Genesys CIV UPDATED ACTUAL Exam Questions and CORRECT Answers

Genesys CIV UPDATED ACTUAL Exam
Questions and CORRECT Answers
You installed for example a SIP Server on a host. In order to avoid a situation where the whole
space in a file that host is consumed, which two options have to set in the [log] section of the SIP
server application object?Choose 2 answers - CORRECT ANSWER - C. segment
E. expire


Which of the following statements is true about StatServer? - CORRECT ANSWER -
StatServer is a client of SIPServer and URS but it is a server for Pulse Collector


GAX Database stores information about Audio Resource Management, Operational Parameter
Management and Solution Deployment (including details on Installation Packages). - CORRECT
ANSWER - True



What elements are stored in the Pulse Database? - CORRECT ANSWER - Templates.
Widgets


Pulse Database must be initialized using a script available in Pulse's installation directory. -
CORRECT ANSWER - True



Pulse Widgets, once created, cannot be modified. - CORRECT ANSWER - False


Function Sdata has two parameters: Statistics and Target. Which one of the following is correct?
- CORRECT ANSWER - Both the Statistics parameter and the Target parameter can be
configured as a variable


What are three features of the Media Layer? - CORRECT ANSWER - Tracking
interaction state.
Attached data handing.
Interface between media devices and Genesys applications

,It is best practice to deploy Configuration Server Proxy in a multi-site environment. In which
other two conditions should you consider deploying a Configuration Server Proxy? Choose 2
answer - CORRECT ANSWER - when some sites will only require read-only access to
configuration objects.


when the Genesys environment is distributed across geographic locations


Which two database does the Contact Center Analyzer require? Choose 2 answers - CORRECT
ANSWER - DataMart.


Operational Data Store


Which port has to be configured on SIP Server but not on T-Server? - CORRECT
ANSWER - SIP Port


By default, which three sections are included in the Configuration Server con figuration file? -
CORRECT ANSWER - log.


confserv.


dbserver


When a call arrives on a IVR port, the IVR requests that the caller input their account number
which is subsequently attached to the call. The call is sent to a routing point where a routing
application has been loaded. ORS retrieves the customer account type from a database table
based on the account number. ORS then sends instruction to URS to route the call to an agent
with the appropriate skills to handle that account type. Which connections are required on the
URS Connection tab to accomplish this call flow?Choose 2 answers - CORRECT
ANSWER - T-Server


StatServer

, What needs to be associated with the report layout for the Data Sourcer to collect statistical
information about contact center objects on a periodic basis? - CORRECT ANSWER -
Time Range


Which minimum combination of applications best describes routing with Composer? -
CORRECT ANSWER - URS,
ORS,
Web Server


What are valid combinations of Orchestration Platform HA? - CORRECT ANSWER -
URS - Hot/Warm Standby,


StatServer - Warm/Hot Standby,


ORS - Cluster with persistent storage Cassandra


What happens when you publish an Iteraction Process Diagram (IPD) in Composer? -
CORRECT ANSWER - Composer sends the routing application's URI and other
information to Config Server.


What is the number of tserver_sdn licenses necessary to cover the above needs? - CORRECT
ANSWER - B. 200


In the example below, what is the value of the number of licenses in the licensing file?SERVER
saturn 123456789ab 7260DAEMON genesys.dFEATURE 3GP062707ACAA genesys.d 8.0 1-
feb-2016 50 ID90328B1C9E75D98CA1\vendor_info="v8.5 - IVR Connector
(behind)"\NOTICE="Paulie's Annuals() Production" ck=244 - CORRECT ANSWER - A.
50


In Pulse's Architecture, what is the component responsible for collecting statistics from Stat
Server? - CORRECT ANSWER - Pulse Collector