Module 3 Test Bank Exam Q&A

MODULE 3 TEST BANK EXAM Q&A How do formal and informal power differ? - Answer-Formal: Legitimate (Authority) Reward/Coercive (Resources) Informal: Referent (Social Standing) Informational (Knowledge) Name some ways to increase formal power - Answer-Climb the ladder Gain control of critical resources Name some ways to increase informal power - Answer-Credentials Experience in the organization Abilities and Knowledge Name and briefly describe the five four theoretical bases of power. Five is stricken out here because the book lists five but two are essentially the same thing. - Answer-Reward and coercive are two sides of the same side. Sometimes the potential to withhold a reward is coercive just as the potential to prevent a punishment is rewarding How do we define leadership in this course? - Answer-Leadership is defined as a process of influencing people to accomplish the mission, inspiring the commitment, and improving the organization. Compare and contrast leadership with 2 of these prototypes. - Answer-Managers- perform functions, planning, investigating, organizing, and control Leaders- influence others Two Types of Leader Behavior - Answer-Task and Relationship Followership - Answer-The willingness to cooperate in working towards the accomplishment of the group mission What is the essence of conflict in 1 word? - Answer-Negotiation Why do we have conflicts in the first place? - Answer-Incompatible personalities Misunderstandings (communication breakdowns) Competition for scarce resources Environmental uncertainty Differing values/opinions (perspectives) What are the four types of conflict? - Answer-Latent: Task Latent: Interpersonal Overt: Task Overt: Interpersonal List and briefly describe the three ways people actively manage conflict - Answer-Positive change Innovation Effective team building Can we or should we avoid conflict? Why or why not? - Answer-Yes we should avoid try and avoid conflict because it could hurt others and it