HDI SUPPORT CENTER MANAGER ACTUAL 2025/2026 QUESTIONS AND 100% CORRECT ANSWERS

HDI SUPPORT CENTER MANAGER ACTUAL 2025/2026 QUESTIONS AND 100% CORRECT ANSWERS Do Delay Delegate Dump - Answer -What are the four "D's" (4D) of time management? Service Management Systems - Answer -The following are benefits of what type of systems? 1. Increased value of IT Support Services 2. Improved quality of information for management analysis 3. Improved decision-making based on timely and accurate ....management information 4. Improved reporting of performance and thresholds5. Report on the effect of changes and releases on the .....environment, customers, and IT support Key Value-Added Services - Answer -Today's support center has evolved into k__ v____-_____ s_______ for IT and the organization a. Encourage Creativity - Answer -To become a more effective leader, where should you concentrate your improvement effort? a. Encourage creativity b. Execute operational plans c. Perform actions yourself d. Provide monetary incentives d. Finding someone who has proven themselves to be a trustworthy person - Answer -Identifying future leaders can be done in what way? a. Finding a person seeking a pay increase that comes with promotion b. Finding a person willing to come to you with problems and ask for solutions c. Finding someone with a questionable view of the business and the team d. Finding someone who has proven themselves to be a trustworthy person c.Initiation Design Production Closing - Answer -What are the four steps in the project management process? b. Delegate - Answer -What component of the "4D" rule utilized in effective time management practices involves having another person assist with completing a task? c. Strong service ethics - Answer -A support center analyst is asked to install an illegal copy of software and it is escalated to you. What leadership competency do you display when you contact the end user to explain the organization's policy preventing such installations? d. Vision - Answer -"Our goal is to become the industry leader in technology infrastructure support and provide best-in-class service to our customers." This is an example