ACTUAL Exam Questions and CORRECT
Answers
Identify Built in Variable name from below options? - CORRECT ANSWER - Answer:
https://help.mypurecloud.com/articles/built-in-script-variables/
[ex. Agent Name, Call duration, Queue name]
Where can we share scripts select correct answers from below list? - CORRECT
ANSWER - Export scripts from Org A
Import them into Org B to share across organizations.
How to add present and previous month current bill so that it can be displayed together as a one
if both of them are stored in STRING data type separately? - CORRECT ANSWER -
convert each to number and add using dynamic number data type
Using ____action we can pass flow data to screen pop from call flow? - CORRECT
ANSWER - Set screen pop
Select the correct sequence from below list to create contact list addition manually? - CORRECT
ANSWER - Navigate to Scripts -> click Create button -> Enter name -> under Select A
Template click Blank Script -> On the toolbar click the Script menu -> click Script Properties ->
right side, expand Outbound -> turn On -> click Contact List -> Select the required contact list to
add -> From the toolbar add Contact List Form component -> save and publish the script
Select correct sequence from below list to create component template? - CORRECT
ANSWER - Navigate to Scripts -> select a script -> select the component or container ->
On right pane click on Create Component button -> type name/description in Name/Description
field -> click Create button
, Select correct sequence from below list to create script template? - CORRECT
ANSWER - Navigate to Scripts -> select a script -> On toolbar click Script menu -> click
Script Properties -> select Create Template From Script -> type name/description in
Name/Description field -> click Create Template button
What is unsaved changes load time option? - CORRECT ANSWER - 6 minutes
Script Error - CORRECT ANSWER - Validation
T or F
Unsaved script restore - CORRECT ANSWER - True
T or F
Callback once scheduled can be done before maximum of 30 days - CORRECT
ANSWER - True
In preview mode, how is customer name written for an outbound call? - CORRECT
ANSWER - [ customer name ] - single square bracket
In script editor, how is customer name written? {{ .customername}} - CORRECT
ANSWER - Hello {{Outbound.First Name}},
How many default script template is present? - CORRECT ANSWER - 4 [default
callback, default inbound, default outbound, Blank]
Data type "Hello World"? - CORRECT ANSWER - Ans: Char
Number, Boolean, string, char