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SHP LATEST UPDATED 2025/2026 Exam WITH COMPLETE Questions With SURE VERIFIED SOLUTIONS 100% GRADED AT A+ SCORE!!

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SHP LATEST UPDATED 2025/2026 Exam WITH COMPLETE Questions With SURE VERIFIED SOLUTIONS 100% GRADED AT A+ SCORE!! 1. True - ANSWER The firefighter may be installed next to a stand-alone battery smoke detector 2. False - ANSWER When performing a full system test, you may bypass any open doors or windows 3. Always enable the emergency - ANSWER When programming an skey1,you must 4. Auto orders will work properly/ you will have enough equipment for the customer. - ANSWER What are 2 reasons why it is important to make sure your usage is correct? 5. 1 week prior - ANSWER When should you reconcile on hand equipment prior to an Inventory Audit with your FSM? 6. False - ANSWER Your on-hand number will be correct if you physically add equipment to an account, but you do not add the equipment through the MTM or Data Entry. 7. Lost/Found equipment - ANSWER What is the most important Metric/KPI that Field Service is monitoring to ensure that your Inventory Management is accurate? 8. On hand number - ANSWER What is the most important number to keep track of? 9. False - ANSWER As a last case scenario you can use the reconciliation tab in MTM as a "fix" for your on hand inventory numbers. 10. H - ANSWER What website would help you fix a discrepancy on a Service #, i.e., the wrong part was added/pulled to/from the customer account? 11. 100% - ANSWER Per the policy, what percentage of your equipment should you carry on your truck? 12. Used inventory - ANSWER What tab can be used in the MTM to see all of your equipment used on customer accounts in a certain date range? 13. False - ANSWER When running power to the take345,polarity doesn't apply 14. Audible alarm (7) - ANSWER When programming the emergency key for the skey1,which zone/sensor type is used. 15. True - ANSWER When installing a smkt3,you must use the included screws and anchors 16. True - ANSWER When installing the firefighter, it is required to test the customers existing smoke detectors 17. Between 6"(15cm) and 2'(61cm) from floor - ANSWER When installing a Dw21, where is the approved location for the sensor 18. Provided double sided tape - ANSWER When installing a dw11 on a vinyl or metal frame, what should primarily use to mount the sensor 19. Beans & wire caps - ANSWER Which of the following materials can you use to group multiple ground terminals in a takeover. 20. Smoke detector - ANSWER Which of the following sensors are you not allowed to program using a translator 21. True - ANSWER When installing the take345, you must always test the new 12v battery before using it. 22. 16.5 - ANSWER What is the output voltage of transformer used to power the sky control 23. 12" - ANSWER What is the minimum distance for placement of a co3 from the corners of the wall 24. False - ANSWER The smkt3 has 2 function:smoke and heat detection 25. Loop 1 Zone 14 - ANSWER How would you program a co3 if mounted on a hallway wall 26. False - ANSWER When installing a translator, you must program all of the existing sensors as new equipment on the panel 27. True - ANSWER The dw21 should always be installed in the door frame 28. (09) Smoke detector. (09) Heat detector. (08) Freeze - ANSWER Which of the following zone/sensor types are correct when programming an smkt3 29. 7ft - ANSWER What it the correct height ar which to install the Pir2 30. Loop 2 - ANSWER When programming a Dw21 what loop number is used 31. True - ANSWER When programming a sensor into a sky control panel, you can type in the serial number or learn it in by triggering the device. 32. Loop 1 Zone 3 - ANSWER How would you program a gb2 when it is mounted on a master bedroom ceiling 33. True - ANSWER Panic pendants are programmed as an audible alarm(type 07) 34. True - ANSWER When installing the take 345 you must ensure that the transformer is supplying power to the power supply before connecting the battery 35. True - ANSWER When wiring the take 345 you must ensure it has three points of ground: the low side of each zone, the takeover module, and the power supply 36. True - ANSWER You are required to test all secondary keypads and key fobs even though they are not detection devices 37. 3/4" - ANSWER When installing a dw21, what size drill bit should you use to drill the hole for the sensor 38. Loop 1 - ANSWER When programming a Pir2, which loop number must you use - ANSWER Which step should you always take to ensure that the z wave network is aligned in the strongest manner? 39. Initiate the lock handling procedure - ANSWER When powering up a deadbolt smart lock for the first time, which of the following must you always do 40. True - ANSWER When installing a deadbolt smart lock, insert the wiring harness below below the bolt 41. 12-24v - ANSWER What is the input voltage range for a doorbell camera 42. 2 stages - ANSWER How many stages of heat does a conventional unit with a furnace have if it has not a W and W2 wire. 43. Conventional, AC powered, 1 stage heat, 1 stage cool - ANSWER Determine the Hvac setup based on the following wiring:C,B,W2,Y,Rh,G 44. Conventional, AC powered, 2 stage cool, 1 stage heat - ANSWER Determine the Hvac setup based on the following wiring:C,W,Y,Y2,Rc,G 45. Number of degrees before the target temp. is reached and the 2nd stage will stop running - ANSWER In regard to thermostats, what is the Differential - ANSWER Which type of hvac furnace requires a fan delay 46. Loop 1 /Zone 14 - ANSWER What is the first step to perform before installing a thermostat - ANSWER Which of the following steps should you always perform before removing an existing thermostat 47. 2 - ANSWER How many stages of cool does a conventional A/C unit have it if has both Y and Y2 wire 48. Baseboard heating PID thermostats with abc wiring radiators - ANSWER Which of the following units are not compatible with Vivint thermostats 49. Weekly - ANSWER As long as you perform all of the proper inventory practices how often should you complete an Inventory Reconciliation 50. Type3 - ANSWER When programming a Dw11 that's been install on a window, which zone/sensor type should you use 51. A Dw11 should be used on all metal doors - ANSWER When installing a Dw21 into a metal door frame, with a wooden door, what should you be sure to use 52. Conventional, battery powered, 2 stage cool, no heat - ANSWER Determine the Hvac setup based on the following wiring:B,Y,Y2,Rh,G 53. Turn on the heat, if the compressor runs, its heat pump. - ANSWER How can you determine if the hvac is a heat pump 54. Gas heat pump - ANSWER Two types of furnaces found on an hvac system 55. Transfers usage pulls - ANSWER What transactions can affect your on-hand inventory 56. Send back bad equipment Receive any un-received orders or transfers in the "orders" tab Receive any FSP transfers Verify FixParts requests have been completed - ANSWER Before completing a reconciliation, which of the following should you do 57. True - ANSWER Transfer PO's must be received in person and accounted for in MTM prior to using the equipment. 58. For special occasions or special parts or supplies - ANSWER As long as you are following all of the proper inventory practices, you should only ever have to request a web order for

