Endeavor Training Study Packet Study
Guide UPDATED ACTUAL Exam
Questions and CORRECT Answers
Total number of customers onboard a flight. - CORRECT ANSWER Load
To stay over at a station or city other than your home base; does not require overnight. -
CORRECT ANSWER Layover
Missed Trip (See No show) - CORRECT ANSWER MT
Lead organization that investigates airline accidents and makes recommendations to the FAA. -
CORRECT ANSWER National Transportation Safety Board (NTSB)
A Flight Attendant or customer who does not show up for a scheduled flight. (Missed Trip). -
CORRECT ANSWER No-Show
Airline employees and/or eligible family members who are traveling on stand-by status and have
paid service fees for their tickets. - CORRECT ANSWER Non-Revenue Space Available or
Non-Rev (NRSA)
Department which includes Maintenance and Crew Routing, Meteorology, Dispatch, and Crew
Coordinators (formerly SOC). - CORRECT ANSWER Operations Control Center (OCC)
A flight that is just beginning and has its own flight number. - CORRECT
ANSWER Originating Flight
Meal expense allowance determined by the total number of hours you are away from your home
base. - CORRECT ANSWER Per-Diem
,Instructional signs posted in the aircraft (i.e. exit signs, door operation instructions for exit row
windows, etc.) - CORRECT ANSWER Placards
Final paperwork given to the Flight Attendant by the gate agent; contains specific information
regarding number of passengers, their seat numbers, flying status, etc. - CORRECT
ANSWER Pre-Departure Report
A check performed by Flight Attendants to ensure emergency equipment and specific aircraft
systems are in proper working order. - CORRECT ANSWER Preflight Check or Inspection
A breathing apparatus that provides an environment safe from toxic smoke and fumes while
fighting a fire. - CORRECT ANSWER Protective Breathing Equipment (PBE)
Area where airplanes park outside of the terminal. - CORRECT ANSWER Ramp
A Flight Attendant whose month consists of predetermined periods of availability for flight duty
with intervening scheduled days off. - CORRECT ANSWER Reserve Flight Attendant
Tickets that have been paid for; paying customers. - CORRECT ANSWER Revenue
Updated or revised information which must be read and inserted into the Flight Attendant
manual on the first layover after receipt, or prior to the next scheduled trip. - CORRECT
ANSWER Revision
To stay overnight at a city other than your home base. - CORRECT ANSWER RON (Remain
Overnight)
Cards located in each seat pocket which illustrate and explain what to do during an emergency.
They are required at every passenger carrying seat. Also referred to as Safety Briefing Cards. -
CORRECT ANSWER Safety Information Cards
, To lock up, latch, or stow. - CORRECT ANSWER Secure
The planned time between departure to arrival. - CORRECT ANSWER Scheduled Time
Areas in and around an airport that require all individuals to display proper identification at all
times; access is restricted to authorized personnel. - CORRECT ANSWER Security
Identification Display Area (SIDA)
Temporary rule to address a temporary situation. - CORRECT ANSWER Special Federal
Aviation Regulation (SFAR)
Aircraft movement up to 10,000 feet when ascending and down through 10,000 feet when
descending until parked at the gate. Sterile Flight Deck is the most critical phase of flight; 80%
of all airline accidents happen during takeoff and landing. Flight Attendants should not attempt
to communicate with the Flight Deck during Sterile Flight Deck for other than safety-related or
emergency matters. - CORRECT ANSWER Sterile Flight Deck
The Delta Airlines Inflight Magazine. - CORRECT ANSWER Sky
The Delta Airlines frequent flyer program. - CORRECT ANSWER Skymiles
When an aircraft leaves the ground. - CORRECT ANSWER Takeoff
When an aircraft moves under its own power while on the ground. - CORRECT
ANSWER Taxi
Created November 19, 2001, Responsible for developing policies to protect U.S. transportation,
especially in airport security. - CORRECT ANSWER Transportation Security Administration
