CVS PHARMACY TECHNICIAN EXAM
2025 QUESTIONS AND ANSWERS
By what time does a Cardinal Order need to be placed in order to be received by the next day? -
ANS By 8 p.m. If send on Friday, the order will be received the following Monday.
How do you deal with an upset customer? - ANS AAA - Acknowledge, Apologize, Act
What is the green trash bag for? - ANS Vials and stock bottles.
What is the blue trash bag for? - ANS Anything with PHI
What is the clear trash bag for? - ANS Regular garbage
HIPPA - ANS Health Insurance Portability and Accountability Act (1996) - Keeps PHI of patient
confidential and requires healthcare providers to handle PHI with caution.
Daw Code 0 - ANS No product selection indicated
Daw code 1 - ANS Substitution not allowed by prescriber
Non-formulary list - ANS List of drugs that are not covered by an individual's insurance
company (Usually drugs that are more expensive, uncommon, may have alternatives etc.)
1 Copyright ©BRIGHSTARS ALL RIGHTS RESERVED 2025
,Formulary List - ANS List of drugs that are covered by the insurance company (Usually more
common medications, proven to be safe and efficient, keep costs down for both parties.
Out of stock Scans - ANS Should be completed once a week; the day before your order (poll)
day; it's purpose is to identify back of house discrepancy.
What is TIL and what determines it? - ANS TIL- Target Inventory Level. Takes into account
past 5 weeks of dispensing history as well as trends over 52 weeks (seasonal lifts)
What is the name of the order report for the CVS warehouse? - ANS AimRx Order Detail
Report. Prints first thing in the morning on the day of order to be reviewed by a pharmacy
member. Listed on the report is everything AimRx plans to bring into your pharmacy.
Partial - Do we accept full copayment? - ANS No, payment is accepted when the full order is
picked up.
Care Check Plus Program - ANS A program that targets certain prescriptions as they are
processed through the pharmacy computer system. This program educates the patient about
his/her health conditions and/or the medication that they have been prescribed. It may
produce coupons for OTC products that are directly related to the product being dispense or
specific info. concerning the patients medication or medical condition. Other messages printed
by Care Check Plus may relate to corporate initiatives such as Flu messaging, requesting
donations for ALS or minute clinic donations.
What form does a pharmacist use to order narcotics? - ANS DEA 22 Form
What task do you perform at pick-up/drop-off/drive-thru/production? - ANS Pick-up: Aid
customers while they pick up their prescriptions
Drop-off: First impression on customers, assist customers dropping off their prescriptions.
Drive-thru: Both drop-off and pick-up duties
Production: Fill medications and make sure they are filled according to promised time.
2 Copyright ©BRIGHSTARS ALL RIGHTS RESERVED 2025
, Converting ml to oz - ANS 1 oz = 30 ml
Min. age requirement to work in the Pharmacy in NJ - ANS 18 years old
Cycle counts - ANS A task performed in the RF unit, the primary way to verify or adjust the
Balance on Hand or Balance on Order of a particular item. Most important inventory task.
Medicaid - ANS State program for financial assistance; one card per person; only works in
issuing state; prefers generic and usually covers OTC.
Medicare - ANS Government insurance for those 65 and older or those who are permanently
disabled. Part B is for medical supplies and Part D is prescription coverage. Needs diagnosis
code. Hard copy or E-script required.
NDC Number - ANS 11 digit number used to identify a drug. First 5 digits represent the
manufacturer, next four digits are for medication name, strength and dosage form, last two
digits represent package size.
Balance On Hand - ANS Quantity of an item, or family of items in your store.
AimRx - ANS System used to track and manage inventory in the store.
Warehouse Order Report - ANS AimRx Order Detail Report prints first thing in the morning,
on the day of order to be received by a pharmacy team member. Listed on this report is
everything AimRx plans to bring into your pharmacy.
Balance On Order - ANS Quantity of an item AIMRx plans to bring into the store to bring the
items BOH up to its TIL.
