ProServe Midterm Assessment Exam — 2025
Edition | Structured Questions with Detailed
Answers
This document contains structured, real exam-based questions and verified answers
from the ProServe Midterm Assessment, aligned with the 2025 Alberta Responsible
Liquor Service Certification standards. Each question includes a detailed and accurate
answer, ensuring a clear understanding of legal responsibilities, intoxication signs, and
responsible alcohol service practices. Ideal for individuals preparing for certification or
employment in Alberta’s licensed hospitality industry.
Management Positions Required to Take ProServe Training -
correct answers..Liquor sales and service:
Owners involved in the day-to-day operation of the business, their
managers and supervisors.
Security:
Security managers and supervisors that work for the business or
have a contract to provide security for the business.
Employee Positions Required to Take ProServe Training - correct
answers..Liquor sales:
Liquor store clerks, delivery staff, liquor agency employees, drink
ticket sellers
Liquor service:
Bartenders, servers, greeters, hosts
Security:
,Security staff
Private clubs, special events and community fundraisers have the
same legal responsibilities as businesses that sell or serve liquor
for profit. - correct answers..For this reason, many insurance
companies require that people selling or serving liquor have valid
ProServe training at any time liquor is sold or served on their
property.
GLC strongly recommends that all holders of Class C and special
event licences - correct answers..take ProServe Liquor Staff
Training so that the workers understand how to sell and serve
liquor responsibly. Volunteers who sell or serve liquor or work as
security at a Commercial Public Resale Special Event must have
valid ProServe training as of the first date of the special event.
Who needs this certification - correct answers..Full- and part-time
workers in Class A, B, D, E, F and Duty Free licensed premises or
at a Commercial Public Resale Special Event:
Licensed premises owners that are responsible for directly
managing a licensed premises
Managers, supervisors and retailers
Bartenders, servers, greeters and hosts
Drink ticket sellers
Security staff (directly employed or contracted by the licensee)
Owners and managers of a company contracted to provide
security
Full- and part-time liquor agents:
Persons registered with the AGLC as a liquor agency and their
employees whose duties include the sampling of liquor products
,oServe helps you understand how to sell and serve liquor
responsibly in situations where liquor is sold and/or served. This
includes selling closed liquor to a person at a liquor store or
selling and serving open liquor or mixed drinks to a person who
will drink it where it was bought (in a bar, restaurant, stadium,
casino). - correct answers..It also includes other jobs connected
with liquor service (for example, a delivery service, security, liquor
sampling, selling liquor tickets).
ProServe helps sellers and servers of liquor to understand what
duty of care is, and how to prevent foreseeable harm to
customers and patrons. The program also helps staff and
volunteers understand some of Alberta's liquor laws and what
AGLC's policies are. - correct answers..These rules are in place to
help protect people who work in the liquor industry, their
customers, patrons and property from liquor-related harms. This
program does not include information on all liquor laws or policies.
Here are tips about learning the information in the ProServe
program: - correct answers..The portions of policy that are related
to social responsibility are discussed in this course. The full
policy, laws and regulations that apply to licensees and their
employees are available at AGLC's website at aglc.ca.
Whether you work in a liquor store or in a place where liquor is
sold and served, the general concepts in this program will be
useful for you to do your job responsibly.
If an idea doesn't seem useful right away, don't ignore it. Instead,
ask yourself, "How can I use this information to help me where I
work?"
, If you are a manager, supervisor or owner, consider including
some of this information in your house policies and operating
plans to help serve and sell liquor responsibly.
Proserve training is designed to: - correct answers..Help
employers, hosts and workers be socially responsible.
Help make a safe and enjoyable atmosphere for guests while
keeping property and people safe.
Help you know and follow the liquor laws that affect the work you
do.
Promote the responsible sale of liquor in stores and places where
liquor is served.
Help you recognise when people appear to be intoxicated. You
will learn how to stop service or how to say "No" when those
customers or guests want to buy or drink more liquor.
Help you understand that there are many people involved in
responsible liquor service. All staff need to work together as a
team to keep everyone safe.
Serving liquor responsibly takes teamwork. This means that many
people are involved with keeping customers and guests safe.
Most people think it's only the server or bartender in a pub, or the
cashier in a liquor store whose job it is to make sure liquor is sold
responsibly. But that's not true. These people are part of a much
larger team.
