Genesys Cloud CX: Implementation UPDATED ACTUAL Exam Questions and CORRECT Answers

Genesys Cloud CX: Implementation
UPDATED ACTUAL Exam Questions and
CORRECT Answers
True/False: With a Genesys Cloud CX Collaborate license, the users in your organization can
make and receive customer calls. - CORRECT ANSWER - False


What license is needed to enable Workforce Engagement Management feature?
a. Collaborate
b. Communicate
c. Genesys Cloud CX 1
d. Genesys Cloud CX 2

e. Genesys Cloud CX 3 - CORRECT ANSWER - e. Genesys Cloud CX 3


Every user of Genesys Cloud CX has access to: (Select all that apply)
A. Update contact info
B. Update location
C. Manage permissions

D. Assign roles - CORRECT ANSWER - A. Update contact info
B. Update location


You can enable the location detection setting of the contact center from the ____ container.
A. People & Permission
B. Global Settings
C. Integration

D. Directory - CORRECT ANSWER - B. Global Settings