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Copyright © 2025 Pearson Education, Inc.
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,Essentials of Organizational Behavior, 16e (Robbins)
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Chapter 1 What Is Organizational Behavior?
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1) The impact of what three areas are investigated in the study of Organizational Behavior?
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A) Profit structure, organizational complexity, and job satisfaction
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B) Individuals, profit structure, and job satisfaction gn gn gn gn gn
C) Individuals, groups, and job satisfaction gn gn gn gn
D) Groups, structure, and profit structure gn gn gn gn
E) Individuals, groups, and structure gn gn gn gn
Answer: E g n
Explanation: OB investigates the impact that individuals, groups, and structures have on behavi
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or within organizations.
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Diff: 2 gn
AACSB: Analytical Thinking Qu g n gn gn
est. Category: Concept
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LO: 1.1 Define organizational behavior (OB).
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2) Which of the following is NOT a core topic of organizational behavior?
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A) Motivation
B) Attitude development gn
C) Conflict
D) Resource allocation gn
E) Work design gn g
Answer: D
n g n
Explanation: OB includes the core topics of motivation, leader behavior and power, interperso
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nal communication, group structure and processes, personality, emotions, and values, attitude dev
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elopment and perception, change processes, conflict and negotiation, and work design. It does n
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ot include resource allocation.
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Diff: 2 gn
AACSB: Analytical Thinking Qu g n gn gn
est. Category: Concept
gn g n
LO: 1.1 Define organizational behavior (OB).
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1
Copyright © 2025 Pearson Education, Inc.gn gn gn gn gn
,3) According to a study by Monster (a global employment company), the number one most
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frequently desired skill in applicants was . gn gn gn gn gn gn
A) ethical
B) technical
C) communication
D) computer
E) accounting
Answer: C
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Explanation: Monster mined data from nearly one million market- g n gn gn gn gn gn gn gn
wide job postings to identify skills that were most often sought by employers. At the top of the li
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st was communication skills. This was also reiterated by Jeff Weiner, the CEO of LinkedIn.
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Diff: 1 gn
AACSB: Analytical Thinking Qu g n gn gn
est. Category: Concept
gn g n
LO: 1.1 Define organizational behavior (OB).
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4) According to a recent large-scale survey, 58% of managers did NOT receive gn . gn gn gn gn gn gn gn gn gn gn gn
A) pay incentives gn
B) training
C) administrative support gn
D) insurance
E) office space gn g
Answer: B
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Explanation: Fifty- g n
eight percent of managers reported they had not received any training and 25% admitted they wer
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e not ready to lead others when they were given the role.
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Diff: 2 gn
AACSB: Analytical Thinking Qu g n gn gn
est. Category: Concept
gn g n
LO: 1.1 Define organizational behavior (OB).
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5) There is a connection between companies which have
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and their attention to organizational behavior principles.
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A) high turnover rates gn gn
B) specialized technical processes gn gn
C) superior financial performance gn gn
D) long-lasting CEOs gn
E) both high turnover rates and long- gn gn gn gn gn
lasting CEOs Answer: C gn gn g n
Explanation: Companies such as Lululemon, the Boston Consulting Group, LinkedIn, Zoom Vi
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deo, Google, Facebook, and Southwest Airlines all have incorporated the concepts of organizati
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onal behavior and attribute it to their ability to generate high financial outcomes.
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Diff: 2 gn
AACSB: Analytical Thinking Qu g n gn gn
est. Category: Concept
gn g n
LO: 1.1 Define organizational behavior (OB).
g n g n gn gn gn gn
2
Copyright © 2025 Pearson Education, Inc. gn gn gn gn gn
, 6) is the study of the impact that individuals, groups, and structure have on behavior
gn gn gn gn gn gn gn gn gn gn gn gn gn gn gn
within organizations.
gn
A) Leadership
B) Organizational strategy gn
C) Performance management gn
D) Employee relations gn
E) Organizational behavior gn g
Answer: E
n g n
Explanation: Organizational behavior is the field of study that investigates the impact that
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individuals, groups, and structure have on behavior within organizations, for the purpose of
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applying such knowledge toward improving an organization's effectiveness.
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Diff: 1 gn
AACSB: Analytical Thinking Qug n gn gn
est. Category: Concept
gn g n
LO: 1.1 Define organizational behavior (OB).
g n g n gn gn gn gn
7) What are the four main activities managers engage in?
