TEST BANK
TEST BANK
, Chapter 02
Job Performance
True / False Questions
1. Evaluating an employee's performance based on results alone gives an accurate picture of which
employees are worth more to an organization.
True False
2. Job performance is formally defined as the value of the set of employee behaviors that contribute,
either positively or negatively, to organizational goal accomplishment.
True False
3. Task performance includes employee behaviors that are directly involved in the transformation of
organizational resources into the goods or services that the organization produces.
True False
4. Task performance is the set of explicit obligations that an employee must fulfill to receive
compensation and continued employment.
True False
5. Routine task performance can involve employee responses to task demands that are novel,
unusual, or, at the very least, unpredictable.
True False
2-1
Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
,6. Adaptive task performance involves employee responses to task demands that are novel,
unusual, or, at the very least, unpredictable.
True False
7. Employees' performance of routine task behaviors is becoming increasingly important as
globalization, technological, advances, and knowledge-based work increase the pace of change
in the workplace.
True False
8. Creative task performance is the degree to which individuals develop ideas or physical outcomes
that are both novel and useful.
True False
9. Creative task performance is a behavior that is only valuable in jobs such as artist and inventor.
True False
10. The first step in conducting a job analysis is to generate a list of all the activities involved in a job.
True False
11. The O*NET is an online government database that describes the results of task performance
behaviors that must be reported by firms to the government on an annual basis.
True False
12. O*NET captures the "numerous small decisions" that separate the most effective organizations
from their competitors.
True False
2-2
Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
, 13. Creative ideas that are not implemented do not count toward positive job performance.
True False
14. Citizenship behavior is defined as voluntary employee activities that may or may not be
rewarded.
True False
15. Courtesy refers to keeping coworkers informed about matters that are relevant to them.
True False
16. Sportsmanship involves maintaining a good attitude with coworkers, even when they've done
something annoying or when the unit is going through tough times.
True False
17. When employees work in small groups or teams, interpersonal citizenship behavior is not
important.
True False
18. Organizational citizenship behaviors benefit the larger organization by supporting and defending
the company, working to improve its operations, and being especially loyal to it.
True False
19. Boosterism involves speaking up and offering constructive suggestions for change.
True False
20. Counterproductive behavior is defined as employee behaviors that unintentionally hinder
organizational goal accomplishment.
True False
2-3
Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
TEST BANK
, Chapter 02
Job Performance
True / False Questions
1. Evaluating an employee's performance based on results alone gives an accurate picture of which
employees are worth more to an organization.
True False
2. Job performance is formally defined as the value of the set of employee behaviors that contribute,
either positively or negatively, to organizational goal accomplishment.
True False
3. Task performance includes employee behaviors that are directly involved in the transformation of
organizational resources into the goods or services that the organization produces.
True False
4. Task performance is the set of explicit obligations that an employee must fulfill to receive
compensation and continued employment.
True False
5. Routine task performance can involve employee responses to task demands that are novel,
unusual, or, at the very least, unpredictable.
True False
2-1
Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
,6. Adaptive task performance involves employee responses to task demands that are novel,
unusual, or, at the very least, unpredictable.
True False
7. Employees' performance of routine task behaviors is becoming increasingly important as
globalization, technological, advances, and knowledge-based work increase the pace of change
in the workplace.
True False
8. Creative task performance is the degree to which individuals develop ideas or physical outcomes
that are both novel and useful.
True False
9. Creative task performance is a behavior that is only valuable in jobs such as artist and inventor.
True False
10. The first step in conducting a job analysis is to generate a list of all the activities involved in a job.
True False
11. The O*NET is an online government database that describes the results of task performance
behaviors that must be reported by firms to the government on an annual basis.
True False
12. O*NET captures the "numerous small decisions" that separate the most effective organizations
from their competitors.
True False
2-2
Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
, 13. Creative ideas that are not implemented do not count toward positive job performance.
True False
14. Citizenship behavior is defined as voluntary employee activities that may or may not be
rewarded.
True False
15. Courtesy refers to keeping coworkers informed about matters that are relevant to them.
True False
16. Sportsmanship involves maintaining a good attitude with coworkers, even when they've done
something annoying or when the unit is going through tough times.
True False
17. When employees work in small groups or teams, interpersonal citizenship behavior is not
important.
True False
18. Organizational citizenship behaviors benefit the larger organization by supporting and defending
the company, working to improve its operations, and being especially loyal to it.
True False
19. Boosterism involves speaking up and offering constructive suggestions for change.
True False
20. Counterproductive behavior is defined as employee behaviors that unintentionally hinder
organizational goal accomplishment.
True False
2-3
Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
