SALES MASTERY EXAM SCRIPT 2025/2026 QUESTIONS
WITH SOLUTIONS RATED A+
✔✔Deposit or down payment - ✔✔Initial investment or amount
✔✔Monthly payment - ✔✔Monthly investment
✔✔Contract - ✔✔Paperwork or agreement
✔✔Sign - ✔✔Okay, endorse, approve or authorise
✔✔Can I be honest with you - ✔✔The truth is
✔✔Display home - ✔✔Reference site
✔✔Quote - ✔✔Firm estimate
✔✔Things in an intent statement - ✔✔Takeaway, measure, educate, money, time,
curiosity
✔✔Pressure relieving statement - ✔✔Please realise that neither my company nor I,
believe in high pressure tactics. We further that our product is not for everyone. It may
or may not be right for you. I just hope you will keep an open mind and at the end of our
time together you'll tell me if you think the AOL installation is right for you. Does that
sound ok to you?
✔✔Things that determine the quality of your listening - ✔✔1. Your interest level
2. Your degree of listening discipline
✔✔Open ended questions - ✔✔Designed to learn about the clients needs and wants
while developing those needs
✔✔Close ended questions - ✔✔To lead them to a conclusion
✔✔Handling the money objection - ✔✔You can pick 2 out of 3; quality, install speed and
price
✔✔Define feature - ✔✔What a product has or does
✔✔Benefits - ✔✔Are what the feature does specifically for the client
✔✔See the value objection - ✔✔I'm not asking you whether you can afford this
investment, simply though if money wasn't a concern could you see value in putti N out
product on your home?
, ✔✔Reference sites - ✔✔Before and after photos, letter of recommendation, list for
viewing, like on Facebook, word of mouth, authorise talent release, confidentiality of the
savings, agree to complete marketing survey from corporate
✔✔My happiest client close - ✔✔Right now you seem like so many of my happiest
clients. They were hesitant, but went ahead anyway and today they're thrilled that they
did and I'm confident you feel the same. So it just makes good sense that we proceed
doesn't it.
✔✔Types of close ended questions - ✔✔1. Tie down or inverted tie down
2. Alternate of choice
3. Involvement question
4. Hot potato question
✔✔Tie down or inverted tie down - ✔✔Adding a question at the end of a statement or
adding a statement after a question
✔✔Alternate of choice - ✔✔Giving your prospect two choices
✔✔Involvement question - ✔✔A question that assumes that have accepted the
investment
✔✔Hot potato question - ✔✔Answering a question with a question to build momentum
✔✔Types of phone closes - ✔✔1. Warm down
2. Sharp angle or higher authority
3. Lost sale
✔✔Warm down (book out the savings) - ✔✔They have agreed to do business and you
are just looking for a confirmation number to solidify the sale
✔✔Condition - ✔✔A valid reason why the customer can put go ahead
✔✔Stall - ✔✔A vague reason to avoid a selling situation or making a decision
✔✔Objection - ✔✔An obstacle we can overcome and create a positive selling situation
for ourselves
✔✔The 6 steps for navigating a response to any objection - ✔✔Relax, restate, reaffirm,
respond, reconfirm, reclose
✔✔Relax - ✔✔Hear them out, allow them to vent so you fully understand what they are
saying
WITH SOLUTIONS RATED A+
✔✔Deposit or down payment - ✔✔Initial investment or amount
✔✔Monthly payment - ✔✔Monthly investment
✔✔Contract - ✔✔Paperwork or agreement
✔✔Sign - ✔✔Okay, endorse, approve or authorise
✔✔Can I be honest with you - ✔✔The truth is
✔✔Display home - ✔✔Reference site
✔✔Quote - ✔✔Firm estimate
✔✔Things in an intent statement - ✔✔Takeaway, measure, educate, money, time,
curiosity
✔✔Pressure relieving statement - ✔✔Please realise that neither my company nor I,
believe in high pressure tactics. We further that our product is not for everyone. It may
or may not be right for you. I just hope you will keep an open mind and at the end of our
time together you'll tell me if you think the AOL installation is right for you. Does that
sound ok to you?
✔✔Things that determine the quality of your listening - ✔✔1. Your interest level
2. Your degree of listening discipline
✔✔Open ended questions - ✔✔Designed to learn about the clients needs and wants
while developing those needs
✔✔Close ended questions - ✔✔To lead them to a conclusion
✔✔Handling the money objection - ✔✔You can pick 2 out of 3; quality, install speed and
price
✔✔Define feature - ✔✔What a product has or does
✔✔Benefits - ✔✔Are what the feature does specifically for the client
✔✔See the value objection - ✔✔I'm not asking you whether you can afford this
investment, simply though if money wasn't a concern could you see value in putti N out
product on your home?
, ✔✔Reference sites - ✔✔Before and after photos, letter of recommendation, list for
viewing, like on Facebook, word of mouth, authorise talent release, confidentiality of the
savings, agree to complete marketing survey from corporate
✔✔My happiest client close - ✔✔Right now you seem like so many of my happiest
clients. They were hesitant, but went ahead anyway and today they're thrilled that they
did and I'm confident you feel the same. So it just makes good sense that we proceed
doesn't it.
✔✔Types of close ended questions - ✔✔1. Tie down or inverted tie down
2. Alternate of choice
3. Involvement question
4. Hot potato question
✔✔Tie down or inverted tie down - ✔✔Adding a question at the end of a statement or
adding a statement after a question
✔✔Alternate of choice - ✔✔Giving your prospect two choices
✔✔Involvement question - ✔✔A question that assumes that have accepted the
investment
✔✔Hot potato question - ✔✔Answering a question with a question to build momentum
✔✔Types of phone closes - ✔✔1. Warm down
2. Sharp angle or higher authority
3. Lost sale
✔✔Warm down (book out the savings) - ✔✔They have agreed to do business and you
are just looking for a confirmation number to solidify the sale
✔✔Condition - ✔✔A valid reason why the customer can put go ahead
✔✔Stall - ✔✔A vague reason to avoid a selling situation or making a decision
✔✔Objection - ✔✔An obstacle we can overcome and create a positive selling situation
for ourselves
✔✔The 6 steps for navigating a response to any objection - ✔✔Relax, restate, reaffirm,
respond, reconfirm, reclose
✔✔Relax - ✔✔Hear them out, allow them to vent so you fully understand what they are
saying
