Professionalism in Healthcare – Key Concepts, Ethics, and
Communication Skills for Medical and Allied Health Students
1. soft skills: the personality characteristics that enhance your ability to interact
effectively with other people
2. hard skills: the hands-on technical skill that you have obtained through an
educational program and the credentials obtained to practice them
3. sentinel event: an unexpected occurrence involving death or serious physical
or psychological injury or the risk thereof with "serious injuries" including the
loss of a limb or its function
4. NPSG: The national patient safety goals put out by the joint commission
provide a series of actions that if implemented can prevent many sentinel
events.
5. strong work ethic: positioning your job as a high priority in your life and
making sound decisions about how you approach your work
6. compliance: acting in accordance with laws and with a company's rules,
policies and procedures
7. HIPAA: the heath insurance portability and accountability act of 1996 --
protects the confidentiality of patient records with national standards
8. HITECH: the health information technology for economic and clinical health
act of February 2009--addresses the confidentiality of health info. transmitted
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, .
electronically, strengthens the enforcement and penalties associated with
HIPAA rules
9. conflict of interest: an inappropriate relationship between personal interests
and official responsibilities
10. fraudulent: intentional deceit through false misinformation or
misrepresentation ex: charging for a test that wasn't performed.
11. hostile workplace: an uncomfortable or unsafe work environment
12. subjective: affected by a state of mine or feelings
13. objective: what is real or actual; not affected by feelings, based on factors
such as competence, behaviors (customer service teamwork, problem solving)
and traits attitude, appearance, initiative)
14. scope of practice: working within the education and training you have, (don't
do something outside you training)
15. character: a person's moral behavior and qualitative traits lead to a person's
behavior, thoughts, and emotions
16. personal values: things of great worth and importance
17. morals: capability of differentiating between right and wrong
18. integrity: of sound moral principle
19. ethics: standards of conduct and moral judgement
20. loyalty: showing faith to people that one is under obligation to defend or
support
21. priorities: having precedence in time, order, and inportance
22. interpersonal relationships: connections between or among people
23. inclusive: when you exclude people and participate in cliques
24 cliques: small exclusive circles of people
25. colleagues: fellow workers in the same profession,(join people on lunch break
to get more)
26. synergy: people working together in a cooperative action/group accomplishes
more than individually
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Communication Skills for Medical and Allied Health Students
1. soft skills: the personality characteristics that enhance your ability to interact
effectively with other people
2. hard skills: the hands-on technical skill that you have obtained through an
educational program and the credentials obtained to practice them
3. sentinel event: an unexpected occurrence involving death or serious physical
or psychological injury or the risk thereof with "serious injuries" including the
loss of a limb or its function
4. NPSG: The national patient safety goals put out by the joint commission
provide a series of actions that if implemented can prevent many sentinel
events.
5. strong work ethic: positioning your job as a high priority in your life and
making sound decisions about how you approach your work
6. compliance: acting in accordance with laws and with a company's rules,
policies and procedures
7. HIPAA: the heath insurance portability and accountability act of 1996 --
protects the confidentiality of patient records with national standards
8. HITECH: the health information technology for economic and clinical health
act of February 2009--addresses the confidentiality of health info. transmitted
1/6
, .
electronically, strengthens the enforcement and penalties associated with
HIPAA rules
9. conflict of interest: an inappropriate relationship between personal interests
and official responsibilities
10. fraudulent: intentional deceit through false misinformation or
misrepresentation ex: charging for a test that wasn't performed.
11. hostile workplace: an uncomfortable or unsafe work environment
12. subjective: affected by a state of mine or feelings
13. objective: what is real or actual; not affected by feelings, based on factors
such as competence, behaviors (customer service teamwork, problem solving)
and traits attitude, appearance, initiative)
14. scope of practice: working within the education and training you have, (don't
do something outside you training)
15. character: a person's moral behavior and qualitative traits lead to a person's
behavior, thoughts, and emotions
16. personal values: things of great worth and importance
17. morals: capability of differentiating between right and wrong
18. integrity: of sound moral principle
19. ethics: standards of conduct and moral judgement
20. loyalty: showing faith to people that one is under obligation to defend or
support
21. priorities: having precedence in time, order, and inportance
22. interpersonal relationships: connections between or among people
23. inclusive: when you exclude people and participate in cliques
24 cliques: small exclusive circles of people
25. colleagues: fellow workers in the same profession,(join people on lunch break
to get more)
26. synergy: people working together in a cooperative action/group accomplishes
more than individually
2/6