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Uploaded on
August 12, 2025
Number of pages
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Written in
2025/2026
Type
Exam (elaborations)
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Questions & answers

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SHP LATEST UPDATED 2025/2026
Exam WITH COMPLETE Questions With
SURE VERIFIED SOLUTIONS 100%
GRADED AT A+ SCORE!!


1. True - ANSWER ✔ The firefighter may be installed next to a
stand-alone battery smoke detector


2. False - ANSWER ✔ When performing a full system test, you may
bypass any open doors or windows


3. Always enable the emergency - ANSWER ✔ When programming
an skey1,you must


4. Auto orders will work properly/ you will have enough equipment
for the customer. - ANSWER ✔ What are 2 reasons why it is
important to make sure your usage is correct?


5. 1 week prior - ANSWER ✔ When should you reconcile on hand
equipment prior to an Inventory Audit with your FSM?

, 6. False - ANSWER ✔ Your on-hand number will be correct if you
physically add equipment to an account, but you do not add the
equipment through the MTM or Data Entry.


7. Lost/Found equipment - ANSWER ✔ What is the most important
Metric/KPI that Field Service is monitoring to ensure that your
Inventory Management is accurate?


8. On hand number - ANSWER ✔ What is the most important
number to keep track of?


9. False - ANSWER ✔ As a last case scenario you can use the
reconciliation tab in MTM as a "fix" for your on hand inventory
numbers.


10. Help.vivint.com - ANSWER ✔ What website would help you
fix a discrepancy on a Service #, i.e., the wrong part was
added/pulled to/from the customer account?


11. 100% - ANSWER ✔ Per the policy, what percentage of your
equipment should you carry on your truck?


12. Used inventory - ANSWER ✔ What tab can be used in the
MTM to see all of your equipment used on customer accounts in a
certain date range?

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