Genesys CIV UPDATED Exam Questions
and CORRECT Answers
Which of the following statements is true about StatServer? - CORRECT ANSWER -
StatServer is a client of SIPServer and URS but it is a server for Pulse Collector
GAX Database stores information about Audio Resource Management, Operational Parameter
Management and Solution Deployment (including details on Installation Packages). - CORRECT
ANSWER - True
What elements are stored in the Pulse Database? - CORRECT ANSWER - Templates.
Widgets
Pulse Database must be initialized using a script available in Pulse's installation directory. -
CORRECT ANSWER - True
Pulse Widgets, once created, cannot be modified. - CORRECT ANSWER - False
Function Sdata has two parameters: Statistics and Target. Which one of the following is correct?
- CORRECT ANSWER - Both the Statistics parameter and the Target parameter can be
configured as a variable
What are three features of the Media Layer? - CORRECT ANSWER - Tracking
interaction state.
Attached data handing.
Interface between media devices and Genesys applications
It is best practice to deploy Configuration Server Proxy in a multi-site environment. In which
other two conditions should you consider deploying a Configuration Server Proxy? Choose 2
answer - CORRECT ANSWER - when some sites will only require read-only access to
configuration objects.
, when the Genesys environment is distributed across geographic locations
Which two database does the Contact Center Analyzer require? Choose 2 answers - CORRECT
ANSWER - DataMart.
Operational Data Store
Which port has to be configured on SIP Server but not on T-Server? - CORRECT
ANSWER - SIP Port
By default, which three sections are included in the Configuration Server con figuration file? -
CORRECT ANSWER - log.
confserv.
dbserver
When a call arrives on a IVR port, the IVR requests that the caller input their account number
which is subsequently attached to the call. The call is sent to a routing point where a routing
application has been loaded. ORS retrieves the customer account type from a database table
based on the account number. ORS then sends instruction to URS to route the call to an agent
with the appropriate skills to handle that account type. Which connections are required on the
URS Connection tab to accomplish this call flow?Choose 2 answers - CORRECT
ANSWER - T-Server
StatServer
What needs to be associated with the report layout for the Data Sourcer to collect statistical
information about contact center objects on a periodic basis? - CORRECT ANSWER -
Time Range
and CORRECT Answers
Which of the following statements is true about StatServer? - CORRECT ANSWER -
StatServer is a client of SIPServer and URS but it is a server for Pulse Collector
GAX Database stores information about Audio Resource Management, Operational Parameter
Management and Solution Deployment (including details on Installation Packages). - CORRECT
ANSWER - True
What elements are stored in the Pulse Database? - CORRECT ANSWER - Templates.
Widgets
Pulse Database must be initialized using a script available in Pulse's installation directory. -
CORRECT ANSWER - True
Pulse Widgets, once created, cannot be modified. - CORRECT ANSWER - False
Function Sdata has two parameters: Statistics and Target. Which one of the following is correct?
- CORRECT ANSWER - Both the Statistics parameter and the Target parameter can be
configured as a variable
What are three features of the Media Layer? - CORRECT ANSWER - Tracking
interaction state.
Attached data handing.
Interface between media devices and Genesys applications
It is best practice to deploy Configuration Server Proxy in a multi-site environment. In which
other two conditions should you consider deploying a Configuration Server Proxy? Choose 2
answer - CORRECT ANSWER - when some sites will only require read-only access to
configuration objects.
, when the Genesys environment is distributed across geographic locations
Which two database does the Contact Center Analyzer require? Choose 2 answers - CORRECT
ANSWER - DataMart.
Operational Data Store
Which port has to be configured on SIP Server but not on T-Server? - CORRECT
ANSWER - SIP Port
By default, which three sections are included in the Configuration Server con figuration file? -
CORRECT ANSWER - log.
confserv.
dbserver
When a call arrives on a IVR port, the IVR requests that the caller input their account number
which is subsequently attached to the call. The call is sent to a routing point where a routing
application has been loaded. ORS retrieves the customer account type from a database table
based on the account number. ORS then sends instruction to URS to route the call to an agent
with the appropriate skills to handle that account type. Which connections are required on the
URS Connection tab to accomplish this call flow?Choose 2 answers - CORRECT
ANSWER - T-Server
StatServer
What needs to be associated with the report layout for the Data Sourcer to collect statistical
information about contact center objects on a periodic basis? - CORRECT ANSWER -
Time Range
