RWST016 Exam 2025 Questions and
Answers
Our mainstream products include - ANSWER-ThinkPad & ThinkCentre
The Lenovo Brand Strategy is about being - ANSWER-Unexpected and enabling
progress in interesting ways
OR
Formulaic and boring
OR
Working towards an endpoint
NOT
Predictable
What utilities are used to update a Lenovo branded system, after a system board
has been replaced? (select all that apply) - ANSWER-BIOS update
It is important to understand how to provide good customer service because -
ANSWER-A customer is not someone to argue with.
....COPYRIGHT ©️ 2025 ALL RIGHTS RESERVED...TRUSTED & VERIFIED 1
,Which of the following cable management solutions can be found in desktop
systems? (Select all that apply) - ANSWER-Zip ties
AND
Snap clips
Who provides the shipping container to the customer when a system needs to be
shipped to the service depot? - ANSWER-Retailer
OR
Service technician
OR
Lenovo
NOT
Service provider
Which of the following statements are true about replacing the thermal compound
on a laptop? - ANSWER-Spread the thermal compound until the entire surface is
covered.
What question needs to be asked, after determining the component with a
problem? - ANSWER-When does the issue occur?
Which of the following is the correct thermal paste to use on Lenovo systems? -
ANSWER-Shin-Etsu Microsi X23-7783D
....COPYRIGHT ©️ 2025 ALL RIGHTS RESERVED...TRUSTED & VERIFIED 2
, What does PCIe stand for? - ANSWER-Peripheral Component Interconnect
Express
Which of these tools would be recommended for use in servicing Lenovo systems?
(Select all that apply) - ANSWER-Spudger
AND
Screw driver
AND
Tweezers with ESD coating
The Claim Administrator submits a new part claim for same day service through
the Service Portal. Who receives the part once it has been shipped? - ANSWER-
The Customer
In the customer service technique, the first E of DEFUSE stands for - ANSWER-
Empathize
While talking to the customer, it is important that your tone of voice is -
ANSWER-Concerned
Select the correct description of a Customer Replaceable Unit(CRU)? - ANSWER-
Replacement parts that are determined to be simple enough for a non-trained
person to remove and replace.
....COPYRIGHT ©️ 2025 ALL RIGHTS RESERVED...TRUSTED & VERIFIED 3
Answers
Our mainstream products include - ANSWER-ThinkPad & ThinkCentre
The Lenovo Brand Strategy is about being - ANSWER-Unexpected and enabling
progress in interesting ways
OR
Formulaic and boring
OR
Working towards an endpoint
NOT
Predictable
What utilities are used to update a Lenovo branded system, after a system board
has been replaced? (select all that apply) - ANSWER-BIOS update
It is important to understand how to provide good customer service because -
ANSWER-A customer is not someone to argue with.
....COPYRIGHT ©️ 2025 ALL RIGHTS RESERVED...TRUSTED & VERIFIED 1
,Which of the following cable management solutions can be found in desktop
systems? (Select all that apply) - ANSWER-Zip ties
AND
Snap clips
Who provides the shipping container to the customer when a system needs to be
shipped to the service depot? - ANSWER-Retailer
OR
Service technician
OR
Lenovo
NOT
Service provider
Which of the following statements are true about replacing the thermal compound
on a laptop? - ANSWER-Spread the thermal compound until the entire surface is
covered.
What question needs to be asked, after determining the component with a
problem? - ANSWER-When does the issue occur?
Which of the following is the correct thermal paste to use on Lenovo systems? -
ANSWER-Shin-Etsu Microsi X23-7783D
....COPYRIGHT ©️ 2025 ALL RIGHTS RESERVED...TRUSTED & VERIFIED 2
, What does PCIe stand for? - ANSWER-Peripheral Component Interconnect
Express
Which of these tools would be recommended for use in servicing Lenovo systems?
(Select all that apply) - ANSWER-Spudger
AND
Screw driver
AND
Tweezers with ESD coating
The Claim Administrator submits a new part claim for same day service through
the Service Portal. Who receives the part once it has been shipped? - ANSWER-
The Customer
In the customer service technique, the first E of DEFUSE stands for - ANSWER-
Empathize
While talking to the customer, it is important that your tone of voice is -
ANSWER-Concerned
Select the correct description of a Customer Replaceable Unit(CRU)? - ANSWER-
Replacement parts that are determined to be simple enough for a non-trained
person to remove and replace.
....COPYRIGHT ©️ 2025 ALL RIGHTS RESERVED...TRUSTED & VERIFIED 3
