JetBlue Study Info UPDATED ACTUAL
Exam Questions and CORRECT Answers
what year was jb founded - CORRECT ANSWER - 2000
what 3 aircraft types does jb use - CORRECT ANSWER - airbus a321
airbus a320
embraer 190
which aircraft is used for mint - CORRECT ANSWER - airbus a321
how many jd power awards has jb won - CORRECT ANSWER - 12
what are jb's 3 FOCUS AREAS - CORRECT ANSWER - differentiated product/culture
competitive cost
high-value geography
what is ASM - CORRECT ANSWER - available seat mile
one seat-->one mile
what is RASM - CORRECT ANSWER - revenue per ASM
amount of $ earned for each ASM
what is CASM - CORRECT ANSWER - cost per asm
amount spent per asm
what is RPM - CORRECT ANSWER - number of miles flown by rev passengers
,how do you find load factor - CORRECT ANSWER - RPM/ASMs
how do you find op income - CORRECT ANSWER - RASM-CASM
what is a legacy carrier + examples - CORRECT ANSWER - higher CASM, better amenities
delta, united
what is LCC + examples - CORRECT ANSWER - low cost carriers; lower CASM, worse
amenities
allegiant, spirit, frontier
what is customer rev - CORRECT ANSWER - revenue from tickets
what is ancillary rev - CORRECT ANSWER - rev made on top of tickets; pure profit
examples of ancillary rev (5) - CORRECT ANSWER - EMSpeed
EMSpace
JB barclays card
in flight food
additional bags
brand values (5) - CORRECT ANSWER - nice, smart, fresh, stylish, witty
focus cities (6) - CORRECT ANSWER - LGB
MCO (orlando)
FLL
BOS
,JFK
SJU
how many seats on a320 - CORRECT ANSWER - 150
how many seats on e190 - CORRECT ANSWER - 100
how many seats on high-dens a321 - CORRECT ANSWER - 191
what is jb term for interline agreements - CORRECT ANSWER - strategy open architecture
examples of differentiated product (8) - CORRECT ANSWER - fare option
apple pay
purchasable food
directv/sirius radio
flyfi
most legroom in coach/EMS
free unlimited snacks and drinks
mint
how many checked bags for BLUE - CORRECT ANSWER -0
how many checked bags for BLUE+ - CORRECT ANSWER -1
how many checked bags for BLUE FLEX - CORRECT ANSWER -2
how many checked bags for MINT - CORRECT ANSWER -2
, which fare options include EMSpeed (2) - CORRECT ANSWER - blue flex
mint
how much to upgrade to EMSpeed for BLUE/BLUE+ - CORRECT ANSWER - $10/$15
beyond core products (5) - CORRECT ANSWER - trueblue
getaways
EMSpace
mint
JB card
5 components for successful airline - CORRECT ANSWER - NPS
D0
A14
MBR
CF
what is NPS - CORRECT ANSWER - net promoter score
"would you recommend jb to fam or friend"
what is D0 - CORRECT ANSWER - departure
% of flights that departed early/on time
what is a14 - CORRECT ANSWER - ontime arrival metric
flights that arrived within 14 min of schedule either way
Exam Questions and CORRECT Answers
what year was jb founded - CORRECT ANSWER - 2000
what 3 aircraft types does jb use - CORRECT ANSWER - airbus a321
airbus a320
embraer 190
which aircraft is used for mint - CORRECT ANSWER - airbus a321
how many jd power awards has jb won - CORRECT ANSWER - 12
what are jb's 3 FOCUS AREAS - CORRECT ANSWER - differentiated product/culture
competitive cost
high-value geography
what is ASM - CORRECT ANSWER - available seat mile
one seat-->one mile
what is RASM - CORRECT ANSWER - revenue per ASM
amount of $ earned for each ASM
what is CASM - CORRECT ANSWER - cost per asm
amount spent per asm
what is RPM - CORRECT ANSWER - number of miles flown by rev passengers
,how do you find load factor - CORRECT ANSWER - RPM/ASMs
how do you find op income - CORRECT ANSWER - RASM-CASM
what is a legacy carrier + examples - CORRECT ANSWER - higher CASM, better amenities
delta, united
what is LCC + examples - CORRECT ANSWER - low cost carriers; lower CASM, worse
amenities
allegiant, spirit, frontier
what is customer rev - CORRECT ANSWER - revenue from tickets
what is ancillary rev - CORRECT ANSWER - rev made on top of tickets; pure profit
examples of ancillary rev (5) - CORRECT ANSWER - EMSpeed
EMSpace
JB barclays card
in flight food
additional bags
brand values (5) - CORRECT ANSWER - nice, smart, fresh, stylish, witty
focus cities (6) - CORRECT ANSWER - LGB
MCO (orlando)
FLL
BOS
,JFK
SJU
how many seats on a320 - CORRECT ANSWER - 150
how many seats on e190 - CORRECT ANSWER - 100
how many seats on high-dens a321 - CORRECT ANSWER - 191
what is jb term for interline agreements - CORRECT ANSWER - strategy open architecture
examples of differentiated product (8) - CORRECT ANSWER - fare option
apple pay
purchasable food
directv/sirius radio
flyfi
most legroom in coach/EMS
free unlimited snacks and drinks
mint
how many checked bags for BLUE - CORRECT ANSWER -0
how many checked bags for BLUE+ - CORRECT ANSWER -1
how many checked bags for BLUE FLEX - CORRECT ANSWER -2
how many checked bags for MINT - CORRECT ANSWER -2
, which fare options include EMSpeed (2) - CORRECT ANSWER - blue flex
mint
how much to upgrade to EMSpeed for BLUE/BLUE+ - CORRECT ANSWER - $10/$15
beyond core products (5) - CORRECT ANSWER - trueblue
getaways
EMSpace
mint
JB card
5 components for successful airline - CORRECT ANSWER - NPS
D0
A14
MBR
CF
what is NPS - CORRECT ANSWER - net promoter score
"would you recommend jb to fam or friend"
what is D0 - CORRECT ANSWER - departure
% of flights that departed early/on time
what is a14 - CORRECT ANSWER - ontime arrival metric
flights that arrived within 14 min of schedule either way
