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1. True - ANSWER ✔ The firefighter may be installed next to a
stand-alone battery smoke detector
2. False - ANSWER ✔ When performing a full system test, you may
bypass any open doors or windows
3. Always enable the emergency - ANSWER ✔ When programming
an skey1,you must
4. Auto orders will work properly/ you will have enough equipment
for the customer. - ANSWER ✔ What are 2 reasons why it is
important to make sure your usage is correct?
5. 1 week prior - ANSWER ✔ When should you reconcile on hand
equipment prior to an Inventory Audit with your FSM?
, 6. False - ANSWER ✔ Your on-hand number will be correct if you
physically add equipment to an account, but you do not add the
equipment through the MTM or Data Entry.
7. Lost/Found equipment - ANSWER ✔ What is the most important
Metric/KPI that Field Service is monitoring to ensure that your
Inventory Management is accurate?
8. On hand number - ANSWER ✔ What is the most important
number to keep track of?
9. False - ANSWER ✔ As a last case scenario you can use the
reconciliation tab in MTM as a "fix" for your on hand inventory
numbers.
10. Help.vivint.com - ANSWER ✔ What website would help you
fix a discrepancy on a Service #, i.e., the wrong part was
added/pulled to/from the customer account?
11. 100% - ANSWER ✔ Per the policy, what percentage of your
equipment should you carry on your truck?
12. Used inventory - ANSWER ✔ What tab can be used in the
MTM to see all of your equipment used on customer accounts in a
certain date range?