(TSA)
Guide UPDATED ACTUAL Exam
Questions and CORRECT Answers
Total number of customers onboard a flight. - CORRECT ANSWER Load
To stay over at a station or city other than your home base; does not require overnight. -
CORRECT ANSWER Layover
Missed Trip (See No show) - CORRECT ANSWER MT
Lead organization that investigates airline accidents and makes recommendations to the FAA. -
CORRECT ANSWER National Transportation Safety Board (NTSB)
A Flight Attendant or customer who does not show up for a scheduled flight. (Missed Trip). -
CORRECT ANSWER No-Show
Airline employees and/or eligible family members who are traveling on stand-by status and have
paid service fees for their tickets. - CORRECT ANSWER Non-Revenue Space Available or
Non-Rev (NRSA)
Department which includes Maintenance and Crew Routing, Meteorology, Dispatch, and Crew
Coordinators (formerly SOC). - CORRECT ANSWER Operations Control Center (OCC)
A flight that is just beginning and has its own flight number. - CORRECT
ANSWER Originating Flight
Meal expense allowance determined by the total number of hours you are away from your home
base. - CORRECT ANSWER Per-Diem
,Instructional signs posted in the aircraft (i.e. exit signs, door operation instructions for exit row
windows, etc.) - CORRECT ANSWER Placards
Final paperwork given to the Flight Attendant by the gate agent; contains specific information
regarding number of passengers, their seat numbers, flying status, etc. - CORRECT
ANSWER Pre-Departure Report
A check performed by Flight Attendants to ensure emergency equipment and specific aircraft
systems are in proper working order. - CORRECT ANSWER Preflight Check or Inspection
A breathing apparatus that provides an environment safe from toxic smoke and fumes while
fighting a fire. - CORRECT ANSWER Protective Breathing Equipment (PBE)
Area where airplanes park outside of the terminal. - CORRECT ANSWER Ramp
A Flight Attendant whose month consists of predetermined periods of availability for flight duty
with intervening scheduled days off. - CORRECT ANSWER Reserve Flight Attendant
Tickets that have been paid for; paying customers. - CORRECT ANSWER Revenue
Updated or revised information which must be read and inserted into the Flight Attendant
manual on the first layover after receipt, or prior to the next scheduled trip. - CORRECT
ANSWER Revision
To stay overnight at a city other than your home base. - CORRECT ANSWER RON (Remain
Overnight)
Cards located in each seat pocket which illustrate and explain what to do during an emergency.
They are required at every passenger carrying seat. Also referred to as Safety Briefing Cards. -
CORRECT ANSWER Safety Information Cards
, To lock up, latch, or stow. - CORRECT ANSWER Secure
The planned time between departure to arrival. - CORRECT ANSWER Scheduled Time
Areas in and around an airport that require all individuals to display proper identification at all
times; access is restricted to authorized personnel. - CORRECT ANSWER Security
Identification Display Area (SIDA)
Temporary rule to address a temporary situation. - CORRECT ANSWER Special Federal
Aviation Regulation (SFAR)
Aircraft movement up to 10,000 feet when ascending and down through 10,000 feet when
descending until parked at the gate. Sterile Flight Deck is the most critical phase of flight; 80%
of all airline accidents happen during takeoff and landing. Flight Attendants should not attempt
to communicate with the Flight Deck during Sterile Flight Deck for other than safety-related or
emergency matters. - CORRECT ANSWER Sterile Flight Deck
The Delta Airlines Inflight Magazine. - CORRECT ANSWER Sky
The Delta Airlines frequent flyer program. - CORRECT ANSWER Skymiles
When an aircraft leaves the ground. - CORRECT ANSWER Takeoff
When an aircraft moves under its own power while on the ground. - CORRECT
ANSWER Taxi
Created November 19, 2001, Responsible for developing policies to protect U.S. transportation,
especially in airport security. - CORRECT ANSWER Transportation Security Administration
(TSA)
