TRT2601
Assessment 2
Semester 2
Due 2025
, TRT2601
Assessment 2
Semester 2 2025
EXCEPTIONALLY CRAFTED
Question 2.1: Factors of Airport Experience
The airport experience is a multifaceted phenomenon influenced by key environmental,
procedural and psychological elements. These elements shape a traveler’s journey from
arrival to departure and determine how memorable and efficient their time at the airport
becomes.
Ease of Navigation
A thoughtfully designed airport layout, supported by intuitive signage, is essential for
helping passengers move smoothly through the terminal. This is particularly critical for
travelers unfamiliar with the airport or those managing time-sensitive connections.
International best practices now include wayfinding technologies, such as beacon-
enabled maps and dynamic signage, which adapt in real time to crowd flows or gate
changes. These innovations not only reduce stress but enhance flow efficiency,
particularly during peak travel hours.
Availability of Amenities
Modern airports serve not just as transit hubs but as microcosms of hospitality and
commerce. The provision of diverse amenities—ranging from international food courts
to meditation rooms and wellness lounges—elevates the passenger experience.
Amenities tailored to specific passenger profiles, such as sensory rooms for
neurodivergent travelers or supervised play zones for children, reflect a growing
emphasis on inclusive design.
Assessment 2
Semester 2
Due 2025
, TRT2601
Assessment 2
Semester 2 2025
EXCEPTIONALLY CRAFTED
Question 2.1: Factors of Airport Experience
The airport experience is a multifaceted phenomenon influenced by key environmental,
procedural and psychological elements. These elements shape a traveler’s journey from
arrival to departure and determine how memorable and efficient their time at the airport
becomes.
Ease of Navigation
A thoughtfully designed airport layout, supported by intuitive signage, is essential for
helping passengers move smoothly through the terminal. This is particularly critical for
travelers unfamiliar with the airport or those managing time-sensitive connections.
International best practices now include wayfinding technologies, such as beacon-
enabled maps and dynamic signage, which adapt in real time to crowd flows or gate
changes. These innovations not only reduce stress but enhance flow efficiency,
particularly during peak travel hours.
Availability of Amenities
Modern airports serve not just as transit hubs but as microcosms of hospitality and
commerce. The provision of diverse amenities—ranging from international food courts
to meditation rooms and wellness lounges—elevates the passenger experience.
Amenities tailored to specific passenger profiles, such as sensory rooms for
neurodivergent travelers or supervised play zones for children, reflect a growing
emphasis on inclusive design.
