at the core PGA customer relations
model revolves around trust
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Telling others how their behavior affected you is an example of
what interpersonal skill? - ANSWER-"giving and inviting specific
feedback"-describes the other's party's behavior and its effects
The best time to use the interpersonal skill of "stating your
purpose clearly" is when you need to build trust and purpose. -
ANSWER-false-"acting with integrity"
One might focus on the implication of what is being said to "show
understanding." - ANSWER-true
Stating your purpose clearly typically requires you to list important
criteria that need to be addressed if the problem is to be
satisfactorily resolved. - ANSWER-false- "providing a compelling
rationale"
What interpersonal skill is most readily supported in the greet
phase of the positive engagement process? - ANSWER-showing
understanding
Which interpersonal skill is most appropriate to use first when you
find yourself in a repeating cycle of arguments and counter
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arguments with a customer? - ANSWER-showing understanding
and reframing difficult situations
A customer is upset when he discovers his tee time reservation
has been lost. Which interpersonal skill would be most useful in
resolving the situation? - ANSWER-showing understanding
To help others understand your intent, which interpersonal skill
would you employ? - ANSWER-stating your purpose clearly
Reframing difficult situations allows the golf professional to
accomplish what outcome? - ANSWER-helps all parties to look at
a challenging situation from a fresh perspective in order to find a
common ground and new possibilities.
When you want to know what someone thinks about your actions
it would be useful to rely on the skill of "giving and inviting specific
feedback." - ANSWER-true
Assume an employee has said that you do not understand why he
is using the selling techniques he demonstrated. How would you
use the skill of "giving and inviting specific feedback" in this
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situation? - ANSWER-gives each party the chance to clarify any
misunderstanding
A customer tells the head professional that he can purchase the
same club from a discount shop for $25 less. The head
professional responds, "We strive to offer our products at a fair
price supported by outstanding service and expertise." Which
interpersonal skill did the head professional exhibit with this
response? - ANSWER-providing a compelling rationale
According to the interpersonal skills model used in the Customer
Relations course, which interpersonal skill best describes what
the following statement by the head professional represents:
"While I would like to put more course marshals on the fairways to
help solve the crowd control problem, we don't have the budget
and have not been able to attract enough qualified volunteers." -
ANSWER-providing a compelling rationale
What is the reason behind the skill involved when the head
professional asks his assistant, "What is your opinion on limiting
tournaments to active members?" - ANSWER-encouraging open
expression
PGA PGM 3.0 LEVEL 1 TEST EXAM LATEST 2025/2026 ACTUAL EXAM
WITH COMPLETE QUESTIONS AND CORRECT DETAILED ANSWERS
(100% VERIFIED ANSWERS) |ALREADY GRADED A+| ||PROFESSOR
VERIFIED|| ||BRANDNEW!!!||
How might one best implement the interpersonal skill of
"encouraging open expression?" - ANSWER-draw others into the
discussion and encourage them to express their thoughts,
feelings, and point of views
During contract negotiations between a landscaping contractor
and her golf facility, the head professional was able to
successfully communicate her role and intent in asking for a
meeting. Identify the interpersonal skill utilized in this situation. -
ANSWER-stating your purpose clearly
What is the interpersonal skill defined as "communicating the
benefits of pursuing a particular course of action?" - ANSWER-
providing a compelling rationale
What interpersonal skill lies at the heart of all the others? -
ANSWER-acting with integrity-at the core PGA customer relations
model revolves around trust
,2|Page
Telling others how their behavior affected you is an example of
what interpersonal skill? - ANSWER-"giving and inviting specific
feedback"-describes the other's party's behavior and its effects
The best time to use the interpersonal skill of "stating your
purpose clearly" is when you need to build trust and purpose. -
ANSWER-false-"acting with integrity"
One might focus on the implication of what is being said to "show
understanding." - ANSWER-true
Stating your purpose clearly typically requires you to list important
criteria that need to be addressed if the problem is to be
satisfactorily resolved. - ANSWER-false- "providing a compelling
rationale"
What interpersonal skill is most readily supported in the greet
phase of the positive engagement process? - ANSWER-showing
understanding
Which interpersonal skill is most appropriate to use first when you
find yourself in a repeating cycle of arguments and counter
,3|Page
arguments with a customer? - ANSWER-showing understanding
and reframing difficult situations
A customer is upset when he discovers his tee time reservation
has been lost. Which interpersonal skill would be most useful in
resolving the situation? - ANSWER-showing understanding
To help others understand your intent, which interpersonal skill
would you employ? - ANSWER-stating your purpose clearly
Reframing difficult situations allows the golf professional to
accomplish what outcome? - ANSWER-helps all parties to look at
a challenging situation from a fresh perspective in order to find a
common ground and new possibilities.
When you want to know what someone thinks about your actions
it would be useful to rely on the skill of "giving and inviting specific
feedback." - ANSWER-true
Assume an employee has said that you do not understand why he
is using the selling techniques he demonstrated. How would you
use the skill of "giving and inviting specific feedback" in this
, 4|Page
situation? - ANSWER-gives each party the chance to clarify any
misunderstanding
A customer tells the head professional that he can purchase the
same club from a discount shop for $25 less. The head
professional responds, "We strive to offer our products at a fair
price supported by outstanding service and expertise." Which
interpersonal skill did the head professional exhibit with this
response? - ANSWER-providing a compelling rationale
According to the interpersonal skills model used in the Customer
Relations course, which interpersonal skill best describes what
the following statement by the head professional represents:
"While I would like to put more course marshals on the fairways to
help solve the crowd control problem, we don't have the budget
and have not been able to attract enough qualified volunteers." -
ANSWER-providing a compelling rationale
What is the reason behind the skill involved when the head
professional asks his assistant, "What is your opinion on limiting
tournaments to active members?" - ANSWER-encouraging open
expression
