MGMT 339 MIDTERM 2
Which of the following is NOT true about TQM and Six Sigma?
A. Six Sigma focuses on making incremental quality improvements.
B. TQM is a cultural initiative.
C. Six Sigma aims for near perfection.
D. Lack of a customer focus is an obstacle for TQM. - ANSWERS-
Lack of a customer focus is an obstacle for TQM.
High efficiency always indicates effective use of resources. -
ANSWERS-False
Given the following information, what would utilization be?
Effective capacity = 6 units per day
Design capacity = 5 units per day
Actual output = 4 units per day
Actual output/design capacity x 100 = 80% - ANSWERS-80%
There are three consecutive steps in a customer service process. The
first two steps are each capable of serving 30 customers per hour
while the third step can process only 25 customers per hour. Which of
the following statements regarding this system is TRUE?
A) The entire system is capable of processing 30 customers per hour.
Which of the following is NOT true about TQM and Six Sigma?
A. Six Sigma focuses on making incremental quality improvements.
B. TQM is a cultural initiative.
C. Six Sigma aims for near perfection.
D. Lack of a customer focus is an obstacle for TQM. - ANSWERS-
Lack of a customer focus is an obstacle for TQM.
High efficiency always indicates effective use of resources. -
ANSWERS-False
Given the following information, what would utilization be?
Effective capacity = 6 units per day
Design capacity = 5 units per day
Actual output = 4 units per day
Actual output/design capacity x 100 = 80% - ANSWERS-80%
There are three consecutive steps in a customer service process. The
first two steps are each capable of serving 30 customers per hour
while the third step can process only 25 customers per hour. Which of
the following statements regarding this system is TRUE?
A) The entire system is capable of processing 30 customers per hour.
