MODULE 3 TEST BANK QUESTIONS
AND ANSWERS
Dysfunctional: Unhealthy responses to conflict impedes...
coordination of effort ...
and achievement of group goals.
What kinds of outcomes does functional (i.e., healthy) conflict resolution yield more
specifically? - Answer-decision-making quality
and collective performance.
How do we define power for this course? - Answer-Capacity to assert your will on
others
Name three ways having and not having power affects people. - Answer-Having
power:
Concern with self goals
Perspective taking
Susceptibility to influence
Attention to detail/nuance
Having No Power:
Optimism & Risk Taking
Resilience to stress
Abstract thinking
What is argued to be the ultimate source of power? - Answer-Dependence
How do formal and informal power differ? - Answer-Formal: Legitimate (Authority)
Reward/Coercive (Resources)
Informal:
Referent (Social Standing)
Informational (Knowledge)
Name some ways to increase formal power - Answer-Climb the ladder
Gain control of critical resources
Name some ways to increase informal power - Answer-Credentials
Experience in the organization
Abilities and Knowledge
Name and briefly describe the five four theoretical bases of power. Five is stricken
out here because the book lists five but two are essentially the same thing. - Answer-
Reward and coercive are two sides of the same side. Sometimes the potential to
withhold a reward is coercive just as the potential to prevent a punishment is
rewarding
How do we define leadership in this course? - Answer-Leadership is defined as a
process of influencing people to accomplish the mission, inspiring the commitment,
and improving the organization.
Compare and contrast leadership with 2 of these prototypes. - Answer-Managers-
perform functions, planning, investigating, organizing, and control
AND ANSWERS
Dysfunctional: Unhealthy responses to conflict impedes...
coordination of effort ...
and achievement of group goals.
What kinds of outcomes does functional (i.e., healthy) conflict resolution yield more
specifically? - Answer-decision-making quality
and collective performance.
How do we define power for this course? - Answer-Capacity to assert your will on
others
Name three ways having and not having power affects people. - Answer-Having
power:
Concern with self goals
Perspective taking
Susceptibility to influence
Attention to detail/nuance
Having No Power:
Optimism & Risk Taking
Resilience to stress
Abstract thinking
What is argued to be the ultimate source of power? - Answer-Dependence
How do formal and informal power differ? - Answer-Formal: Legitimate (Authority)
Reward/Coercive (Resources)
Informal:
Referent (Social Standing)
Informational (Knowledge)
Name some ways to increase formal power - Answer-Climb the ladder
Gain control of critical resources
Name some ways to increase informal power - Answer-Credentials
Experience in the organization
Abilities and Knowledge
Name and briefly describe the five four theoretical bases of power. Five is stricken
out here because the book lists five but two are essentially the same thing. - Answer-
Reward and coercive are two sides of the same side. Sometimes the potential to
withhold a reward is coercive just as the potential to prevent a punishment is
rewarding
How do we define leadership in this course? - Answer-Leadership is defined as a
process of influencing people to accomplish the mission, inspiring the commitment,
and improving the organization.
Compare and contrast leadership with 2 of these prototypes. - Answer-Managers-
perform functions, planning, investigating, organizing, and control
