UMGC - IFSM 300 Quiz 4 – Attempt one – 100%, Updated 2025 Questions and Answers.

IFSM 300 Quiz 4 – Attempt one – 100% Question 1 (1 point) True or false: Automated systems can do little to improve relationships within an organization; that is up to the people who work there. Question 1 options: True False Question 2 (1 point) True or false: After a system has been implemented, there is no value in reviewing business processes to ensure they are optimized. Question 2 options: True False Question 3 (1 point) Which of the following are ways that IT systems can support or improve processes? (select all that apply) Question 3 options: IT systems can be used to automate the workflow. IT systems can improve both internal and external communication. IT systems guarantee that the process will be performed more efficiently. IT systems can improve relationships both internally and externally. Question 4 (1 point)Which of the following are ways that a process could be improved? (select all that apply) Question 4 options: Eliminate duplication of effort Improve the flow from one step to the next Ensure the quality of the information Change the order in which steps in the process are performed Question 5 (1 point) The term "as-is" process means which of the following? Question 5 options: The process as it would be performed if it were optimized The process as it currently exists The process as it was previously performed The process as it is supposed to be performed Question 6 (1 point) True or false: Although they are useful for many tasks, IT systems generally do not improve the workflow in an organization. Question 6 options: True False Question 7 (1 point) The term "to-be" process means which of the following?Question 7 options: The process after it has been optimized or improved The process as it would be performed if everyone did their task correctly The process as it is currently performed The process as it is supposed to be performed Question 8 (1 point) True or false: Organizations should optimize their processes before designing an IT solution. Question 8 options: True False Question 9 (1 point) Which of the following is not a direct result of improving a process? Question 9 options: Extra steps are combined or eliminated Employees receive wage increases Quality of the information collected and used is improved Resources (including time and people) are more efficiently used Question 10 (1 point) True or false: All automated systems improve communication within an organization. Question 10 options:True False Question 11 (1 point) In documenting a process as it exists currently, which of the following would result in the most complete analysis of the process? Question 11 options: Bring together the participants in the process and map it out Ask the person who most often performs the process Review current process documentation Ask the supervisor how the process is performed Question 12 (1 point) Identify which of the following are true statements. (select all that apply) Question 12 options: Automated workflow systems automatically notify the supervisor if an employee is absent. Automated workflow systems can notify a person when a task is ready for their action. Automated workflow systems can significantly improve communication within a organization. Automated workflow systems are primarily used to assess employee performance. Question 13 (1 point) True or false: It is acceptable to acquire a system that implements the current process, since systems can be easily modified to change the way the process is performed.False Question 13 options: True False Question 14 (1 point) Automating workflow can improve which of the following? (select all that apply) Question 14 options: Reporting on how well each person performed his/her step in the process Defining who is responsible for what Defining how information flows from one step to the next Defining the sequence of tasks to be performed Question 15 (1 point) True or false: The primary reason for implementing an automated workflow system is to improve communication with the customer. Question 15 options: True