, AIS3705 Assignment 5 (COMPLETE ANSWERS) 2025 – DUE 29
August 2025; ;100% trusted ,comprehensive and complete reliable
solution with clear explanation
Question 1
Question 1.1: Explain the concept of 'Batho Pele principles',
including the background thereof (15 Marks)
Introduction and Background (5 marks)
The term “Batho Pele” is a Sesotho phrase meaning “People First”. It
is a South African government initiative aimed at improving public
service delivery by putting citizens at the centre of service delivery
processes. The Batho Pele Principles were introduced in 1997 as part of
the post-apartheid government's efforts to transform the public service
into a more efficient, transparent, accountable, and citizen-oriented
system.
The initiative emerged from the White Paper on Transforming Public
Service Delivery (1997). This paper recognized the urgent need to shift
from a bureaucratic, racially discriminatory service delivery system to
one that was inclusive, democratic, and people-driven. The aim was to
ensure that all South Africans, particularly those who were previously
disadvantaged, receive equitable and high-quality public services.
Concept and Explanation of the Batho Pele Principles (10 marks)
The Batho Pele Principles are a set of eight key principles that guide
the conduct and practices of public servants. These principles promote
August 2025; ;100% trusted ,comprehensive and complete reliable
solution with clear explanation
Question 1
Question 1.1: Explain the concept of 'Batho Pele principles',
including the background thereof (15 Marks)
Introduction and Background (5 marks)
The term “Batho Pele” is a Sesotho phrase meaning “People First”. It
is a South African government initiative aimed at improving public
service delivery by putting citizens at the centre of service delivery
processes. The Batho Pele Principles were introduced in 1997 as part of
the post-apartheid government's efforts to transform the public service
into a more efficient, transparent, accountable, and citizen-oriented
system.
The initiative emerged from the White Paper on Transforming Public
Service Delivery (1997). This paper recognized the urgent need to shift
from a bureaucratic, racially discriminatory service delivery system to
one that was inclusive, democratic, and people-driven. The aim was to
ensure that all South Africans, particularly those who were previously
disadvantaged, receive equitable and high-quality public services.
Concept and Explanation of the Batho Pele Principles (10 marks)
The Batho Pele Principles are a set of eight key principles that guide
the conduct and practices of public servants. These principles promote