Other people do jobs that help support responsible liquor service
because they deal with customers too. They can: - correct
Edition | Structured Questions with Detailed
Answers
This document contains structured, real exam-based questions and verified answers
from the ProServe Midterm Assessment, aligned with the 2025 Alberta Responsible
Liquor Service Certification standards. Each question includes a detailed and accurate
answer, ensuring a clear understanding of legal responsibilities, intoxication signs, and
responsible alcohol service practices. Ideal for individuals preparing for certification or
employment in Alberta’s licensed hospitality industry.
Management Positions Required to Take ProServe Training -
correct answers..Liquor sales and service:
Owners involved in the day-to-day operation of the business, their
managers and supervisors.
Security:
Security managers and supervisors that work for the business or
have a contract to provide security for the business.
Employee Positions Required to Take ProServe Training - correct
answers..Liquor sales:
Liquor store clerks, delivery staff, liquor agency employees, drink
ticket sellers
Liquor service:
Bartenders, servers, greeters, hosts
Security:
,Security staff
Private clubs, special events and community fundraisers have the
same legal responsibilities as businesses that sell or serve liquor
for profit. - correct answers..For this reason, many insurance
companies require that people selling or serving liquor have valid
ProServe training at any time liquor is sold or served on their
property.
GLC strongly recommends that all holders of Class C and special
event licences - correct answers..take ProServe Liquor Staff
Training so that the workers understand how to sell and serve
liquor responsibly. Volunteers who sell or serve liquor or work as
security at a Commercial Public Resale Special Event must have
valid ProServe training as of the first date of the special event.
Who needs this certification - correct answers..Full- and part-time
workers in Class A, B, D, E, F and Duty Free licensed premises or
at a Commercial Public Resale Special Event:
Licensed premises owners that are responsible for directly
managing a licensed premises
Managers, supervisors and retailers
Bartenders, servers, greeters and hosts
Drink ticket sellers
Security staff (directly employed or contracted by the licensee)
Owners and managers of a company contracted to provide
security
Full- and part-time liquor agents:
Persons registered with the AGLC as a liquor agency and their
employees whose duties include the sampling of liquor products
,oServe helps you understand how to sell and serve liquor
responsibly in situations where liquor is sold and/or served. This
includes selling closed liquor to a person at a liquor store or
selling and serving open liquor or mixed drinks to a person who
will drink it where it was bought (in a bar, restaurant, stadium,
casino). - correct answers..It also includes other jobs connected
with liquor service (for example, a delivery service, security, liquor
sampling, selling liquor tickets).
ProServe helps sellers and servers of liquor to understand what
duty of care is, and how to prevent foreseeable harm to
customers and patrons. The program also helps staff and
volunteers understand some of Alberta's liquor laws and what
AGLC's policies are. - correct answers..These rules are in place to
help protect people who work in the liquor industry, their
customers, patrons and property from liquor-related harms. This
program does not include information on all liquor laws or policies.
Here are tips about learning the information in the ProServe
program: - correct answers..The portions of policy that are related
to social responsibility are discussed in this course. The full
policy, laws and regulations that apply to licensees and their
employees are available at AGLC's website at aglc.ca.
Whether you work in a liquor store or in a place where liquor is
sold and served, the general concepts in this program will be
useful for you to do your job responsibly.
If an idea doesn't seem useful right away, don't ignore it. Instead,
ask yourself, "How can I use this information to help me where I
work?"
, If you are a manager, supervisor or owner, consider including
some of this information in your house policies and operating
plans to help serve and sell liquor responsibly.
Proserve training is designed to: - correct answers..Help
employers, hosts and workers be socially responsible.
Help make a safe and enjoyable atmosphere for guests while
keeping property and people safe.
Help you know and follow the liquor laws that affect the work you
do.
Promote the responsible sale of liquor in stores and places where
liquor is served.
Help you recognise when people appear to be intoxicated. You
will learn how to stop service or how to say "No" when those
customers or guests want to buy or drink more liquor.
Help you understand that there are many people involved in
responsible liquor service. All staff need to work together as a
team to keep everyone safe.
Serving liquor responsibly takes teamwork. This means that many
people are involved with keeping customers and guests safe.
Most people think it's only the server or bartender in a pub, or the
cashier in a liquor store whose job it is to make sure liquor is sold
responsibly. But that's not true. These people are part of a much
larger team.
Other people do jobs that help support responsible liquor service
because they deal with customers too. They can: - correct
