WGU C215 STUDY GUIDE COMPETENCY: QUALITY MANAGEMENT METHODS 2025 STUDY EXAM QUESTIONS WITH 100% APPROVED CORRECT ANSWERS GRADED A+ FIRST CLASS PASS

WGU C215 STUDY GUIDE COMPETENCY: QUALITY MANAGEMENT METHODS 2025 STUDY EXAM QUESTIONS WITH 100% APPROVED CORRECT ANSWERS GRADED A+ FIRST CLASS PASS 2025 EXAM  WGU C215 STUDY GUIDE COMPETENCY: QUALITY MANAGEMENT METHODS 2025 STUDY EXAM QUESTIONS WITH 100% APPROVED CORRECT ANSWERS GRADED A+ FIRST CLASS PASS Conformance to specifications - CORRECT ANSWER How well a product or service meets the targets and tolerances determined by its designers. fitness for use - CORRECT ANSWER A product can be used as it was intended Value for price paid - CORRECT ANSWER Evaluation of usefulness vs. price paid supportive services - CORRECT ANSWER quality of support after product/service is provided Psychological criteria - CORRECT ANSWER judgement evaluation of quality Main Concepts of TQM Philosophy - CORRECT ANSWER Customer Focus Continuous Improvement Employee Empowerment Use of Quality Tools Product Design Process Management Managing Supplier Quality Customer Focus - CORRECT ANSWER an organizational goal to concentrate on meeting customers' needs at all levels of the organization continuous improvement - CORRECT ANSWER never ending improvement Employee Empowerment - CORRECT ANSWER seek at issue and fix quality problems Use of quality tools - CORRECT ANSWER Ongoing employee training in the use of quality tools product design - CORRECT ANSWER the process of creating a set of specifications from which a product can be produced Process Management - CORRECT ANSWER quality should be built into the process; sources of quality problems should be identified and corrected. Managing supplier quality - CORRECT ANSWER Quality concepts must extend to a company's suppliers. Walter Shewhart - CORRECT ANSWER Father of statistical quality control W. Edwards Deming - CORRECT ANSWER 14 steps to quality management plan, do, check, act cycle improving production during WWII teaching senior managers in Japan about quality Joseph Juran - CORRECT ANSWER Fitness for use Philip Crosby - CORRECT ANSWER Wrote Quality is Free; he emphasized the complete elimination of failures to save money, as most firms underestimate their failure costs and should evaluate all costs of quality; "Do it right the first time". Four Costs of Quality - CORRECT ANSWER prevention, appraisal, internal failure, external failure Prevention Costs - CORRECT ANSWER costs associated with preventing defects before they happen appraisal costs - CORRECT ANSWER costs of the inspection and testing to ensure that the product or process is acceptable