Answers, 100% Guarantee Pass
1. Managingqualityhelpsbuildsuccessfulstrategiesof
A. differentiation,lowcostandresponse.
B. differentiation,timeandresponse.
C. differentiation,lowcostandservice.
D. differentiation,timeandservice.ANSWERA.differentiation,lowcostandresponse
2. Asuccessfulqualitystrategybeginswith
A. satisfyingcustomersandobtainingacompetitiveadvantage.
B. anunderstandingoftheprinciplesofquality.
C. anorganizationalculturethatfostersquality.
D. engagingemployeesinthenecessaryactivitiestoimplementquality.ANSWERC.anorganizatio
nalculturethatfostersquality
3. WhichofthefollowingisNOTanexternalfailurecost?
A. lostgoodwill
B. scrap
C. returnedgoods
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, D. coststosocietyANSWERB.scrap
4. WhichofthefollowingistheJapanesetermusedtodescribecontinuousimprovementefforts?
A. poka-yoke
B. kanban
C. sixsigma
D. kaizenANSWERD.kaizen
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