Schedule II Drugs (Order and Delivery) - ANS 1. Ordered with an official DEA 22 order form
3 Copyright ©BRIGHSTARS ALL RIGHTS RESERVED 2025
2025 QUESTIONS AND ANSWERS
By what time does a Cardinal Order need to be placed in order to be received by the next day? -
ANS By 8 p.m. If send on Friday, the order will be received the following Monday.
How do you deal with an upset customer? - ANS AAA - Acknowledge, Apologize, Act
What is the green trash bag for? - ANS Vials and stock bottles.
What is the blue trash bag for? - ANS Anything with PHI
What is the clear trash bag for? - ANS Regular garbage
HIPPA - ANS Health Insurance Portability and Accountability Act (1996) - Keeps PHI of patient
confidential and requires healthcare providers to handle PHI with caution.
Daw Code 0 - ANS No product selection indicated
Daw code 1 - ANS Substitution not allowed by prescriber
Non-formulary list - ANS List of drugs that are not covered by an individual's insurance
company (Usually drugs that are more expensive, uncommon, may have alternatives etc.)
1 Copyright ©BRIGHSTARS ALL RIGHTS RESERVED 2025
,Formulary List - ANS List of drugs that are covered by the insurance company (Usually more
common medications, proven to be safe and efficient, keep costs down for both parties.
Out of stock Scans - ANS Should be completed once a week; the day before your order (poll)
day; it's purpose is to identify back of house discrepancy.
What is TIL and what determines it? - ANS TIL- Target Inventory Level. Takes into account
past 5 weeks of dispensing history as well as trends over 52 weeks (seasonal lifts)
What is the name of the order report for the CVS warehouse? - ANS AimRx Order Detail
Report. Prints first thing in the morning on the day of order to be reviewed by a pharmacy
member. Listed on the report is everything AimRx plans to bring into your pharmacy.
Partial - Do we accept full copayment? - ANS No, payment is accepted when the full order is
picked up.
Care Check Plus Program - ANS A program that targets certain prescriptions as they are
processed through the pharmacy computer system. This program educates the patient about
his/her health conditions and/or the medication that they have been prescribed. It may
produce coupons for OTC products that are directly related to the product being dispense or
specific info. concerning the patients medication or medical condition. Other messages printed
by Care Check Plus may relate to corporate initiatives such as Flu messaging, requesting
donations for ALS or minute clinic donations.
What form does a pharmacist use to order narcotics? - ANS DEA 22 Form
What task do you perform at pick-up/drop-off/drive-thru/production? - ANS Pick-up: Aid
customers while they pick up their prescriptions
Drop-off: First impression on customers, assist customers dropping off their prescriptions.
Drive-thru: Both drop-off and pick-up duties
Production: Fill medications and make sure they are filled according to promised time.
2 Copyright ©BRIGHSTARS ALL RIGHTS RESERVED 2025
, Converting ml to oz - ANS 1 oz = 30 ml
Min. age requirement to work in the Pharmacy in NJ - ANS 18 years old
Cycle counts - ANS A task performed in the RF unit, the primary way to verify or adjust the
Balance on Hand or Balance on Order of a particular item. Most important inventory task.
Medicaid - ANS State program for financial assistance; one card per person; only works in
issuing state; prefers generic and usually covers OTC.
Medicare - ANS Government insurance for those 65 and older or those who are permanently
disabled. Part B is for medical supplies and Part D is prescription coverage. Needs diagnosis
code. Hard copy or E-script required.
NDC Number - ANS 11 digit number used to identify a drug. First 5 digits represent the
manufacturer, next four digits are for medication name, strength and dosage form, last two
digits represent package size.
Balance On Hand - ANS Quantity of an item, or family of items in your store.
AimRx - ANS System used to track and manage inventory in the store.
Warehouse Order Report - ANS AimRx Order Detail Report prints first thing in the morning,
on the day of order to be received by a pharmacy team member. Listed on this report is
everything AimRx plans to bring into your pharmacy.
Balance On Order - ANS Quantity of an item AIMRx plans to bring into the store to bring the
items BOH up to its TIL.
Schedule II Drugs (Order and Delivery) - ANS 1. Ordered with an official DEA 22 order form
3 Copyright ©BRIGHSTARS ALL RIGHTS RESERVED 2025