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A) Planning, budgeting, networking, hiring gn gn gn
B) Planning, organizing, leading, controlling gn gn gn
C) Controlling, innovating, hiring, quality control gn gn gn gn
D) Monitoring, scheduling, fund raising, leading gn gn gn gn
E) Interpersonal, informational, decisional, planning gn gn gn gn
Answer: B g n
Explanation: Managers' work can be categorized into four different activities: planning, organiz
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ing, leading, and controlling.
gn gn gn
Diff: 2 gn
AACSB: Analytical Thinking Qug n gn gn
est. Category: Concept
gn g n
LO: 1.1 Define organizational behavior (OB).
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8) The ultimate goal of organizational behavior is to
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A) better understand management
gn gn
B) improve an organization's effectiveness gn gn gn
C) balance diversity gn
D) create boilerplates gn
E) replace human resources gn gn gn
Answer: B g n
Explanation: OB studies the impact individuals, groups, and structure have on an organization
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with the ultimate goal of improving effectiveness.
gn gn gn gn gn gn
Diff: 2 gn
AACSB: Analytical Thinking Qug n gn gn
est. Category: Concept
gn g n
LO: 1.1 Define organizational behavior (OB).
g n g n gn gn gn gn
3
Copyright © 2025 Pearson Education, Inc. gn gn gn gn gn
Copyright © 2025 Pearson Education, Inc.
gn gn gn gn gn
,Essentials of Organizational Behavior, 16e (Robbins)
gn gn gn gn gn gn
Chapter 1 What Is Organizational Behavior?
gn gn gn gn
1) The impact of what three areas are investigated in the study of Organizational Behavior?
gn gn gn gn gn gn gn gn gn gn gn gn gn
A) Profit structure, organizational complexity, and job satisfaction
gn gn gn gn gn gn
B) Individuals, profit structure, and job satisfaction gn gn gn gn gn
C) Individuals, groups, and job satisfaction gn gn gn gn
D) Groups, structure, and profit structure gn gn gn gn
E) Individuals, groups, and structure gn gn gn gn
Answer: E g n
Explanation: OB investigates the impact that individuals, groups, and structures have on behavi
g n gn gn gn gn gn gn gn gn gn gn gn
or within organizations.
gn gn
Diff: 2 gn
AACSB: Analytical Thinking Qu g n gn gn
est. Category: Concept
gn g n
LO: 1.1 Define organizational behavior (OB).
g n g n gn gn gn gn
2) Which of the following is NOT a core topic of organizational behavior?
gn gn gn gn gn gn gn gn gn gn gn
A) Motivation
B) Attitude development gn
C) Conflict
D) Resource allocation gn
E) Work design gn g
Answer: D
n g n
Explanation: OB includes the core topics of motivation, leader behavior and power, interperso
g n gn gn gn gn gn gn gn gn gn gn gn
nal communication, group structure and processes, personality, emotions, and values, attitude dev
gn gn gn gn gn gn gn gn gn gn gn
elopment and perception, change processes, conflict and negotiation, and work design. It does n
gn gn gn gn gn gn gn gn gn gn gn gn gn
ot include resource allocation.
gn gn gn
Diff: 2 gn
AACSB: Analytical Thinking Qu g n gn gn
est. Category: Concept
gn g n
LO: 1.1 Define organizational behavior (OB).
g n g n gn gn gn gn
1
Copyright © 2025 Pearson Education, Inc.gn gn gn gn gn
,3) According to a study by Monster (a global employment company), the number one most
gn gn gn gn gn gn gn gn gn gn gn gn gn gn
frequently desired skill in applicants was . gn gn gn gn gn gn
A) ethical
B) technical
C) communication
D) computer
E) accounting
Answer: C
gn g n
Explanation: Monster mined data from nearly one million market- g n gn gn gn gn gn gn gn
wide job postings to identify skills that were most often sought by employers. At the top of the li
gn gn gn gn gn gn gn gn gn gn gn gn gn gn gn gn gn gn
st was communication skills. This was also reiterated by Jeff Weiner, the CEO of LinkedIn.
gn gn gn gn gn gn gn gn gn gn gn gn gn gn
Diff: 1 gn
AACSB: Analytical Thinking Qu g n gn gn
est. Category: Concept
gn g n
LO: 1.1 Define organizational behavior (OB).
