Genesys Certified Cloud Partner (CCP) UPDATED Exam Questions and CORRECT Answers

Genesys Certified Cloud Partner (CCP)
UPDATED Exam Questions and CORRECT
Answers
Which one of the Genesys Reference Resources provides the latest community threads and status
of the Genesys Cloud on its home screen?
a. Genesys Knowledge Network
b. Genesys Cloud ResourceCenter

c. Genesys Cloud Community - CORRECT ANSWER - a. Genesys Knowledge Network


Which one of the Genesys reference resources is the best place for trouble shooting,
configuration and feature descriptions, as well as releases?
a. Genesys Knowledge Network
b. Genesys Cloud ResourceCenter

c. Genesys Cloud Community - CORRECT ANSWER - b. Genesys Cloud
ResourceCenter


The CCP courses have a large number of links to which one of the following Genesys reference
resources?
a. Genesys Knowledge Network
b. Genesys Cloud ResourceCenter

c. Genesys Cloud User Guide - CORRECT ANSWER - b. Genesys Cloud ResourceCenter


Which of the following services are available from Genesys Cloud CX?
a. Collaborate
b. Accounting
c. Communicate

d. Contact Center - CORRECT ANSWER - Collaborate, Communicate, Contact Center

,Which one of the following models views Genesys Cloud CX as a grouping of services and the
processing of data between those services?
a. Licensed component model

b. Services component model - CORRECT ANSWER - b. Services component model


Which one of the Genesys Cloud CX services provides directory services?
a. Genesys Cloud Platform
b. Genesys Cloud Collaborate
c. Genesys Cloud Communicate

d. Genesys Cloud Contact Center - CORRECT ANSWER - b. Genesys Cloud Collaborate


Which one of the following Genesys Cloud CX Services provides text chat video chat and
document sharing features?
a. Genesys Cloud Platform
b. Genesys Cloud Collaborate
c. Genesys Cloud Communicate

d. Genesys Cloud Contact Center - CORRECT ANSWER - b. Genesys Cloud Collaborate


The license cost per user is determined by the __________ that consumes features of the most
expensive cloud shell license during a billing cycle. - CORRECT ANSWER - Role, User


In the scenario where a customer has agents who work in consecutive shifts i.e. 1st shift works
6:00 AM - 3:00 PM and 2nd shift works 3:00 PM - 12:00 AM which one of the following license
types is likely the most cost-effective?
a. Genesys Cloud 3 license
b. Concurrent license

c. Named license - CORRECT ANSWER - b. Concurrent license


When an organization is created within Genesys Cloud CX it is assigned to an AWS (Amazon
Web Services) region based on which one of the following?

,a. Location of the company's main office.
b. Organization's location.
c. Location of the company's Genesys Cloud CX administrator.

d. Location of the company's primary data center. - CORRECT ANSWER - b.
Organization's location.


The https://login.mypurecloud.com URL provides access to Genesys Cloud CX in which one of
the following AWS (Amazon Web Services) regions?
a. US East (N. Virigina)
b. US West (Oregon)
c. Canada (Canada Central)
d. EU (Frankfort)

e. Asia Pacific (Mumbai) - CORRECT ANSWER - a. US East (N. Virigina)


Which of the following are valid methods for accessing all functions of Genesys Cloud CX?
a. Genesys Cloud CX Desktop App for Windows
b. Web browser
c. Collaborate Mobile app for Android or iOS

d. Genesy Cloud CX Desktop App for Linux - CORRECT ANSWER - - Genesys Cloud
CX Desktop App for Windows
- Web browser


When is it necessary for a user to change their organization on the login screen?
a. When they are logging into a different Genesys Cloud CX region.
b. When they belong to more than one Genesys Cloud CX organization within a region.
c. When they are logging into a Genesys Cloud CX organization that is not their home
organization.
d. When they are logging into an organization that is not located in the proper AWS region. -
CORRECT ANSWER - b. When they belong to more than one Genesys Cloud CX
organization within a region.

, Which one of the following is the most inclusive Genesys Cloud CX organizational unit?
a. Division
b. Corporation
c. Organization

d. Location - CORRECT ANSWER - c. Organization


Which one of the following non-customized roles is required to configure the majority of the
Genesys Cloud Collaborate features?
a. Supervisor
b. Admin
c. Superuser

d. Manager - CORRECT ANSWER - b. Admin


Which of the following types of organizations provide the ability to establish a secure
relationship with another Genesys Cloud CX organization and is commonly used to pair a
Genesys Cloud CX partner with their customer?
a. Authorized Organization
b. Partner-paired Organization
c. External Organization

d. Authorized Corporation - CORRECT ANSWER - a. Authorized Organization


Which one of the following parameters can be modified after the Genesys Cloud CX
initialization / setup process?
a. Company Name
b. Short Name

c. Organization ID - CORRECT ANSWER - a. Company Name


All of the Genesys Cloud CX configuration objects belong to which one of the following
divisions by default?