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Exam (elaborations)

Exam (elaborations) CPHQ

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CPHQ EXAM QUESTIONS WITH ACCURATE VERIFIED
ANSWERS (ACCURATE SOLUTIONS) A+ PASSED!! 2025
EXAM
Which of the following is NOT part of the seven steps to the Kubler

Ross Change

Curve model?

A. shock

B. experiment

C. anger -CORRECT ANSWER A. anger



All styles are important for different situations an organization may find itself in at any given
point in time. Which of the following leadership styles is best when

an organization is in crisis mode?

A. autocratic

B. empowering

C. transactional

D. transformational -CORRECT ANSWER A. Autocratic



Quality Assurance -CORRECT ANSWER Measures compliance

with standards



Quality Control -CORRECT ANSWER Process of ensuring products

and services meet consumer

expectations

,Performance

Improvement -CORRECT ANSWER Continuously improve

processes to meet

standards



Quality Defect:

Underuse -CORRECT ANSWER Failing to provide medically necessary care or follow
evidence based medical practice



Quality Defect: Overuse -CORRECT ANSWER Providing a drug or treatment without medical
justification



Quality Defect: Misuse -CORRECT ANSWER Medical errors in the provision of care



DEFECT:

Wrong site surgery

A.

Underuse

Failing to provide medically necessary

care or follow evidence based medical

practice

B.

Overuse

Providing a drug or treatment without

medical justification

C.

Misuse

,Medical errors in the provision of care -CORRECT ANSWER C. Misuse



DEFECT: Use of high tech imaging (MRI, CAT scan) when

other diagnostic tests are sufficient

A.

Underuse

Failing to provide medically necessary

care or follow evidence based medical

practice

B.

Overuse

Providing a drug or treatment without

medical justification

C.

Misuse

Medical errors in the provision of care -CORRECT ANSWER B. Overuse



DEFECT: Less than 10% of recommended women

receive annual mammograms

A.

Underuse

Failing to provide medically necessary

care or follow evidence based medical

practice

B.

Overuse

, Providing a drug or treatment without

medical justification

C.

Misuse

Medical errors in the provision of care -CORRECT ANSWER A. Underuse



DEFECT: Nearly 10,000 pneumonia related deaths per

year could be prevented with the

administration of a vaccine

A.

Underuse

Failing to provide medically necessary

care or follow evidence based medical

practice

B.

Overuse

Providing a drug or treatment without

medical justification

C.

Misuse

Medical errors in the provision of care -CORRECT ANSWER A. Underuse



DEFECT: Administering the wrong drug to a patient or

resident

A.

Underuse
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