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CHAM 2025/2026 – 160+ Verified Exam Questions & Answers | Revenue Cycle, Insurance Plans, Patient Access, Billing Compliance, Payer Policies & HIPAA

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This all-in-one CHAM (Certified Healthcare Access Manager) 2025/2026 exam prep guide contains over 160 verified and updated exam questions with detailed answers, structured to help you pass the NAHAM CHAM exam with confidence. This document delivers a complete overview of the most relevant content areas—combining theoretical knowledge with practical, administrative expertise. Topics comprehensively covered include: Patient Access & Financial Clearance: Pre-registration, benefit verification, pre-authorization, patient check-in, ADT tracking, patient placement Insurance Programs & Reimbursement Systems: Medicare (Parts A/B), Medicaid, TRICARE, PPO, HMO, POS, Indemnity, Capitation, Fee-for-Service Regulatory Compliance & Legal Standards: HIPAA, COBRA, CMS, CCI, OBRA, No Balance Billing, OIG, managed care policy Billing & Claims Management: CPT, ICD, HCPCS, HCFA 1500, CMS 1450/UB-04, co-pays, deductibles, charge capture, DRG classification Operational & Administrative Excellence: Census management, data reporting, benchmarking, customer satisfaction, statistical and descriptive analytics Patient Support Services: Patient rights, communication protocols, interpreter use, education, family liaison services, disaster planning, service recovery This guide is ideal for: CHAM certification candidates preparing for the 2025/2026 NAHAM exam Healthcare administration students in Health Information Management, Public Health, and Health Services programs Patient Access Coordinators, Team Leads, and Revenue Cycle Analysts Billing and insurance verification specialists in hospitals or outpatient settings Healthcare compliance and operations professionals seeking advancement Each Q&A is designed to reflect real CHAM testing standards, promoting not only memorization but also understanding of concepts critical to patient access operations, payer relations, regulatory requirements, and performance metrics in healthcare facilities. Keywords: CHAM exam, NAHAM certification, patient access, healthcare billing, revenue cycle, insurance verification, HIPAA, CPT codes, ICD coding, CMS 1500, UB-04, payer policies, co-pay, deductible, pre-authorization, admission process, healthcare compliance, statistical reporting, census management, managed care

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CHAM Certified Healthcare Access Manager
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CHAM Certified Healthcare Access Manager

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Uploaded on
August 3, 2025
Number of pages
61
Written in
2025/2026
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CHAM 2025/2026 Exam Questions with
100% Correct Answers | Latest Update



When a provider agrees to accept the allowable charges as the full fee and cannot

charge the patient the difference between the insurance payment and the provider's

normal fee. - 🧠 ANSWER ✔✔Accepting Assignment


The patient's ability to obtain medical care. The ease is determined by such

components as the availability of medical services and their acceptability to the

patient, the location of health-care facilities, transportation, hours of operation and

cost of care. - 🧠 ANSWER ✔✔Access


A number assigned to each account. This number is used to identify the account

and all charges and payments received. - 🧠 ANSWER ✔✔Account Number


Medical attention given to patients with conditions of sudden onset that demand

urgent attention or care of limited duration when the patient's health and wellness

,would deteriorate without treatment. This care is generally short-term rather than

long-term or chronic care. - 🧠 ANSWER ✔✔Acute Care


A level of healthcare delivered to patients experiencing acute illness or trauma.

Generally short-term (<30 days). - 🧠 ANSWER ✔✔Acute Impatient Care


Patients who are scheduled for services less than 24 hours in advance of the actual

service time. - 🧠 ANSWER ✔✔Add Ons


Insurance company representative. - 🧠 ANSWER ✔✔Adjustor


Costs associated with creating and submitting a bill for services, which could

include: registration, utilization review, coding, billing, and collection expenses. -

🧠 ANSWER ✔✔Administrative Costs


The process of third-party payer notification of urgent/emergent inpatient

admission within specified time as determined by payers (usually 24-48 hours or

next business day). - 🧠 ANSWER ✔✔Admission Authorization


The first date the patient entered the hospital for a specific visit. - 🧠 ANSWER

✔✔Admission Date


Word, phrase, or International Classification of Disease (ICD10) code used by the

admitting physician to identify a condition or disease from which a patient suffers

,and for which the patient needs or seeks medical care. - 🧠 ANSWER ✔✔Admitting

Diagnosis

The physician who writes the order for the patient to be admitted to the hospital.

The physician must have admitting privileges at the facility providing the

healthcare services. - 🧠 ANSWER ✔✔Admitting Physician


A notice that a care provider should give a Medicare beneficiary to sign if the

services being provided may not be considered medically necessary and Medicare

may not pay for them. Allows the beneficiary to make an informed decision prior

to services regarding whether or not they wish to receive services. Are not

routinely given to emergency department patients. - 🧠 ANSWER ✔✔Advance

Beneficiary Notice

A written instruction relating to the provision of healthcare when a patient is

incapacitated. It could include appointing someone to make medical decisions, a

statement expressing the patient's wishes about anatomical gifts (i.e. organ

donation) and general statements about whether or not life sustaining treatments

should be withheld or withdrawn. - 🧠 ANSWER ✔✔Advance Directive


Among applicants for a given group or individual program, the tendency for those

with an impaired health status, or who are prone to higher than average utilization



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, of benefits to be enrolled in disproportionate number and lower deductibles. - 🧠

ANSWER ✔✔Adverse Selection


A name by which the patient is also "known as", or formerly known as. - 🧠

ANSWER ✔✔Alias


A prospective hospital claims reimbursement system currently utilized by the

federal government Medicaid program and the states of New York and New

Jersey. Designed to describe the complete cross section of patients seen in acute

care hospitals. Approximately 639 are defined according to the principal diagnosis,

secondary diagnoses, procedures, age, birth weight, sex and discharge status. Each

category has an established fixed reimbursement rate based on average cost of

treatment within a geographic area. Were developed to quantify the difference in

demographic groups and clinical risk factors for patients treated in hospitals. This

proprietary grouping system's (i.e. 3M) purpose is to obtain fair and accurate

statistical comparisons between disparate populations and groups. Unlike the

Diagnosis Related Group (DRG) reimbursement system, which is intended to

capture resource utilization intensity, this system captures - 🧠 ANSWER ✔✔All

Patient Diagnosis Related Groups Assignment of Benefits (APDRG)

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