g n g n gn gn gn gn
4) According to a recent large-scale survey, 58% of managers did NOT receive gn . gn gn gn gn gn gn gn gn gn gn gn
A) pay incentives gn
B) training
C) administrative support gn
D) insurance
E) office space gn g
Answer: B
n g n
Explanation: Fifty- g n
eight percent of managers reported they had not received any training and 25% admitted they wer
gn gn gn gn gn gn gn gn gn gn gn gn gn gn gn
e not ready to lead others when they were given the role.
gn gn gn gn gn gn gn gn gn gn gn
Diff: 2 gn
AACSB: Analytical Thinking Qu g n gn gn
est. Category: Concept
gn g n
LO: 1.1 Define organizational behavior (OB).
g n g n gn gn gn gn
5) There is a connection between companies which have
gn gn gn gn gn gn gn gn
and their attention to organizational behavior principles.
gn gn gn gn gn gn gn
A) high turnover rates gn gn
B) specialized technical processes gn gn
C) superior financial performance gn gn
D) long-lasting CEOs gn
E) both high turnover rates and long- gn gn gn gn gn
lasting CEOs Answer: C gn gn g n
Explanation: Companies such as Lululemon, the Boston Consulting Group, LinkedIn, Zoom Vi
g n gn gn gn gn gn gn gn gn gn gn
deo, Google, Facebook, and Southwest Airlines all have incorporated the concepts of organizati
gn gn gn gn gn gn gn gn gn gn gn gn
onal behavior and attribute it to their ability to generate high financial outcomes.
gn gn gn gn gn gn gn gn gn gn gn gn
Diff: 2 gn
AACSB: Analytical Thinking Qu g n gn gn
est. Category: Concept
gn g n
LO: 1.1 Define organizational behavior (OB).
g n g n gn gn gn gn
2
Copyright © 2025 Pearson Education, Inc. gn gn gn gn gn
, 6) is the study of the impact that individuals, groups, and structure have on behavior
gn gn gn gn gn gn gn gn gn gn gn gn gn gn gn
within organizations.
gn
A) Leadership
B) Organizational strategy gn
C) Performance management gn
D) Employee relations gn
E) Organizational behavior gn g
Answer: E
n g n
Explanation: Organizational behavior is the field of study that investigates the impact that
g n gn gn gn gn gn gn gn gn gn gn gn g
individuals, groups, and structure have on behavior within organizations, for the purpose of
n gn gn gn gn gn gn gn gn gn gn gn gn gn
applying such knowledge toward improving an organization's effectiveness.
gn gn gn gn gn gn gn
Diff: 1 gn
AACSB: Analytical Thinking Qug n gn gn
est. Category: Concept
gn g n
LO: 1.1 Define organizational behavior (OB).
g n g n gn gn gn gn
7) What are the four main activities managers engage in?
gn gn gn gn gn gn gn gn
A) Planning, budgeting, networking, hiring gn gn gn
B) Planning, organizing, leading, controlling gn gn gn
C) Controlling, innovating, hiring, quality control gn gn gn gn
D) Monitoring, scheduling, fund raising, leading gn gn gn gn
E) Interpersonal, informational, decisional, planning gn gn gn gn
Answer: B g n
Explanation: Managers' work can be categorized into four different activities: planning, organiz
g n gn gn gn gn gn gn gn gn gn gn
ing, leading, and controlling.
gn gn gn
Diff: 2 gn
AACSB: Analytical Thinking Qug n gn gn
est. Category: Concept
gn g n
LO: 1.1 Define organizational behavior (OB).
g n g n gn gn gn gn
8) The ultimate goal of organizational behavior is to
gn . gn gn gn gn gn gn gn
A) better understand management
gn gn
B) improve an organization's effectiveness gn gn gn
C) balance diversity gn
D) create boilerplates gn
E) replace human resources gn gn gn
Answer: B g n
Explanation: OB studies the impact individuals, groups, and structure have on an organization
g n gn gn gn gn gn gn gn gn gn gn gn gn
with the ultimate goal of improving effectiveness.
gn gn gn gn gn gn
Diff: 2 gn
AACSB: Analytical Thinking Qug n gn gn
est. Category: Concept
gn g n
LO: 1.1 Define organizational behavior (OB).
g n g n gn gn gn gn
3
Copyright © 2025 Pearson Education, Inc. gn gn gn gn gn
